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Honda of Downtown Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.1
228 Reviews
Call Dealership (312) 429-4937

1111 N. Clark St.

Chicago, IL

60610

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Showing 228 reviews

February 23, 2025

Darrius Dorsey is an excellent service consultant. He is always very courteous, helpful, and knowledgeable. More

by cherylnnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Dorsey
Report | Print
February 17, 2025

The. Service was efficient and it was easy going nice accommodations inside the facility also More

by edwardsteedmail1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Dorsey
Report | Print
February 09, 2025

Service reps give great personal attention. Giovanni took the time to address all my concerns. More

by Ccurrier2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
Report | Print
January 19, 2025

Had an appointment for a recall set-up…. .when I arrived for my appointment…was told they can take my car and needed to keep overnight..!!!..I said not going to happen….then I had to call the More

by miker560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrius Dorsey
Report | Print
Jan 20, 2025 -

Honda of Downtown Chicago responded

We’re sorry for the inconvenience this caused. We understand how frustrating it must have been to experience scheduling confusion. Thank you for bringing this to our attention, and we’ll work to improve our communication moving forward. If you need further assistance, please don’t hesitate to reach out to our team directly.

January 19, 2025

Darrius, in the service department, is the best of the best. He is always consistent in his work with customers! More

by angelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Dorsey
Report | Print
Jan 20, 2025 -

Honda of Downtown Chicago responded

Thank you for the great feedback! We're thrilled to hear Darrius consistently provides excellent service. We’re lucky to have him on our team, and we’ll be sure to pass along your kind words!

January 14, 2025

The sales staff (Daniel O. in particular) were very friendly and patient. Daniel answered all my questions and went above and beyond to assist in the purchasing process. The se More

by Haley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Orozco
Report | Print
Jan 16, 2025 -

Honda of Downtown Chicago responded

Thank you for your kind words! We’re glad Daniel and our service team provided a friendly and helpful experience. Enjoy your new vehicle, and we’re here if you need anything!

January 12, 2025

Gaudencio is the best. Will recommend his hospitality to everyone. The downtown service center is great. More

by monsoonshrestha098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Jan 20, 2025 -

Honda of Downtown Chicago responded

Thank you for the wonderful feedback! We're thrilled to hear that Gaudencio provided excellent service, and we truly appreciate your recommendation. We're glad you had a great experience at our downtown service center and look forward to serving you again!

January 05, 2025

Darius Dorsey, the service consultant, has been efficient and helpful in the maintenance of my 2023 Honda CRV sport touring. More

by CRV23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Dorsey
Report | Print
Jan 07, 2025 -

Honda of Downtown Chicago responded

Thank you for your feedback! We're glad to hear that Darius Dorsey has been efficient and helpful in maintaining your 2023 Honda CR-V Sport Touring. We appreciate your trust and look forward to serving you again!

December 15, 2024

I came in for an oil change and Darrius Dorsey was my service advisor again. When I got to the dealership, there were dozens of cars ahead of me but everyone worked quickly to get everyone processed. I w More

by thedelkergroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrius Dorsey
Report | Print
Dec 17, 2024 -

Honda of Downtown Chicago responded

Thank you for your feedback! We’re so glad to hear our service team provided you with a quick and efficient check-in, even with a busy schedule. We take pride in offering fast, friendly service, and it’s great to know we met your expectations during your visit. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again!

March 15, 2024

The service here is absolutely atrocious. Jose was condescending and implied that his poor communication was due to my and my spouse's relationship. He was incompetent and did not even fix th More

by jsaltman114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Report | Print
Mar 15, 2024 -

Honda of Downtown Chicago responded

Dear jsaltman14, I'm not sure what you are talking about as we do not have an employee that goes by the name of Jose. Also I can not find any record of your email in our system. Could it be you have mistaken us for another store? It happens often.

Mar 15, 2024 -

jsaltman114 responded

The employee was named Luis who was condescending and awful.

Mar 15, 2024 -

Honda of Downtown Chicago responded

Yes we do have a Luis. However that is strange as he has one of the highest CSE (Customer Service Experience) score in the entire group. We will be giving you a call to see what happened. It shows that you are a auto repair shop by your email address??

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