Honda of Cleveland - Service Center

Great service Great treatment, courteous, friendly. Good service. The facility was clean and nice. Bathroom well stocked and the refreshments were right on target Great treatment, courteous, friendly. Good service. The facility was clean and nice. Bathroom well stocked and the refreshments were right on target. Good Coffee and comfortable waiting area. More

Honda Accord Service Mark Duncan is my service advisor. Took my car for my 100,000 mile service today. Mark is so professional and caring. He even called to check on me th Mark Duncan is my service advisor. Took my car for my 100,000 mile service today. Mark is so professional and caring. He even called to check on me this morning as I was driving over from North Ga to make sure I didn't get caught up in the wildfires and traffic. He explained everything I needed checked and changed and reviewed everything before I left my car. He offered me a replacement car which I declined as I had a ride. Mark is great to deal with he calls and gives updates on the status of the repairs and lets me know if there is anything he found that needs attention. he is a pleasure to work with and I did not feel I was getting taken advantage of because I am a female. I tell all my friends that need service to give them a call. Thanks for caring for me and my car!!! More

Replacement of Airbags Under Recall My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and M My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and Mark Duncan were very professional and courteous in providing this service. Thanks Guys! More

Regular service My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can always answer any questions I have. More

Good place, great people I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I will continue to go there to get my car serviced. More

Recall service I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been touched. When I spoke with Roger Russell to get an estimated time for completion he immediately got defensive and called his manager. The manager was excellent and apologized for the delay and got a technician right on the job and I was out by 8:45 a.m. The disappointing part of this experience was the over reaction by Roger Russell to a simple question about how much longer the service appointment would take. I was not at all abrasive or in your face. I did not raise my voice with him and I didn't ask for the manager. His response to by question was to immediately jump to call his manager when this was not at all necessary. Customer service is 90% of Rogers job and if he can't handle a very measured question about the remaining length of a service appointment, I can only imagine how he would react to an "in your face" customer. More

Best and fastest service no much waiting time or delay need. Warm welcome always. Best and fastest service no much waiting time or delay need. Knowledgeable and helpful . Bought my car here in the summer of 201 Warm welcome always. Best and fastest service no much waiting time or delay need. Knowledgeable and helpful . Bought my car here in the summer of 2016. I have been taking my car back for regular service. I strongly recommended them as the best center I deal with. More

oil change Took my car up to Cleveland for an oil change before the UT game. Greg Lee met me at the desk and took care of me. He had a great personality. He m Took my car up to Cleveland for an oil change before the UT game. Greg Lee met me at the desk and took care of me. He had a great personality. He must love the two things I love most, UT football and cars. The rest of the staff had me out of the service center in no time at all. Thanks a million guys, and GO VOLS. More

typical oil changes I bought my car here in the summer of 2015. I have been taking my car back for oil changes and tire rotations. I have had more than usual because I us I bought my car here in the summer of 2015. I have been taking my car back for oil changes and tire rotations. I have had more than usual because I use my car in my work. The service department has always been very courteous and helpful in keeping my car on the road. Even though I sometimes give them a hard time, I trust that they are always treating me fairly. And the snacks aren't bad either! More

Great customer service Have been doing business with this dealership for over 20 years. What can I say they have always been professional with a standard of excellence. Have been doing business with this dealership for over 20 years. What can I say they have always been professional with a standard of excellence. More