Honda of Denton

No negotiation on price, but good service once you convince of your interest in a vehicle. Friendly staff. Clean and hygienic facility. Relatively fast service. convince of your interest in a vehicle. Friendly staff. Clean and hygienic facility. Relatively fast service. More

Great people to work with all around....friendly and on top of their game....made me fill very comfortable about my decision...highly recommend to anyone lookin g for a great dealership and service top of their game....made me fill very comfortable about my decision...highly recommend to anyone lookin g for a great dealership and service More

Excellent communication...quick response...friendly service.. awesome sales rep. Internet salesman was great with information and response. Live salesman had great personality ..I will highly recomme service.. awesome sales rep. Internet salesman was great with information and response. Live salesman had great personality ..I will highly recommend this place More

The Honda of Denton service department is always great and they handle with such professionalism and grace. Everyone was very nice and very friendly! and the repairs were not too pricey and they handle with such professionalism and grace. Everyone was very nice and very friendly! and the repairs were not too pricey More

Great customer service from service department and sales. Tanner and Jonathan were great. They answered all the questions I had and got me into an awesome new Honda Tanner and Jonathan were great. They answered all the questions I had and got me into an awesome new Honda More

I told them of my interest of a truck on their lot. They were very quick and attentive of my wants. Kylie under stood I was limited on time. I told her what I could do. They came back with an attractive off were very quick and attentive of my wants. Kylie under stood I was limited on time. I told her what I could do. They came back with an attractive offer on my truck and a fair deal on the one I wanted. All went smoothly and quick. I’m really enjoying my new to me truck. More

I had my 2013 Honda Pilot serviced and Josh was awesome. He kept me informed of the status of my repairs and even used a coupon to help with the cost. I would highly recommend this dealership for honest and He kept me informed of the status of my repairs and even used a coupon to help with the cost. I would highly recommend this dealership for honest and great service! More

The Honda of Denton service department is very dedicated to making sure that customer’s vehicles are taken care of and that customers are satisfied with their service. to making sure that customer’s vehicles are taken care of and that customers are satisfied with their service. More

My experience with this dealership is lengthy, and a large majority was unsatisfactory. I gave plenty of opportunity for resolution of my customer service issues but I was never followed up with. All I large majority was unsatisfactory. I gave plenty of opportunity for resolution of my customer service issues but I was never followed up with. All I really wanted was an apology for how the days following my purchase went. When I was not contacted further I decided to leave a google and Facebook review (which the details of were made practically insignificant when the General Manager, Rob Tharp, contacted me with what I can only assume was a motive to escalate the situation further) When contacted by Rob the next morning he told me he was under the impression that the matter had been resolved, I told him that although my battery was replaced I felt my experience as a whole needed to be seen and read by others. He went on to say things that I can only guess are written down on a sticky note somewhere in his office because the amount of times I have read them in response to so many other negative reviews from the past is ridiculous. "Reviews don't fix customer issues, people do" "we have nothing to gain from an upset customer" and that he just wants to "restore faith in us as a dealer". He told me he would be posting "the facts" so that others would see "what really happened" which I have also have seen in response to previous reviews. He also went on to tell me that when the battery was replaced in my car the mechanic did not think it was necessary, but "did it anyway". I stated my concerns in my review that I felt they put a battery in just to make me happy and that true root of the problem was not addressed, his comment gave validity to my worries. He accused me of refusing help because of my hesitation to go back up there, when the only solution he provided was an explanation of their diagnosis for me to "better understand". My entire complaint from the beginning was that of the multiple times I was at the dealership my concerns were not taken seriously, why would another trip for them to tell me why I was wrong be any different? He will say in his response that I hung up on him, which is true, I do not do well with confrontation and I had become emotional and knew that continuing the conversation was not going to bring a positive outcome. His behaviors are manipulative, condescending, did nothing to resolve any of the previous issues I had with the Honda of Denton Shop, and in fact added a far larger one. I'm not sure how a person that possesses the qualities he does ever got into the position he has. All I wanted out of any of this was faith that the customer after me would have a better experience, I did not get that. In fact, I now have full faith that the Honda of Denton shop will never flourish as long as Rob Tharp is the one in charge. More

I would like to give special thanks to Colton, the internet sales manger for keeping his word on giving me 4500 off the Honda Accord 2.0 sport. Even tho i was 4 day pass the labor day sale. I would to internet sales manger for keeping his word on giving me 4500 off the Honda Accord 2.0 sport. Even tho i was 4 day pass the labor day sale. I would to thank Jeremy who take care of the sales deal and test drive. Even follow-up with me a week after my purchase, dealer even drove my car to my house, i drove my other car up there .Also would like to thank Brandon in finance for a smooth transaction, even got my rate down some more than my original rate. No pressure what's so ever, respectful, honest, straight forward. From time i walk in and test drove, paperwork i was in and out 2 hours. Overall extremely happy with my new 2020 Blue Honda Accord 2.0 Sport. More