Honda of Denton

Dishonest The sales associates did not look up from their cell phones to greet us or help us get through the door with our newborn. The front desk receptionist The sales associates did not look up from their cell phones to greet us or help us get through the door with our newborn. The front desk receptionist acted bothered by us asking questions. We spoke with Chris the internet sales manager over the phone several times that day. When we got there he pushed us off on to Darrell. Darrell did not seem to know anything about the Pilot. My husband was the one who answered all of my questions. Darrell also started the negotiation $5,000 over internet price. He was not willing to make any kind of a deal. Acted like he did not care if he sold a car or not. The Pilot we went to test drive and look at was damaged inside and and had over 400miles on it. That Pilot was clearly a demo which Chris did not tell as about over the phone. They were be very crooked about trying to sell a damaged demo for sticker price. The entire staff was rude. Very poor customer service. We will not go back there. More

Online deal. Was at the actual dealership for 20 minutes. I'm from Los Angeles and bought my car off of Autotrader. Not the first time that I've bought a car online. But it's the first time that I bought one I'm from Los Angeles and bought my car off of Autotrader. Not the first time that I've bought a car online. But it's the first time that I bought one from a dealership. The person that I mainly dealt with was Derek Clarkson. Courteous, professional and in constant communication is the way to describe him. Over the process of making the deal and finalizing it, I got the impression that he won't be selling Hondas for very long. Eventually, a Lexus or MB or Tesla (didn't they work that deal with TX?) is going to snap him up. Look, you can buy a Honda from anywhere. It's really the dealer experience that makes the difference. And as a whole, it was fine. It took a little longer to get the paperwork than I expected. But Derek ran cover and made it happen. And that's really all that you can hope for -one guy, on the inside, working for you. Heck, if you can find two, at the same dealership, why would you ever buy a car from anyone else?! They had a shuttle van waiting at the airport and the twenty minutes that I was at the dealership were fine. A bottle of water and a few signed papers later and I was out the door! More

Worst dealership experience EVER!! I have never had such a bad experience at a dealership in my entire life. They give used car dealers a bad name. I will try to sum up all the neg I have never had such a bad experience at a dealership in my entire life. They give used car dealers a bad name. I will try to sum up all the negative points from our THREE hour visit as concisely as possible. First, we only went to the dealership because we are considering a minivan (as well as a Tahoe) and wanted to put our carseats in it to see how it functioned compared to the Tahoe. Almost an hour later, we FINALLY get to see the only used minivan they have on the lot. It is nothing like what we want but we didn't care because we really only wanted to test out the carseats in it and were not wanting to buy that day since we are still debating between the two vehicles (which we made extremely clear to the salesman initially). He offered to take us on a test drive while our car was appraised for a trade-in value and we, stupidly, agreed. Cue another thirty minute wait while he takes our car back and got copies of our driver's licenses. Did I mention we have a 2 year old? It was a nightmare. We finally returned from our test drive and just wanted to know the value they assessed our car at so we can get the xxxx out of Dodge. If only it were so simple. Our salesman immediately started his aggressive sales tactics and was practically forcing this minivan we did not want on us. We told him we wanted leather seats - well they can redo the seats for us. We wanted some upgrade features like a backup camera - of course, they can install that too. They showed us a ridiculous monthly payment - well, if we would only allow us to run our credit, he could get us a better deal...for the minivan we did not want. It was xxxx on earth. Worst part, they still had our keys and were basically holding us hostage. About 2 1/2 hours into our visit, I had given up and was outside with our child while my husband desperately tried to wrap it up. The sales manager came over and was being EXTREMELY pushy as well. Finally, my husband had had it and demanded our car keys. Manager would not stop his sales' pitch. My husband got more forceful, "Go get my xxxx keys right now." Instead, the manager went back into his office and started running numbers and came back with a "better offer" for the van we most definitely did not want and had said that about fifty times. My husband finally lost it and told him to hand over his keys or he was calling the cops! FINALLY they gave us our keys!! But not before the sales manager asked when we would be back tomorrow to finish up the deal!! Seriously?!? Please, save your sanity and avoid this dealership like the freakin' plague! This was actually our third visit to the dealership in the past six months and the other two were horrible as well with dealing with pushy salesmen but this visit was just beyond ridiculous. We will NEVER go back there!! More

Beware of selective sales. This dealership does not honor it's "Internet" pricing. DO NOT allow Kenneth Roque to verbally threaten you into paying sticker price. Never should a person be/feel threatened when it's "Internet" pricing. DO NOT allow Kenneth Roque to verbally threaten you into paying sticker price. Never should a person be/feel threatened when buying a car. Poor customer service and shifty sales tactics. Avoid this dealership. More

My wife and I decided to trade her 2008 Mini Cooper in for a small SUV. We narrowed it down to the Subaru Forrester or Honda CRV. After test driving the Forrester we chose to test drive the Honda at Jim M for a small SUV. We narrowed it down to the Subaru Forrester or Honda CRV. After test driving the Forrester we chose to test drive the Honda at Jim McNatt Honda because it was close. We definitely liked the Honda better and decided we were ready to buy. The offer Bobby Evan's supervised was insulting and did not even warrant a counter offer. Ended up at David McDavid the following day and purchased our 2014 Honda CRV from Majur Patel. A pleasant experience and certainly more cost effective ($4,400+). Summary: Do your homework and know what the dealer payed for the vehicle. Consumer Reports, USAA and TrueCar are good starting points. More