Honda of Cleveland - Service Center

Air bag service! Brought my car in for recall on air bags. I'm complete satisfied with the service. Employees very friendly. Will be back in the future. Brought my car in for recall on air bags. I'm complete satisfied with the service. Employees very friendly. Will be back in the future. More

Friendly, great experience Honda Services works around my schedule and is very welcoming. Not to mention, they get my car fixed really quick. If I cannot stay, they work around Honda Services works around my schedule and is very welcoming. Not to mention, they get my car fixed really quick. If I cannot stay, they work around my schedule to either get my car available in time or provide a car. I have been getting my car serviced by them for 4 years now! More

Air bag recall The service department was friendly, knowledgeable and I was not pressured to do other recommended service. My service was completed allot sooner than The service department was friendly, knowledgeable and I was not pressured to do other recommended service. My service was completed allot sooner than I expected. More

Great Service Advisor Mark Duncan always gives great customer service and is very knowledgeable about what is going on with Honda everytime I walk in. He works very fast pa Mark Duncan always gives great customer service and is very knowledgeable about what is going on with Honda everytime I walk in. He works very fast paced that way he is doing as much as possible for the customers. I highly recommend him to anyone. More

Fast - Service !!! Always Friendly and fast. I live in Athens and have little time to waste sitting in Cleveland. Thanks again Mike - see you in 6 mon. Always Friendly and fast. I live in Athens and have little time to waste sitting in Cleveland. Thanks again Mike - see you in 6 mon. More

Excellent staff, excellent service Great job by the entire service staff! Friendly, helpful! I use Honda of Cleveland for my service, and because of their great service, my first stop w Great job by the entire service staff! Friendly, helpful! I use Honda of Cleveland for my service, and because of their great service, my first stop when ready to purchase another new vehicle will be with them. Great team! More

So happy to find a place to maintain my Honda Element First of all, I drove to the dealership from Mineral Bluff, GA to see how difficult it might be. It was an absolutely beautiful drive and I didn't get First of all, I drove to the dealership from Mineral Bluff, GA to see how difficult it might be. It was an absolutely beautiful drive and I didn't get lost. I arrived expecting to make an appointment for another day. They welcomed me and my Great Dane and said they could fit me in. Consulted me about my car and we had a seat. Lyba ( my Great Dane ) and I were very comfortable and Lyba was checked on often. It is such a nice feeling to know my car is in such good hands. My car is a 2006 Element and it has always had routine Honda service in FL. Now I know it will have the same great service in my new home in the mountains. More

On my fourth Honda and wouldn't switch. We have been happy with the cars and service at Honda of Cleveland for more than 25 years. Friendly people who also get the job done. Can't imagine go We have been happy with the cars and service at Honda of Cleveland for more than 25 years. Friendly people who also get the job done. Can't imagine going anywhere else. More

Disrespectful and Threateningly Aggressive Service Manager Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) bu Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) but we found him to be extremely rude and very aggressive. His customer service skills were sorely lacking and his behavior very disrespectful. The service to my car was not as expected and there appeared a second charge for the same alignment. When the exchange became heated, I left the service area and got into my car and this man actually followed me and tried to remove the keys. AS we came to pick up my vehicle together my husband was in the service area to pay the bill with our credit card. We then left to speak to the general manager, Mr. Corey Choate. He is to be complimented for listening attentively to our situation, calmed us down and agreed there should not be a second charge for the alignment and had the charge removed. It was a very distressing situation and I would never bring my car for service there again based on the response of this service manager. More

Definitely a 5 star service department I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement i I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement in telling me what needs to be done. More