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Honda of Denton - Service Center
Denton, TX
86 Reviews
86 Reviews of Honda of Denton - Service Center
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September 09, 2018
Excellent service department I have been taking my Honda’s to the Honda of Denton service department for several years now. They always provide excellent service in a timely manne I have been taking my Honda’s to the Honda of Denton service department for several years now. They always provide excellent service in a timely manner. Chase and Ali are very attentive and explain everything in detail. Have never been pressured into getting additional services at time of my scheduled services. More
by JayGlo
Employees Worked With
Chase Rasmussen and Ali Pensada
Helpful September 08, 2018
Oil change and Transmission Service Even without an appointment, the oil was changed in an acceptable time period. Also, the transmission service was completed sooner than I expected it Even without an appointment, the oil was changed in an acceptable time period. Also, the transmission service was completed sooner than I expected it to be completed. My service technician was George Hansen and he was most helpful and cordial in a most professional way. More
by realtor
Employees Worked With
George Hansen
August 01, 2018
Went in for an oil change I took my car to get a oil change and tire rotation. Ali was exceptional, he took care of me from the beginning and made the service great. Will defin I took my car to get a oil change and tire rotation. Ali was exceptional, he took care of me from the beginning and made the service great. Will definitely take my car back Ali. More
by Collin123
Employees Worked With
Ali pensado
July 31, 2018
Excellent Service visit My car was taken immediately back, they kept me updated on the remaining time, explained the results of the visit in detail, made recommendations but My car was taken immediately back, they kept me updated on the remaining time, explained the results of the visit in detail, made recommendations but were not puchy, and offered me a fair price for the services my car needed. Great job! More
by Pilotowner
Employees Worked With
I don't recall the name of the person that assisted me
July 28, 2018
Great Service! Our service advisor, Ali Pensado, is always very helpful in explaining the work needed and car’s status. He is definitely a customer first person and Our service advisor, Ali Pensado, is always very helpful in explaining the work needed and car’s status. He is definitely a customer first person and an asset in the dealership. More
by GJM
Employees Worked With
Ali Pensado
July 20, 2018
Recall Service - only pleasant surprises I called in to schedule a recall service. My hold time was only a couple minutes, at most, and they were able to schedule me for the day and time of I called in to schedule a recall service. My hold time was only a couple minutes, at most, and they were able to schedule me for the day and time of my first request. I brought the car in about 15 minutes before my appointment. Complementary bottled water and popcorn were available while I waited for the 1-hour job to be completed. It took about 15-20 minutes longer than expected, but I received my car back with a complementary 26-point safety inspection and car wash. More
by Ivan
Employees Worked With
Mike (I didn't catch the last name)
May 07, 2018
Incomplete oil change Last Thursday I made an appointment to have my oil change and to check on many other things under the hood of my car. And got a report that everything Last Thursday I made an appointment to have my oil change and to check on many other things under the hood of my car. And got a report that everything was good and the oil change was completed. Yesterday, while I was at Autozone I had their men do a usual check under the hood, while I shop, and soon enough I’m told and shown how little to no oil my car has and that there are no signs of any possible leak. And again I had to buy oil to fill up. Never ever will I come to Honda of Denton to do an oil change, or any service check of that matter. Now I’m worried if the airbag recall (that they told me to disregard) is the next thing I should definitely be worried for. More
by GiselleM8
Employees Worked With
N/A
May 09, 2017
Poor Customer Service I can't really tell you about my experience with the servicing of my vehicle because I couldn't even get an appointment. I called in because my car h I can't really tell you about my experience with the servicing of my vehicle because I couldn't even get an appointment. I called in because my car had a recall. After I told them my issue they put me on hold without letting me know. 15 minutes later someone picked up the phone and I'm disconnected. I call back and and the phone is answered promptly and when I tell them I had an airbag recall, they ask me if I can be put on a brief hold. 21 minutes later, I hang up the phone. I have worked in a call center environment and this is the worst customer service I've experienced over the phone with any company. If this is a reflection of their actual service, I'd rather they not work on my vehicle. An neither people that answered the phone left their names. More
by Chivalrysae
Employees Worked With
None was given
April 12, 2017
Deceptive and unprofessional If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, the If you would like your service needs to be met with a sales pitch, and your bill to be multiplied by 2.5 as compared to other local Honda dealers, then go here. If you would like to be treated with honesty and courtesy, then go elsewhere. More
by Regular Guy
Employees Worked With
Chase, Vinesh
November 12, 2016
Darrell Jones - BEST SERVICE ADVISOR!!! (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda so (The only & main reason I get my Honda serviced there. He is the Best at his job & I love his customer service. I am looking to buy another Honda soon there) Darrell Jones from Honda of Denton has ALWAYS helped me. He is the BEST at what he does & I will continue to service my vehicle & buy another vehicle from there but ONLY if Darrell Jones is employed there. He is a Diamond in the Rough per say & great person. Darrell use to work at David McDavid Honda in Irving but he is now at Honda of Denton. Darrell's customer service is phenomenal that I literally have followed him to Honda of Denton. Keep in mind I live in Dallas, TX. & my commute to Honda of Denton is about a 45 minute drive to get there. But since Darrell is there I don't mind driving a little further to get A-1 service from him. He always is so helpful. Darrell goes over and beyond to help me with my Honda. It would like to personally speak with the Manager in the service department I really need to express myself to him about his facility & employee. Darrell Jones you are the BEST!!! Thank you so much! More
by Madrcatz
Employees Worked With
Darrell Jones
