Honda of Covington - Service Center

I liked the text messaging informing me of the completion of the vehicle. The service advisor failed to give me the discount for the service for the coupon I gave him when I brought in the car. I looked at t of the vehicle. The service advisor failed to give me the discount for the service for the coupon I gave him when I brought in the car. I looked at the paperwork before I left the parking lot and realized I did not receive the discount from the coupon. I went back to the cashier. She was not courteous at all asking me what I did with the coupon. When she looked through the paperwork she found it attached to the order. She said I would need to take it up with the service advisor. Even though Kyle did not wait on me Kyle came up and handled the situation. He said he would apply a credit to my account for the next time I went in. Had Kyle not come up the rating probably would have been a 2 or lower. As a repeat automobile purchaser from Covington Honda it would seem appropriate to AUTOMATICALLY apply coupons to service work done on cars purchased there. It would go a long way to making customers feel appreciated and in reality cost nothing. More

The biggest problem was probably not related to the staff. They did a fix on the entertainment system, blue tooth etc. A day later it didn't work, so we have to bring it in. It was a recall issue. staff. They did a fix on the entertainment system, blue tooth etc. A day later it didn't work, so we have to bring it in. It was a recall issue. More

Honda team made my vehicle repairs seamless. While delays in receiving parts for my unscheduled repair, communication was great. The truck once again looks new. in receiving parts for my unscheduled repair, communication was great. The truck once again looks new. More

As always, the customer service was top notch. They were courtesy, professional, fast and accommodating. Highly recommend using Honda of Covington's service department to anyone with a Honda or Acura. courtesy, professional, fast and accommodating. Highly recommend using Honda of Covington's service department to anyone with a Honda or Acura. More

Excellent service with professional staff who consistently show caring and courtesy to their customers! They are always happy to help. Honda of Covington has an exceptional service department! consistently show caring and courtesy to their customers! They are always happy to help. Honda of Covington has an exceptional service department! More

Very quick and efficient service. Everyone is very friendly at Honda. I never ever have any problems when I come here to get my car serviced. friendly at Honda. I never ever have any problems when I come here to get my car serviced. More

Service Dept is courteous, clean and friendly. He Explained all services required throughly and efficient service. Courtesy car wash a big a real plus. Thanks Explained all services required throughly and efficient service. Courtesy car wash a big a real plus. Thanks More

Received an email telling me it was time for my 1st service visit which I was very thankful for. I made my appointment on line within 2 minutes for the next day. I chose to wait while my service was pe service visit which I was very thankful for. I made my appointment on line within 2 minutes for the next day. I chose to wait while my service was performed and I’m glad I did because my car was ready in less that 30 minutes. Way to go guys!! More

Great service department. I've only had oil changes but the staff was always polite, quick and easy to deal with. The complimentary car wash is a real bonus! Thanks guys. the staff was always polite, quick and easy to deal with. The complimentary car wash is a real bonus! Thanks guys. More

Convenient and easy to make appointment online and immediately met by Paul on arrival. In and out in short time with nice and clean waiting area and restrooms. immediately met by Paul on arrival. In and out in short time with nice and clean waiting area and restrooms. More