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Honda of Denton
Denton, TX
304 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 304 reviews
October 11, 2023
My CRV was driving fine when suddenly all the warnings started flashing on the dashboard. The intake person said the car was in terrible shape and required a diagnostic. So, I paid $200 at the Denton Hond started flashing on the dashboard. The intake person said the car was in terrible shape and required a diagnostic. So, I paid $200 at the Denton Honda Dealership for a diagnostic. After the diagnostic, they said the car needed an additional $2000. repair said shouldn't be driven. I take very good care of my car. I suspected it was something with a sensor or small electrical wiring and decided to go for a second opinion to another reputable mechanic who fixed it for $344 and did not charge for a diagnostic. The car is driving perfectly since. Not only did Honda of Denton rob me of $200 and claim they ran a diagnostic, but worse they almost ripped me off another $2000. This is taking advantage of the elderly and senior citizen customers who place their trust in the dealership. They thought I'd accept whatever they said. Stay away from this dealership evidently, they can't be trusted. . More
by Smart nana
October 10, 2023
George has always taken excellent care of me. He and Katelyn are a great team and was supported by both. I’m on my 3rd lease (now have a 2023 Honda Civic Hatchback) and love it! The process was e He and Katelyn are a great team and was supported by both. I’m on my 3rd lease (now have a 2023 Honda Civic Hatchback) and love it! The process was easy and was able to stay within my budget again. More
by AH
September 27, 2023
Just purchased ANOTHER car from Honda of Denton! Great experience and service ALWAYS! I'm so happy with my new car. Great experience and service ALWAYS! I'm so happy with my new car. More
by rachelanne422
September 20, 2023
It was not Bad but terrible. Very disappointed. Jonathan was very rude and insulting. Hi. I recently Bough a car from Honda of Denton. I must say the experience was not Bad but Very disappointed. Jonathan was very rude and insulting. Hi. I recently Bough a car from Honda of Denton. I must say the experience was not Bad but terrible My salesman was Clay who did his best and was kind and more than willing to help. However i want to place on records the others Jonathan the finance guy was extreme Rude and not pleasant to deal with. Absolute zero percent customer Service and was not at all Helpful. He was Rude to the core. In fact after making all the payments and i was about to leave he came to me and asked sir YOU OWE me 45 cents and i pay complete payment of 19700$. I've never experienced that in my life time. I'm Asian and i felt vert very insulted and it was not my mistake of not putting the correct amount. Next was Katelyn who came to negotiate and i must say i was respectful to a large extend. When i asked her to give a number between 19750 to 19500 and i won negotiate she knocked off 50$ only and i accepted it and i felt that was really not cool and i really don't know what i said she was not so pleasant to deal with. Ahmad at least had a smile on his face while he was taking all the shots but would have been helpful if i dealt with him earlier and i would not wasted 4-5 hours. Basic rule i know you cannot accommodate all our request but at least be compassionate and kindly to say no to things. This saturday i was told that they will do the best to deliver the vehicle to my house and guess what Monday i get a call saying that i will have to pay for the Uber return charge which i was sure they would come back on that. Seriously is this how to treat a customer and that too after paying everything at one shot well how many people do that i'm not sure. Well finally Ahmad the main guy called me and said vehicle will be delivered and you dont have to pay for it. Honestly i jsut wish i did not go with this deal and infact asked Ahmad if he can return the money. I kindly request if anyone is reading this review Please please don't go to this place. Forget buying the car you will be insulted to the core specially if your a Asian I'm sorry i have to say this. On the whole very very bad experience i regret why i went there. If anyone is reading i kindly request you to take leaf out and work on the customer service. Very very disappointed More
by SOLOMON
Employees Worked With
Jonathan from Finance very rude and Katelyn Not good to deal with very unfriendly . Ahamd atleast had a smile on his face wish i did the entire transaction with him and Clay was really good
September 17, 2023
