Honda of Denton

Several years ago after visiting a couple dealerships in the Fort Worth area and not being very happy with the service we were receiving decided to drive up to Denton to try one last dealership. To our surp the Fort Worth area and not being very happy with the service we were receiving decided to drive up to Denton to try one last dealership. To our surprise it was one of the best experiences we have had at a dealership and ended up leasing 2 vehicles from Jim McNatt. We never felt pressured and felt we were being treated fairly every step of the way. Fast forward to now, my wife was ready to trade in her Odyssey and wanted a Pilot but the problem was we have moved to the Houston area. So we went to a couple dealerships in the Houston area and realized we were back to the standard dealership antics and were not comfortable at all with purchasing a vehicle from any dealership down here. We were planning on a trip back up to the Fort Worth are to visit family for Labor Day weekend so I thought it would be worth a shot to contact William Stalik at Jim McNatt to see if we could work something out where we didn't have to spend too much time in the dealership since we were only going to be there for the weekend. I contacted William on a Wednesday and told him exactly what we wanted in the Pilot and by Friday he had pretty much everything finalized and ready for our arrival on Saturday. This was absolutely the best experience I have ever had with purchasing a vehicle and even surpassed the previous visit we had with Jim McNatt, which I never thought could happen. Again a huge thank you to William and everyone at Jim McNatt for making our buying experience seamless and well worth the trip from Houston. I will always make the trip from Houston to purchase a vehicle from Jim McNatt and not waste my time with any other dealerships. More

Vartan was absolutely amazing. Very upfront and honest with me from the get go. He deserves some recognition for his customer service (great work):) I will be back to purchase another car in the next 2 with me from the get go. He deserves some recognition for his customer service (great work):) I will be back to purchase another car in the next 2 years for my daughter. More

I was there earlier today getting an oil change for my Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protec Honda accord. Worse experience I have ever had. A. I call on Monday to set up an appointment. I inform the gentleman on the phone I have mpp protection and my oil changes are included. His response " man xxxx that's a pain in the xxx I'm going to have to call and xxxx.. " B. I arrive at 9 am as scheduled and ask about the low jack and tune up that I pay for and have coverage for as we'll. well, you have to pay over here I don't know about what they told you. We don't cover transmission fluid and tune up here." You have to pay for that... He didn't want to look and see. He acted as if I was causing him pain or giving him an inconvenience or something? I'm sorry aren't you working??!?!? C. Took two hours for oil change. Two hours with an appt. ?? Express service sign doesn't make sense?? I saw people who got service done after me leave before me? D. Asked what is taking so long? We have to wait for payment, How come other Honda dealerships didn't take so long?? E. how come your representatives bad mouth a insurance that Honda sells? I sure mpp would like to know that Honda representatives are misrepresenting their brand... How come the two other Honda dealerships I have gone to before to get oil change done never had issues? How come the customer service is poor and rude? How come there is no communication between customer and employee about what is going on? How come no one ask me to come in and sit in the lobby? Offer free water? Tell me about wifi? Etc... How come at other dealerships they did do all these things and went above and beyond??? I know this email is going to the quote n quote manger of service dept that I talked to.. I will be forwarding this to your boss as well and his boss to make sure that things get resolved. I truly think your response was inappropriate as well. Bad mouthing mpp? Like that is not your place or call to bad mouth my insurance that I purchased from Honda?!?! I'm sure your boss would like to know that. Sent from my iPad More

We have never had a bad experience with Jim McNatt Honda in Denton. We just leased our 4th car with them. The entire staff is friendly and very helpful. This dealership is highly recommended!! in Denton. We just leased our 4th car with them. The entire staff is friendly and very helpful. This dealership is highly recommended!! More

I liked this dealership because of the ease to get to from my home. The staff was friendly and knowledgeable and made the whole experience much easier and more relaxed. Special thanks go out to Vartan w from my home. The staff was friendly and knowledgeable and made the whole experience much easier and more relaxed. Special thanks go out to Vartan who made things smooth and he makes you feel welcome! Tommy Scarborough More

Positive experience! Professional, courteous representation; EXCELLANT OFFER on trade in and BEST PRICE ON NEW CAR! Completely satisfied; most of all, they are HONEST, hard working people helpin representation; EXCELLANT OFFER on trade in and BEST PRICE ON NEW CAR! Completely satisfied; most of all, they are HONEST, hard working people helping others, no high pressure sales tactics. Remember; go here FIRST! www.mcnatthondacars.com - Best experience! Best regards to Joe and Bobby, Sharon Grapevine, TX More

I purchased a new Honda Accord coupe today and had a completely positive experience with William and Vartan. These two gentlemen made the purchase straightforward and easy. I appreciated that there was completely positive experience with William and Vartan. These two gentlemen made the purchase straightforward and easy. I appreciated that there was no back-and-forth negotiating between sales associates and upper management as is the custom at many other dealerships from which I've purchased vehicles. Both William and Vartan are also friendly, professional, and knowledgeable about Hondas. I plan on purchasing my future vehicles from this dealership and recommend it without any reservation. Thank you, William and Vartan! More

The dealership was extremely clean and professional. Mohammad represented Jim McNatt in a very professional manner and he is responsible for the 7 car purchases I've made at Jim McNatt over the last se Mohammad represented Jim McNatt in a very professional manner and he is responsible for the 7 car purchases I've made at Jim McNatt over the last seven or eight years. When I need my next new vehicle, I will come from Florida so I can be assured of the same first class professional service I have received in the past. Please continue with the same level of service in the future, to assure repeat customer satisfaction. Sincerely, Donald W Aiken More