Honda of Covington

I am Asian male.Livining in neworleans for thirty years.I did marketing for hond crv 2013.I found the best dealing at Honda of Covington.Specialy internet sale department is very reasonable. did marketing for hond crv 2013.I found the best dealing at Honda of Covington.Specialy internet sale department is very reasonable. More

I purchased a used 2007 Honda Fit Sport last year from David Kenney at Honda of Covington and have not been happy with the purchase. I made some mistakes. I took the car to get it checked by a mechanic David Kenney at Honda of Covington and have not been happy with the purchase. I made some mistakes. I took the car to get it checked by a mechanic after purchasing the car. I should have had this done before buying it. I also negotiated a price with them over the phone before even seeing the vehicle. I don't like haggling over prices, so was anxious to get that part out of the way. What I fault the dealership for is not being honest about the condition of the car. When we came to buy it and took it for a test drive it was dusk and I trusted David Kenney to tell me anything I needed to know about the condition of the car. After taking it to a mechanic, I found that a large area of the car had been repainted, even though I had been assured the car had never been in an accident, and the paint job was of very poor quality. The front bumper was lower than it should be and doesn't fit smoothly against the car. Three of the four tires were near bald. The latch to put the back seat down was broken. He didn't mention any of this to me. I complained about the tires and they gave me $100 off a $500 bill to replace the 3 bald ones. They had nothing to say about the paint job, and said they would not repair the latch. Basically, the car was in the condition it was in when I bought it and there was very little they were willing to do to compensate me. A year later there are many chips in the paint job because it was of such poor quality. The bumper scrapes against the road when I'm going down out of parking lots because it is low, but so far so good thank goodness - it has stayed on the car. I still can't put the back seat down. Overall, it was a very bad experience. Granted, I should have asked more questions and taken a closer look at the car, but I don't take all the blame. David Kenney should have been upfront with me about the paint job, for sure, and it would have been nice if he had told be about the condition of the tires and the bumper and that the back seat latch was broken. I feel he valued profit over honesty. I would not recommend buying a used car from Honda of Covington. More

Asked for pricing breakdown and it seems impossible to get! This dealer adds much to the bottom line and simply justifies it with lines like "we always do that" or "the manufacturer provides it this get! This dealer adds much to the bottom line and simply justifies it with lines like "we always do that" or "the manufacturer provides it this way" When pressed for detail on the following issues we get no response! I shutter to think what kind of leadership this place has if their sales staff can't explain what you are paying for! 1. $995.00 in accessories added to the MSRP. They can't tell me what the accessories are! There response was: at a "minimum" it will include Wheel Locks,Trunk Tray , All Season Mats and Auto Butler. They don't explain what this stuff is and they say that all cars come with it - you must buy it - What a scam!!! - I got out the door pricing from a dealer in California and there were no accessory charges! So since the dealer would not provide a detailed cost break down of the accessories I looked up retail pricing (of corse you can buy the stuff for less than retail from another dealer!) - the min estimate of the actual parts added up to about $395 - that leaves $600 for the auto butler. They did not explain what this was - but google and you tube show it as a glorified car wash system that the dealer must have purchased. I could not find the written terms - but one video explained it as a car wash and interior cleaning every 6 months for five years. I don't like the idea of pre paying and financing CAR WASHES!!! What if they are not that good? 2. "Government Fee" $127.00. - They can't tell me what this fee is for nor what government it is being paid to: Federal?, State?, Local?. And for what?? At face value a fee on an auto sale that can be specified seems like an outright scam. Have to pursue this one further - I know the cell phone co has lines on your bill about government fees, that are in fact sur charges the company keeps - but I have never seen this kind of unexplainable miscellaneous government fee - can't help but wonder if it is legal. 3. MSRP descrepency. Web Site lists MSRP for the car we wanted and Honda of Covington shows MSRP as $300 more. Again they do not respond as to why the descrepency.... Perhaps another effort to raise their margin?? I have bought many cars and often go out of state to deal with people who are more straightforward. I think they are about 2k high on price on a 41k car as well which I might be a little flexible on - but I am not flexible on dealing with stereotypical car sales tactics which seem to be deceptive, or misleading because they are not explained in a logical fashion - and of the type that you can avoid by moving on to the next dealer who doesn't explain every item you don't want as "they all come with that" or "all our deals have that fee" or my favorite just not responding at all. BUYER BEWARE of this dealers sales tactics. More

We had a very poor experience with this dealership. They initially declined our offer, then called us back the next day and stated they would work with our offer. We made a second trip to this dealership sp initially declined our offer, then called us back the next day and stated they would work with our offer. We made a second trip to this dealership specifically to buy our car. After arriving (with our infant who we had no choice but to bring with us again) we were told they would not negotiate their earlier stated price. When confronted with what we were told that day on the telephone, the manager conveyed that anything could be said to get a customer in the door, the fact that it wasn't true didn't matter. The two employees we worked with tried high pressure sales techniques. Overall, it is not the type of place we do business with, and did not and will not ever buy from this dealership. More