Bought a Honda pilot today from your dealership . Did not wake up today thinking I would buy a new Vehicle. Hunter was our salesman and I must say he was awesome. He was very professional and wa Did not wake up today thinking I would buy a new Vehicle. Hunter was our salesman and I must say he was awesome. He was very professional and was not pushy in any way. He found the perfect vehicle for my wife and I. Hunter was very patient with my wife and l . He did not do all the talking, but did listen to our needs. He was very knowledgeable about the product and was very respectful of our time and needs. I would recommend Hunter as the salesperson to anyone that visits the dealership looking to gather information and doesn’t want to deal with a pushy salesperson. If you are looking for a knowledgeable salesperson that knows their product, will listen first and ask questions later, Hunter is your man. Thank you Hunter for a pleasant car purchasing experience. Good luck . Hope you have the opportunity to sell many more vehicles. You are a Class Act my friend. I I know you will be successful in your career if you treat all you customers as you did us. More
by Russell
Employees Worked With
Hunter, salesman
August 18, 2023
Because the car we bought was supposed to have been checked out, but it wasn’t before we purchased it. Got home and air filter was clogged up. Check engine light was on. checked out, but it wasn’t before we purchased it. Got home and air filter was clogged up. Check engine light was on. More
by stingray71355
Employees Worked With
Blake
July 28, 2023
Sarah Brewer is the BEST! ! She greeted us at the door and stayed with us the whole way through the negotiations with the Use Car Department. Sarah was professional and VERY cu ! She greeted us at the door and stayed with us the whole way through the negotiations with the Use Car Department. Sarah was professional and VERY customer service oriented in every way. I would highly recommend Sarah if you come to the is dealership when looking for a vehicle, new or used. More
by cpc1_1999
July 19, 2023
⚠️Bought a used CRV at a listed reasonable price. However, 5 DAYS LATER the check tire light came on and although the tires were new I was told I had to spend almost $1000 on new tires /alignment/rot However, 5 DAYS LATER the check tire light came on and although the tires were new I was told I had to spend almost $1000 on new tires /alignment/rotation because the tread was uneven!!! More
by RWestbrook
July 05, 2023
Honda of Denton is not an honest dealer. Their website reflects incorrect Selling prices. I had a deal on their website done as a internet pricing. However, when at the dealer ship - th Their website reflects incorrect Selling prices. I had a deal on their website done as a internet pricing. However, when at the dealer ship - they not only reduced the Kelly Book Instant Approval pricing ( that they said they would honor by 3 K ) BUT They deceitfully increased the internet pricing of the Honda CRV Hybrid by a Market Markup Ark of $10,000MSRP Thus their price of buying the new Hinda 2023 CRV Hybrid was $10,000 higher than any other of the 5 Honda dealers I had visited in DFW. I did discuss this false advertising and nepharous marketing with the GM MR. Rob Thorpe and his response was that there is a shortage of cars in the market and I have to feed my sales people. I have a picture of their offer which was $10,000 higher due to the Market mark up. I did finally end up buying the same model car with David McDavid at the Kelly Instant book value price trade in and at a net out of pocket price which was was $13,400 cheaper than the Honda of Denton price and a color that I wanted. The car came in today and I pick it up tomorrow. Besides when I mentioned to the sales person that I did not want to deal with then they would not return my trade in car keys immediately. A Old harassment deal method - I guess. Besides they would not direct me to where they had moved my trade in car to as it was not where I had parked it when I wen to the Dealership. Please do note that I have a fractured left shoulder and a fractured left knee too. I am posting this comment to advise customers that this kind of deceitful advertising and may be they should look at the many other Honda dealers ( Autu nation Honda ; McDavid ; Grapevine Honda; Arlington Honda; etc.) whose prices were all being actually discounted some form the MSRP as the 2024 models due to come out soon AND NO Market Mark Ups.. Like I mentioned to the dealership - That I would never buy a car from Denton Honda even at the same price as the other offers due to their deceitful sales methods and their reactionary service levels. More
by cmn
Employees Worked With
Rob Tharp
