Honda of Covington

My salesman was very knowledgeable and was easy to to communicate with. He did not pressure me and we were able to work out a price that we both agreed upon communicate with. He did not pressure me and we were able to work out a price that we both agreed upon More

Fog light was broken and had to order one.fog light came in had appointment on Friday. Had to take car in for 1:00pm.Service staff was very courteous professional and did not take long. Thank you so very mu in had appointment on Friday. Had to take car in for 1:00pm.Service staff was very courteous professional and did not take long. Thank you so very much. More

Always great service and friendly staff. Requested work performed very well. Scheduled service on line and requested car wash as I am due for butler service. Car wash was not performed as requested performed very well. Scheduled service on line and requested car wash as I am due for butler service. Car wash was not performed as requested More

Great customer service. Also polite & customer focused. We will definitely return for future service. Great seating area and coffee and water while you wait for your car to be ready. We will definitely return for future service. Great seating area and coffee and water while you wait for your car to be ready. More

I was very pleased with Honda of Covington. Very friendly people who aim to please..This is my 4th car I bought from them ,so that should tell you something. people who aim to please..This is my 4th car I bought from them ,so that should tell you something. More

Frustrating and Drawn Out but Got Better I was trying to purchase a pre-owned vehicle and it wasn't the most pleasant experience. I talked to a salesman and scheduled a time to be there to l I was trying to purchase a pre-owned vehicle and it wasn't the most pleasant experience. I talked to a salesman and scheduled a time to be there to look at the vehicle. I went out the way to meet with the salesman i was talking to by leaving work earlier to meet with him because the other days he would not be available. I stayed in contact throughout the day and scheduled the viewing for 5pm. When i got there at 5:02, the salesman was with another client, so i was helped by another (no big deal). This other salesman and I could not come to a deal that day. I called a few days later to get some more information on the vehicle i was looking at, but the salesman was unavailable, so i left a message. I never got a call back. I called again 2 days later to try and talk with the salesman again but he still was unavailable, but i at least got a call back. He could not answer my question, but assured me he would let me know. He never did follow up and i had to call back once again the following day. I ended up going back to the dealership to talk with a different salesman. This time it was a little better experience, but still had one issue. We ended up making a deal on the vehicle, so the salesman told me that they were going to fill up the car with fuel. When i went to drive away they filled it up to 3/4 tank. With gas prices so low would the extra $5 in fuel really hurt? Then, the salesman acted like he did me a favor by putting mid grade fuel, 89 octane, in the car, which is the minimum octane rating. The little things go a long way, like a full tank of fuel and good communication. There was light at the end of the tunnel and someone did reach out to me about the experience i was having and was willing to rectify the situation. There wasn't much to do at this point, but the little things go a long way, as stated earlier. sometimes every experience isn't going to be great, but it's what they do to try to make it better. The offer to fill up my gas tank for me was that little thing that goes a long way. All in all, it's hard to find a good dealership, but Honda is going that extra mile to be a great dealership. More

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I have always dealt with Honda in purchase my cars they have always done me right. Only Honda service my car. Great people. Thanks y have always done me right. Only Honda service my car. Great people. Thanks y More

Quick, efficient, easy. Mr. Billiot was very personable and knowledgeable. Although I'm still waiting for the windshield of the 2016 CRV to be repaired as promised. Tha Mr. Billiot was very personable and knowledgeable. Although I'm still waiting for the windshield of the 2016 CRV to be repaired as promised. Thanks, Pat Tarver More

was able to work with my needs very directly Very cooperative and personal, would recommend to any of my friends. Stuck with pricing that was discussed. Very good follow up conversations. Will al Very cooperative and personal, would recommend to any of my friends. Stuck with pricing that was discussed. Very good follow up conversations. Will also deal with in the future. More