Honda of Downtown Chicago

Not a horrible experience with day-of service by Giovanni BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my co BUT after a 600mi trip to my hometown, I found out that although my oil change was completed, this downtown Chicago dealership managed to leave my coolant reservoir empty when part of the service includes top ups. Perhaps an honest oversight…. But when I called to speak to a service manager they insisted I leave a message no one bothered to call me back. EPIC customer service fail and possibly damaging if I didn’t happen to be getting my wipers changed. For the prices they charged, they need to do better. More

What a mediocre experience. Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 blo Buying my Honda certified used car not good. The buying process was OK. What happened after I purchased my car was disappointing. I drove maybe 1 block then looked up at the top driver’s side of my windshield to find a crack in the window. I Immediately pulled over and called the dealership/ sales person. I told them what I found. The sales person said you’re out of luck because you drove the car off the lot. Then talked to a “manager” that said that because it was certified used there is no way it left with a cracked windshield. Come on!! The manager said he would “look into it and get back to me. 5 days later no update. And my car insurance is being blah. Because they think the dealership should pay. So if I don’t want to drive a car with a broken windshield I might have to pay the $1100 out of pocket. No sympathy. After they get that check they just become completely not dependable. Don’t recommend. . More

Knowledgeable and communicative. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on. Let you know upfront how much everything was gonna be and kept you updated on the process while the service was going on. More

Es un dealer grande muy bonito, muy bien ubicado, con excelente atención, servicio y amabilidad de sus empleados excelente atención, servicio y amabilidad de sus empleados More

Very unprofessional, did not even show us the car. Made us sit there from 7:30pm till 9pm. Had all sorts of lies prepared. Forcing upon us fees and internal warranty's. First they said the car is on Made us sit there from 7:30pm till 9pm. Had all sorts of lies prepared. Forcing upon us fees and internal warranty's. First they said the car is on the way, the salesman said it was a great car and he drove it around earlier today, and that we will love the car. Then after an hour they come back saying we won't be able to bring the car because it's not here. Then they come back and say oh we checked and there is a suspension issue so you have to pay that out of ur pocket $2000 and we will certify the vehicle. Scammers, fraudulent, bait n switch tactics, only care of their pockets not the customer. And when the customer says something they come back making you feel like you are at fault. They only want people buying from them who they can hustle out of their money. Don't waste your time. Did not show car Worked on numbers Forcing to PAY $1000 for inspection fee Forcing to PAY honda warranty 100 days / 5000 miles for $2000 Changed the warranty to SUSPENSION issue for $2000 that we have to pay Removed the car from online and said its not available since this morning Made us drive from naperville to downtown for 2 hours by saying car was there. When we got there they couldn't show the car and said it was at millineum park. Very strange people working there. They say they are helping but it's all fraudulent tactics. Tell your friends and families don't waste time. More

Downtown Honda is a rip off. They charge you fees to look at your and then give you a price to repair your car, and once they repair it , you have to take it back for them to re They charge you fees to look at your and then give you a price to repair your car, and once they repair it , you have to take it back for them to repair it again. The sales agent won't return your calls. Someone from dealership cut my driver side seat and no one has returned my calls regarding this incident. Stay away from Downtown Honda. More

I purchased a used vehicle for my son . Working closely with David Looze was a great experience. He helped make the process smooth, efficient and was very professional. I would work with Da Working closely with David Looze was a great experience. He helped make the process smooth, efficient and was very professional. I would work with David for future purchases. More

Very bad at tire repair service. They told me My tire not repairable and have to replace but I took it to small random tire shop and for 15$ in 10 minutes they repaired for me They told me My tire not repairable and have to replace but I took it to small random tire shop and for 15$ in 10 minutes they repaired for me More

My son and I visited the Honda dealership on Saturday for our scheduled appointment at 4:45 PM. We were greeted by David, who kindly let us know that he was assisting another customer but would be with us sh our scheduled appointment at 4:45 PM. We were greeted by David, who kindly let us know that he was assisting another customer but would be with us shortly. We explained that we were ready to make a purchase but wanted to test drive the vehicle first. David was incredibly efficient and had us behind the wheel within 20 minutes. From that point on, he provided clear, detailed information and conducted the entire process with professionalism and transparency. David, we are truly pleased with our purchase and sincerely thank you for your attentive and knowledgeable support throughout. More

They always identify a lot of critical items for my car, but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice but they don't push too hard on it, and they do provide a Lyft if needed while the car is being serviced to and from the dealership, which is nice More