Honda of Danbury

Manager changed terms of sale after two hours of negotiation, handshake, and check deposit because of pickup date, being on Tuesday instead of Saturday, when pickup date of Tuesday was announced lo negotiation, handshake, and check deposit because of pickup date, being on Tuesday instead of Saturday, when pickup date of Tuesday was announced loudly and clearly before sitting down to negotiate. No apologies. I picked up the exact car from NY dealer for 100 dollars less on the following Tuesday, and I received the warm and friendly service I had hoped to get from my local dealer, who did not wish to sell me a car. I still cannot figure out why I was treated so poorly. More

After two hours making a deal with the salesman and shaking hands, the sales manager, Tom Mcmullin, came out and changed the terms of the entire deal. Very bad business! We wasted two hours on this, an shaking hands, the sales manager, Tom Mcmullin, came out and changed the terms of the entire deal. Very bad business! We wasted two hours on this, and we walked out. What a waste of energy and time. We would never buy a car from these people. More

I entered the new building looking for a used car and was introduced to Debbie. She always seemed a little too busy, distracted and unfocused. Some of the pricing information she told me later turned out to introduced to Debbie. She always seemed a little too busy, distracted and unfocused. Some of the pricing information she told me later turned out to be inaccurate. Despite all this I decided on an '07 Accord and gave them a deposit. After about 2 weeks of checking around for financing (one bank's process was ridiculously slow) I chose to use Honda's financing. I called to say I would be coming in to finalize the deal (I always got Debbie's voicemail, never live on the phone) and went to buy the car. When I arrived she was quite put out that I had just showed up (she never called me back), telling me I had to make an appointment. She took me in to the sales manager who gave me a bit of a verbal beating for making them wait 2 weeks! At her suggestion I agreed to 5:30 that evening. I showed up then and was ignored by Debbie for about an hour while she attended to other customers, never even greeting me, smiling or making eye contact with me. When she finally did get around to me her attitude was far from positive, some of the details of the agreed-upon deal were wrong and I had had enough. I cancelled the deal and got my deposit back a few days later. Two of the other salespeople I had brief dealings with were quite friendly and helpful, so it's not the whole dealership. I do wonder though if they're resting on the laurels of Honda's reputation too much rather than extending positive customer service. I ended up going down the street and getting a better deal on a superior quality '06 Hyundai Sonata for $5000 less. I was treated like a king there! More

Everyone is friendly here. I got a great deal on my new car. They were completely honest and went through everything with me. They went over and beyond anything I expected and it's been such a pleasure b car. They were completely honest and went through everything with me. They went over and beyond anything I expected and it's been such a pleasure buying a car from there. More

While having car serviced, someone at the dealership tore up my rear bumper. Fair Honda refused to fix it. After 3 hours of trying to get them to fix it, they still thought it was not their responsibility. up my rear bumper. Fair Honda refused to fix it. After 3 hours of trying to get them to fix it, they still thought it was not their responsibility. After talking to my insurance company and being assured it was their responsibility, I started to cry from the insults they were inflicting on me, accusing me of damaging my own car. They finally gave me the phone number of their "body department" they claimed they didn't have, and they did basic repairs. I was also promised free oil changes and the use of the dealers car when I purchased my car, which they shortly changed their mind about. They also could not figure out why the check engine light was going on and off in my car for 2 years. I have since taken the car to another dealership, and the check engine light works fine. More

bought a 2007 honda fit there. a bit expensive, and they pull the usual tricks of trying to sell extended warranty, paint protection (!!!), and a lojack system. be adamant, you can get away without buying t pull the usual tricks of trying to sell extended warranty, paint protection (!!!), and a lojack system. be adamant, you can get away without buying them. in the end, they got me the car I wanted for a reasonable price and in a timely manner. More

I purchased a used 2001 so -called "certified" Honda Accord in Dec with 10,800 miles on it. In June when turning on the A/C I noticed it was not cold and was making a hissing noise. I was assure Honda Accord in Dec with 10,800 miles on it. In June when turning on the A/C I noticed it was not cold and was making a hissing noise. I was assured by the sales person, John Francisco that I could go to any Honda service/ dealer for service and everything would be coverd under the warranty till 36000 miles.<br>When another Honda Dealer had to add freon, he said was not covered. I had to pay 134.00. Dave Rubin, the used car manager told me if I went to him , they would have not charged me. He stated that they couldnt check the AC in Dec when I purchased the car because it was too cold. So was this car really "certified"? Now the manager of Fair Honda, Joe Thompson is not returning any of my calls. I am looking for a refund of the $ 134.00. American Honda was of no help. Buyer beware at Fair. John Francisco the sales rep was also "very surprised" the service was not covered at the other Dealer. Why is he selling used cars? What kind of Manager doesnt even return a persons calls? <br> More