Honda of Cleveland - Service Center

Maintenance It was easy to schedule an oil change, and I ordered a replacement part with no issues (they didn’t try to over sell me). It was easy to schedule an oil change, and I ordered a replacement part with no issues (they didn’t try to over sell me). More

Service department is wonderful. There is a Honda dealer very close to where I live. But, it is worth the extra 45 minute drive for their service department. The service is first clas There is a Honda dealer very close to where I live. But, it is worth the extra 45 minute drive for their service department. The service is first class!! More

honda service Honda of Cleveland has always serviced our Pilot. The team of Mark Duncan and Will Oltz did a thorough job of evaluating and servicing our vehicle. Honda of Cleveland has always serviced our Pilot. The team of Mark Duncan and Will Oltz did a thorough job of evaluating and servicing our vehicle. Mark made sure I understood why it needed certain services. He also made sure I understood my bill. Way to be there for your customers More

Good customer service I have used Honda of Cleveland several times for service to my 2017 Civic. Recently I discovered my AC was out. In January, I dropped it off at the I have used Honda of Cleveland several times for service to my 2017 Civic. Recently I discovered my AC was out. In January, I dropped it off at the dealership and a line was replaced; in February, once it warmed up, I noticed the AC was still out. I made the service department aware of this and dealt with Mark. Mark immediately sought to fix the issue, obtained a rental vehicle for me, and ultimately replaced the compressor within a day of dropping the vehicle off. His willingness to make the issue right, no questions asked, is what sold me. I recommend this dealership. More

Always a good experience I do all my Honda service here. I'm always treated with respect, and enjoy the people who operate the service department. Great job Mark, and Will. I do all my Honda service here. I'm always treated with respect, and enjoy the people who operate the service department. Great job Mark, and Will. More

Great Experience! Mark is full of energy and has great customer service. I was treated with respect and didn't try to upsale me on unnecessary services, rather gave me Mark is full of energy and has great customer service. I was treated with respect and didn't try to upsale me on unnecessary services, rather gave me a timeline of when he expected things to be due. More

courteous service Mark always gives great service and advice. Always explains what needs to be done and why it needs to be done. Pleasant personality;always makes me f Mark always gives great service and advice. Always explains what needs to be done and why it needs to be done. Pleasant personality;always makes me feel that I am important to the business. More

A lot better than most. Ill be honest, I think dealerships are always out to make a dollar off u. But in saying that, Ive purchased three vehicles, two trucks and one car fro Ill be honest, I think dealerships are always out to make a dollar off u. But in saying that, Ive purchased three vehicles, two trucks and one car from honda of cleveland and theyve been more than fair. Like any business theyve got to make money. I routinely take my car to have my service from them. These boys are trained and got experience so I definately feel better when there going over something that needs to be done. Like any dealership its gonna cost more for them to do it but some things you cant avoid. Theyve stayed true thus far in my relationship with them and unless something changes they will be my dealership of choice. More

Best in class service! This is my favorite one stop shop for all my needs for our 2016 Odyssey. Oil changes, maintenance, and even got a great rate on a new set of Michelin This is my favorite one stop shop for all my needs for our 2016 Odyssey. Oil changes, maintenance, and even got a great rate on a new set of Michelin Defender tires. More

Saturday walk in for service I walked in one Saturday to get an oil change and check on a recall notice I received. The other dealerships I have dealt with don't take appts on Sa I walked in one Saturday to get an oil change and check on a recall notice I received. The other dealerships I have dealt with don't take appts on Saturday. When I walked, in Mark asked for my name to check my appt. I told him that I didn't have an appt and that this was my first visit to the dealership. He was upfront and told me that he had appts scheduled and that they were priority but he would work me in and get me out of there as fast as possible. He explained the services that would be performed and told me that the recall was a software update and could take up to 2 hours to complete. I was impressed with the entire process and location. The dealership is over 30 minutes away and I pass another dealership to get there but still worth the drive. More