Honda of Columbia

I have all my service done at Honda Cars Of Columbia. I am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very am always treated respectably and know that my vehicle will be done quickly and done right. Paula Birchman is the service manager and is always very nice and helpful. I recommend Honda Cars Of Columbia to anyone who wishes to do business with fair and honest people who look after the best interest of you and your car. More

We went to Honda of Columbia to find a car in a pinch when our car broke down. George James was so helpful and understanding, he made the whole process so easy. He catered to our price range needs and th when our car broke down. George James was so helpful and understanding, he made the whole process so easy. He catered to our price range needs and they had exactly the car we wanted. They helped us on price and made everything so easily. We were so pleased with George and Honda of Columbia. More

Excellent Service!?? I am writing to express my thanks for the outstanding service provided by your service department. On August 18, 2010, I brought my 1990 Honda Accord in for work related to front end for the outstanding service provided by your service department. On August 18, 2010, I brought my 1990 Honda Accord in for work related to front end noise as well as a problem with my speedometer. I was new to South Carolina, and I had already wasted several hundred dollars with another Columbia auto service center. This previous center had not only failed to correct the initial presenting problem (a loud grinding noise in my auto's front end), but, I believe, they also misrepresented their diagnosis so as to get more work and more money from me. I decided to look for another service center, but I was not sure I could count on better treatment elsewhere. I decided, based on a few positive online reviews, to give your company a try, and I am very pleased I did so. Because I was coming from downtown Columbia and did not have another vehicle the available, it was important that I could bring my vehicle in early and wait while your ...? More » I am writing to express my thanks for the outstanding service provided by your service department. On August 18, 2010, I brought my 1990 Honda Accord in for work related to front end noise as well as a problem with my speedometer. I was new to South Carolina, and I had already wasted several hundred dollars with another Columbia auto service center. This previous center had not only failed to correct the initial presenting problem (a loud grinding noise in my auto's front end), but, I believe, they also misrepresented their diagnosis so as to get more work and more money from me. I decided to look for another service center, but I was not sure I could count on better treatment elsewhere. I decided, based on a few positive online reviews, to give your company a try, and I am very pleased I did so. Because I was coming from downtown Columbia and did not have another vehicle the available, it was important that I could bring my vehicle in early and wait while your technicians assessed the problem.Your people were quite willing to accommodate this request. I was met by the Christopher Starks, who listened carefully as I described my needs and concerns (including concerns about the quality of the recent work done by other service center). After I waited only about an hour, My. Starks provided me with an assessment of the problems and your recommended repairs. He gave me a very clear breakdown of the necessary repairs, as well as a few recommendations regarding less severe problems that your technicians noted. To his, and your, credit, no effort was made to pressure me into any decisions. Mr. Starks respected my choice to make only the vital repairs. Because I had an important appointment in tow at 1:30pm, I told him I would only be able to have the repairs done that day if I could be out in time to make my appointment. He assured me this would not be a problem, and, in face, the work was done even earlier than he promised. I drove off your lot with all my problems taken care of. The noise was gone, and my speedometer worked perfectly. It is now over two months later, and the car continues to run well. I know it is only a matter of time before I will need further work on my Honda (it is, after all, a a twenty year old car!), and I am pleased to know that, when that time comes, I have found a service provider whom I can trust to treat me with respect and to provide excellent care to my vehicle. Thank you, and thanks to Mr. Starks and your entire service team. Sincerely, Paul G More

We have been Honda owners for many years, we currently have three parked in our driveway. Dennis Gillan was very helpful,we had worked with him in the past and went that day with intentions of trading have three parked in our driveway. Dennis Gillan was very helpful,we had worked with him in the past and went that day with intentions of trading a car and working specifically with Dennis. He is an asset to your team and will certainly look for him the next time we make a purchase. More

This is the second time I have been to this dealership looking for a car, and didn't buy from them either time. The first was when they were on Greystone Blvd. At that time they claimed they could make fi looking for a car, and didn't buy from them either time. The first was when they were on Greystone Blvd. At that time they claimed they could make financing on a Saturday, that we should just "take the car home for a few days and we'll work out the payments later". What? This time, when we went to the new location, we found a car we wanted to test drive, but never saw a dealer. I walked around the lot for ten minutes, and finally had to go inside and REQUEST one. I even gave them the lot number so they could find the key. Leroy was helpful, and nice, and knowledgable about the cars. He wasn't pushy at all. But that was just one person out of this whole terrible place. I called up a few days later after comparing a few models, and inquired about price. Their internet/phone sales department acted like I was bothering them. They were stand-offish and wouldn't call me back. I finally bought from another dealer closer to town. I reccomend you test drive cars here, if you can find a dealer. They have the inventory. Just dont buy from them. More

Aston Lawson, finance manager, does not return phone calls, or email. No service after the sale. He does not seem to do business on the up and up. Once the dealer has your money, its over. They don' calls, or email. No service after the sale. He does not seem to do business on the up and up. Once the dealer has your money, its over. They don't want to see your face. I would never buy a car from them Service ain't half bad. More

Customer service at Honda Cars of Columbia is great. Their price on the car I was interested in beat Midlands Honda by over $2000. Follow up service has been super. Sales associates not pushy but are th Their price on the car I was interested in beat Midlands Honda by over $2000. Follow up service has been super. Sales associates not pushy but are their to help. I would recommend Honda Cars of Columbia to anyone. More

I wanted to purchase a vehicle from Honda Cars of Columbia in my May 2010 which is now located off of Highway 378. My experience was terrible. It took about 10 or15 minutes before a salesman came and Columbia in my May 2010 which is now located off of Highway 378. My experience was terrible. It took about 10 or15 minutes before a salesman came and asked if I needed any help. After finally being approached by someone, I was not treated with respect. I purposely underdressed just to see what type of service I would recieve, and the service was horrible. I felt as though the car saleman was trying to get me to make a decision on purchasing any type of vehicle instead of asking and finding out what type of vehicle I was interested in buying. The apprasial that I recieved for my vechile from Honda Cars of Columbia, was $2300 than what I recieved at Midlands Honda. Also, while I was in the car browsing the different Hondas, I felt that I was Doug most of the work by asking questions about certains cars instead of the saleman taking the initiative to explain what features the cars had. I will never shop or recommend to anyone to buy or lease a vechile from Honda Cars of Columbia. More

I recently brought my 1992 Honda Accord LX (Cheryl) in for unexpected major services on two separate occasions within one week. Both services caught me off guard and I had to leave my car overnight. Wit for unexpected major services on two separate occasions within one week. Both services caught me off guard and I had to leave my car overnight. With no way to get to work and home the customer service staff (Danny and Regina) were extremely thoughtful and provided me with rental cars on both occasions as well as discounts on parts and labor. Initially when I had questions about the first repair Danny took me into the repair shop to discuss and show me the oil repairs that needed to be done by Miguel. Days later when I had to bring my car in again for engine trouble Regina and Miguel took the time to explain what service had been recently performed, the parts involved and what needed repair. Regina even drew a diagram to show me that the recent repairs were unrelated. When I picked up my car she came out to talk to me, gave me a big hug and offered me a discount card because she knew the financial bind I had with having to pay for major services back to back. With my car being 17 years old she knew the discount card would come in handy. We continued to chat about how reliable Honda cars are, how passionate she was about customer service and the employees she works with. Since I have over 20 years of customer support/ service experience I recognize employees and companies that care about their customers. Even before Honda moved to Killian road I've always experienced great service and in these difficult economic times it's good to know they aren't skimping on providing excellent customer service and rewarding customer loyalty. More