Honda of Downtown Chicago

On August 30, 2025, my family and I walked into Honda of Downtown Chicago to purchase what was supposed to be a certified pre-owned 2025 Honda CR-V. What followed was the single worst car buying and service Downtown Chicago to purchase what was supposed to be a certified pre-owned 2025 Honda CR-V. What followed was the single worst car buying and service experience I have ever encountered. From the very beginning, the dealership lied, misled, and mistreated me. The salesperson, Muhammed Khalid, told me the car came with remote start and features via the HondaLink app “at no additional cost.” Later, I discovered none of these features were compatible with the vehicle. Strike one. During negotiation, I was told I needed to pay an additional $3,000 for the “certified pre-owned warranty”—even though the car was already advertised online as certified. On top of that, they tried to tack on a nearly $1,000 “PDI” (Pre-Delivery Inspection) fee. So essentially, they wanted me to pay twice for inspections on a car that likely only had one. When I objected, they eventually waived the $3,000 fee but still forced the PDI charge. This felt like a bait-and-switch scam tactic. In the finance office, Tyson Felder attempted to slide through a $444 tax discrepancy. When I pointed it out, he argued the computer was “correct.” Only after pressing him did he leave the room, return silently, and print a corrected copy—without so much as an apology. After signing, I was handed the vehicle in the service bay. Oddly, the salesperson was removing items from the trunk saying they belonged to another car. I drove off only to discover the tank wasn’t filled (despite being promised). At the first gas station stop, just a few miles away, I was stranded: the key they gave me didn’t even belong to my car. I called frantically for help, unable to reach my salesperson. After finally getting through to Pre-Owned Sales Manager Tyson Estle, I explained the urgent situation. Instead of apologizing or helping, he hung up on me. I sat stranded at a Chicago gas station for two hours, waiting for my wife (who had been driving our other vehicle with our infant son) to turn around and bring me the second key. During that time, I also noticed my license plates were installed incorrectly (with the registration sticker on the wrong plate), one plate was held on with a rusty screw, and the backseat was full of white plastic shavings. Over the next week, I called daily for resolution. Each person I spoke to treated me like I was the problem. Eventually, I made a service appointment for September 8th to correct the key issue and address all my concerns. The appointment was yet another disaster. Despite scheduling a time, my service advisor admitted repairs are handled on a “first come, first serve” basis, so my appointment meant nothing. After hours of waiting, I finally got my car back—only the key issue fixed, nothing else addressed. They didn’t even wash the car. When I pointed this out, I was ignored, yelled at by multiple staff members, and even threatened by the Service Manager, who screamed at me, cursed, and then actually called the police—all because my car (parked by one of their own porters, not me) was in front of the exit for a few minutes. Yes, Honda of Downtown Chicago’s “solution” to a paying customer’s concerns was to threaten violence and ended up calling 911. To this day, no one from management—including the GM—has returned my calls, apologized, or shown even the smallest amount of accountability. Tyson Estle even admitted in front of staff that he hung up on me intentionally and had no regrets. This dealership is dishonest, predatory, unprofessional, and outright hostile to customers once they get your money. If you value honesty, safety, and respect—stay far away from Honda of Downtown Chicago. If you have any issues with them, don’t expect a resolution—expect them to call the police on you instead. More

I came in to get my car checked before going on a long trip. I had told them I was going to be driving my family including my infant nephew so I wanted to make sure everything was safe. The report came ba trip. I had told them I was going to be driving my family including my infant nephew so I wanted to make sure everything was safe. The report came back with low tired tread. Upon me asking if my car was safe to drive a long distance they said it would be okay and to just get new tires in the next few months. I got a flat tire the next day. This was very upsetting given my intention for taking my car in was to ensure the safety of my family. I found that the associate was more concerned with getting a good review and getting me in and out of there than explaining the results and concerns of my car. I would expect better attention and service for a $280 fee. Please feel free to reach out to me directly to resolve this. Thank you More

This dealership is Shady! !! Gerardo sold me a lemon Honda pilot Car and is avoidable accountability. claimed they fixed my car 2 times knowing the real problem to it my TRANSM !! Gerardo sold me a lemon Honda pilot Car and is avoidable accountability. claimed they fixed my car 2 times knowing the real problem to it my TRANSMISSION!!!! Sad to see them take advantage of a Hard working mother of 2! More

Seems understaffed at times for checking in cars for appointments. Can lead to wait times appointments. Can lead to wait times More

Beware - this dealership is shady and deceptive. I went into buy a used car and they added nearly $4,000 in bogus PDI and CPO charges. The staff tried to insist they could not remove these two line I went into buy a used car and they added nearly $4,000 in bogus PDI and CPO charges. The staff tried to insist they could not remove these two line items, which is completely false. I showed them the Honda website which confirms "no separate (line item) charges or fees may be assessed for the certification process or associated warranty" which is exactly what these two items supposedly covered. Furthermore, no one could provide any specifics on what kind of assurance or warranty I was receiving from these two charges. I actually reached out to Honda Customer Service while I was waiting at the dealership; they also confirmed the PDI and CPO line items were included in the base price online and should not be added again on top as separate line items. When I raised this with the dealership, they just pressed me to sign the paperwork if I wanted the car. Finally, the staff insisted the financing APR they offered was the "best available" but when I asked why I couldn't get the significantly lower APR advertised online for this exact car (same VIN), they said that offer was somehow unavailable without providing any actual explanation. Once I told them I had a much better financing offer directly from Chase, they argued the rate I received wasn’t possible because they "got their APR from Chase based on my SSN.” Only after I showed proof I had secured separate financing were they magically able to match the APR they previously claimed wasn't possible. How convenient. I walked out and purchased from Valley Honda instead—where the price was transparent and exactly as quoted. Ultimately, if a dealership's margins aren't sufficient to sell the car without an additional 10% in bogus charges on top, it just wastes their time and mine to show up prepared to buy a car at a price they can't honor (and never intended to). More

Giovanni was awesome and so helpful. I appreciated his ability to ensure that my service was a great experience! I appreciated his ability to ensure that my service was a great experience! More

Every visit to this dealership has been disappointing. Most recently, just a few days after I brought in my Pilot for an oil change, I noticed damage on the rear of my vehicle. It looks like either someon Most recently, just a few days after I brought in my Pilot for an oil change, I noticed damage on the rear of my vehicle. It looks like either someone backed it into something or it was hit by equipment while in their care. Very frustrating experience. The only reason I went back is because of location and now I regret it More

I had a terrible experience at Honda of Downtown Chicago. Giovanni, the service advisor, convinced me to replace the serpentine belt and do a fuel system cleaning on my 2019 Accord at just 47,000 miles. He c Giovanni, the service advisor, convinced me to replace the serpentine belt and do a fuel system cleaning on my 2019 Accord at just 47,000 miles. He charged me $700 for these services. After the work was done, I asked to see the old belt and it was still in excellent condition. No cracks, no glazing, no visible wear at all. Honda does not recommend replacing the belt this early unless it is damaged, and no diagnostic evidence was given to justify the fuel cleaning either. This was nothing more than an upsell to inflate the bill, not genuine maintenance. Giovanni showed zero transparency and left me feeling cheated. If you go here, be extremely cautious. Ask for proof before approving any service. I will never return. More

My service was wonderful. Thank you for being so attentive to find the problem and fix it quickly. Thank you for being so attentive to find the problem and fix it quickly. More