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Honda of Columbia - Service Center

Lexington, SC

4.9
138 Reviews

138 Reviews of Honda of Columbia - Service Center

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March 20, 2023

I am very pleased with the service that was provided. David Morrow took the time to explain what was needed. He was very professional, helpful, and provided exceptional customer service. I highly reco More

by worsfvrgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Morrow
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Mar 22, 2023 -

Honda of Columbia responded

Thanks for the great review of your service experience! We're glad to know that David helped to make this a great experience! We appreciate you and hope to see you again!

March 16, 2023

David Morrow is the bomb! Knowledgeable and nice! Thanks so much for all the help! More

by Jkgoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Morrow
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Mar 16, 2023 -

Honda of Columbia responded

Thanks for letting us know how David and the service team did! We appreciate your feedback and hope to see you again!

March 10, 2023

Very customer focused , quality service and knowledgeable staff. Have a customer for 4 years and will continue to be. Highly recommend. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Honda of Columbia responded

Thanks for the great feedback! We're happy to hear you continue to have great experiences! We look forward to seeing you again!

February 23, 2023

I took my Honda Odyssey in for repair and Austin was awesome! He explained the problem and kept me inform though out the process. More

by zieg1016
Recommend Dealer
Yes
Employees Worked With
Austin Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
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Feb 24, 2023 -

Honda of Columbia responded

Thanks for letting us know how your service was! We're glad that Austin did a great job! We appreciate your business and look forward to seeing you again!

February 17, 2023

They were able to handle my issue in a timely manner. Issues always seems to be handled promptly at this dealer. More

by gibsonmadmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Engel
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Feb 20, 2023 -

Honda of Columbia responded

Thank you for sharing this! We're glad to see that the service department continues to provide you with excellent service! We appreciate you for trusting us with your vehicle!

January 11, 2023

I was very pleased with Austin Barlow, he kept me informed on everything the technician was working on. Good service excellent staff, Preston Lockyer is an outstanding service manager. More

by dorissues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Honda of Columbia responded

Thank you for sharing this review of Austin and Preston! We're glad to hear that you were pleased with your service! We look forward to seeing you again!

January 09, 2023

Murl Hope is ALLWAYS Kind and professional. He goes the extra mile to make sure his customer understands what the cost of the repairs will be and the estimated time of completion. More

by jodyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murl Hope
Report | Print
Jan 09, 2023 -

jodyh responded

Murl Hope is ALLWAYS Kind and professional. He goes the extra mile to make sure his customer understands what the cost of the repairs will be and the estimated time of completion.

January 05, 2023

They listen to your concerns if you have any. Do what they say they are doing. Let you know if you have any parts that are approaching their west limit. Finish work in a timely manner. Then they More

by Artr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Morrow
Report | Print
Jan 06, 2023 -

Honda of Columbia responded

Thanks for this thorough review! We appreciate you trusting us with your vehicle! We look forward to seeing you again!

December 31, 2022

Austin Barlow stepped in as my advisor. He EXCELS in customer service! Amazing and friendly. More

by Delter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Morrow, Jared Goodman, Murl Hope
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Jan 02, 2023 -

Honda of Columbia responded

Thanks, Delter! We're glad to hear that Austin provided you with excellent service. We'll be sure he sees this feedback!

Oct 27, 2023 -

Delter responded

10.27.23 Last December 2022, I was there with my car for 3 days and 9 hours. Recently, I have been at your dealership twice in 2 weeks. Always great service with Austin Barlow. Very professional, quick, and has a wealth of knowledge. My only concern is that the parts are not kept in stock so I have to come back. I bought 4 new tires, then needed a belt, it was ordered and notified the next day, but the appointment is next week. So that will be visit 3. The 4th visit will be to maybe replace a part that may be covered under warranty. Austin is going to help me get a rental so they can keep my CRV overnight to hear what I hear on start up. Overall, Austin is super helpful, makes me feel that my concerns matter. I know quite a bit as I've owned many cars, but my current CRV is one of my favorite cars and Austin has educated me on new issues that arise. I would highly recommend Austin and as a former recruiter, would suggest his superiors consider him for management. I have never seen that top of the line service professionalism in any dealership. I also appreciate seeing other customers who have Hondas! See you next week Austin for visit #3!

December 20, 2022

Professional, polite, accurate. A long wait but that was to be expected. The garage was filled with cars when I got there. It was a Monday. People were getting their vehicles re More

by Everly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Canaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Honda of Columbia responded

Thank you for this review, Everly! We're glad to know that the team provided you with great service and we appreciate your understanding of the wait times during this time of year. We certainly want to get people in and out quickly, but we do our best to ensure we're doing the job the right way and not cutting any corners. We appreciate you and hope to see you again!

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