Honda of Cleveland - Service Center

Amazing Customer Service! I would recommend Greg Lee to anyone! He is extremely caring, efficient, and knowledgeable. I will be recommending Greg Lee to my friends and family. I would recommend Greg Lee to anyone! He is extremely caring, efficient, and knowledgeable. I will be recommending Greg Lee to my friends and family. More

Customer Service Had car towed in to make replacement for lost keys. Service Advisor, Mark Duncan, was very helpful in getting the work done quickly so we could make Had car towed in to make replacement for lost keys. Service Advisor, Mark Duncan, was very helpful in getting the work done quickly so we could make a previously scheduled appointment. He even detected an airbag recall notice and included that work in the visit as well, still getting us to our appointment on time. The professionalism and friendliness were exceptional. I will definitely continue to use Honda of Cleveland for all of my service needs. More

Service after the sale My experience with William Oltz and Mark Duncan in their service dept. has been nothing short of exceptional! My vehicle is brought in to the shop on My experience with William Oltz and Mark Duncan in their service dept. has been nothing short of exceptional! My vehicle is brought in to the shop on time and I'm back out on time or early they they said. They ask me questions about my Pilot at every visit. I do really they care about the customers total experience, buying the car or truck, your feelings after driving it for a few thousand miles and your time spent in their dealership while your vehicle is being looked at. I would buy another vehicle from Honda of Cleveland. More

Service Department The service department is always friendly, fast, and thorough. This service was due to a recall. When my car repair was complete, Mr. Duncan went ou The service department is always friendly, fast, and thorough. This service was due to a recall. When my car repair was complete, Mr. Duncan went out of his way to move my vehicle so I could drive straight out. More

Roger and Mark are always extremely helpful and thorough Always very helpful and thorough. Also very friendly and pleasant to work with. I don't know what else to say this pretty much expresses my true feel Always very helpful and thorough. Also very friendly and pleasant to work with. I don't know what else to say this pretty much expresses my true feelings. More

Best experience! Always is! I would like to thank William Oltz, Mark Duncan and Roger Russell for making my visit the best experience ever! I couldn't ask for a better group of I would like to thank William Oltz, Mark Duncan and Roger Russell for making my visit the best experience ever! I couldn't ask for a better group of people to work with when it comes to my SUV. Thank you Honda of Cleveland (TN) More

Assistance After Auto Collision On Saturday October 1, 2016, while driving to Florida for vacation, my wife and I were involved in an auto collision on I-75 in Cleveland, TN. We were On Saturday October 1, 2016, while driving to Florida for vacation, my wife and I were involved in an auto collision on I-75 in Cleveland, TN. We were directed to the Honda dealer to have our CRV checked out for safe driving by a state trooper. On our arrival, two of your employees, Mark Duncan and Will Oltz took over. They made sure we were safe and comfortable, offered us drinks and food, then checked over our car, which was driveable. You should be proud to have these caring employees to represent your dealership! Sincerely, Harry and Joan Tenfelde, Lexington, Kentucky More

Extra mile from Service Advisor, Mark Duncan On Oct 1, 2016 I was in my way to Florida from Sweetwater, TN with my sister on a much anticipated vacation. Though my problem was minor ( a gas cap r On Oct 1, 2016 I was in my way to Florida from Sweetwater, TN with my sister on a much anticipated vacation. Though my problem was minor ( a gas cap refusing to close), Mr Duncan took us right in, screwed the cap on, and sent us in our way with kind words and cold Diet Cokes. Thank you, Mark Duncan! More

When you go to #1, you get #1 service!! I don't have to dread going to the service department! I look forward to it. Especially when Shain Hamby and Mark Duncan are there. I went for an oil I don't have to dread going to the service department! I look forward to it. Especially when Shain Hamby and Mark Duncan are there. I went for an oil change and an upgrade; I was in and out in less than a hour. I was actually sad that I was ready so fast. While waiting for my car to be done I enjoyed sitting back and talking football with the sales team! What an amazing group of guys that want more than anything to see their customers happy! They don't just sell cars they build long lasting relationships! Shout out to my Honda man, Vlad, aka James Matthews! I will see you guys again soon! RTR! ??🐘🏈 Melissa Stewart More

SATISFIED CUSTOMER I was VERY SATISFIED with my service experience at The HONDA of CLEVELAND. I had my oil changed , tires rotated and had a problem solved from recall I was VERY SATISFIED with my service experience at The HONDA of CLEVELAND. I had my oil changed , tires rotated and had a problem solved from recall letter. The staff was very friendly, fast and efficient. I purchased my Honda Accord LX Coupe at the Honda of Cleveland and will continue to do business with this location. More