Honda of Cleveland - Service Center

Oil change and tire rotation was handled very well. The service area was very friendly. The advisor, Roger Russell, was very good and explained everything. It was a good experience and everyone was ve The service area was very friendly. The advisor, Roger Russell, was very good and explained everything. It was a good experience and everyone was very friendly. Have taken my cars here for years with no problem. More

Great customer service. Roger Russell is my choice for service advisor. Always great personal professional service. Waiting area provides sodas, coffee and snacks for custo Roger Russell is my choice for service advisor. Always great personal professional service. Waiting area provides sodas, coffee and snacks for customers. Just great service. More

Couldn't have been better Everyone was nice and accommodating. Efficient in fixing problem with my van. Was able to get a quick appointment. That pretty much sums up the vi Everyone was nice and accommodating. Efficient in fixing problem with my van. Was able to get a quick appointment. That pretty much sums up the visit. More

Service attention Because I am very happy with service done to my car, and the way to answer all my question and solve the problem. Also all the attention when I got to Because I am very happy with service done to my car, and the way to answer all my question and solve the problem. Also all the attention when I got to the dealer. More

Regular Service on Honda Accord Reviewed the condition of my car, provided me a update on things that were due on maintenance, and recommendations on changing breaks. Didn't pressur Reviewed the condition of my car, provided me a update on things that were due on maintenance, and recommendations on changing breaks. Didn't pressure me into anything, allowed me to make a decision on doing extra work beyond the regular service. I appreciated the information and the way they worked with me. More

A service oasis on a long road trip We were headed to my niece's wedding in Athens Georgia over Easter weekend. As preparation for the drive, I took the car in to my trusted mechanic to We were headed to my niece's wedding in Athens Georgia over Easter weekend. As preparation for the drive, I took the car in to my trusted mechanic to ensure an uneventful trip. New struts, ball joint, 1.5 lbs. of Freon, and an oil change. All good for the trip with my wife and 3 of my 4 "kids" (20, 17, and 12). We mapped a route through Nashville since we had never been and arrived on Thursday to spend the day/night to see Broadway and Andrew Jackson's home. The A/C was spotty on Thursday not blowing cold air all of the time but on/off. I thought it might be the compressor or clutch… On Good Friday, we departed on the last leg of the trip to Athens Georgia. I had mapped a route through the southern part of the Appellation Mountains and arrive into Athens from the north. At 3:00, We headed north on I-75 around Chattanooga, then west on SR 64 at Cleveland to start up through the mountains and the car started making a squeaking noise. My wife and I decided what to do….and opted to get back to the interstate rather than have trouble in the mountains. We turned the car around and it started to groan and struggle, so much so that I thought it was the transmission. Not good. Still being outside Chattanooga, my wife looked the nearest Honda Dealer and as luck would have it, it was 2.6 miles ahead on SR 64 exit in Cleveland. God was on our side that day. We rolled into the dealer, Thule cargo box, a van full of people, and all the "stuff" that accompanies a 2000 mile road trip. THIS is when the service began. The red carpet had been rolled out…nobody knew it at that point, but the top notch service began. Roger Russell greeted us with a smile. I explained the purpose of our trip, the symptoms, and that we were trying to make it to the rehearsal dinner that night. He let us know that they were very busy, but he squeezed us in. They took it for a test drive with me, the problem came back and Chris was confident that it was not the transmission and would have to diagnose it. While they did that, they saw to it that we were comfortable, offered us snacks and drink. Seeming simple things, but Honda of Cleveland had become an absolute oasis…again, it was Good Friday :) It was the compressor and we were lucky that it had not seized up--that's how bad it was. They located a remanufactured part and while they could not get us on the road that night, they worked overtime to put enough of a dent in a 4-5 hour job. This meant an unplanned overnight stay. They pointed us to a new hotel just up the road and also made a few BBQ suggestions. They arranged for a loaner so we could get to the hotel, have dinner, and not be constrained by a shuttle or taxi overnight. At about 6:30, Roger called us to let us know that the car would be ready at 8:00a sharp on Saturday morning and we were back on the road, (via I-75) and made it to the wedding. The entire team was absolutely incredible and helped make what could have been a terrible crisis to a "non-event". We felt like celebrities as we met everyone at the dealer from the GM, the Service Manager, to the Cashier. Wil Oltz was also instrumental in getting the job done. It all worked out. I have been a Honda owner since 1990. Experiencing this type of service under terrible circumstances makes the "problem" seem irrelevant. They all took very good care if us….I just wished I lived there so I could take advantage of it more often. Honda Motors USA will also being hearing from me to convey my satisfaction. More

WORTH THE 75MILE DRIVE !! THIS PLACE ROCKS !!! GIVES NEW MEANING TO THE PHRASE "WE'VE GOT YOUR BACK" ROGER RUSSELL WAS OUTSTANDING,EXPLAINING IN DETAIL WHAT WAS WRONG,WHAT THEY THIS PLACE ROCKS !!! GIVES NEW MEANING TO THE PHRASE "WE'VE GOT YOUR BACK" ROGER RUSSELL WAS OUTSTANDING,EXPLAINING IN DETAIL WHAT WAS WRONG,WHAT THEY WILL DO,WHAT THEY DID AND WHAT THEY WILL DO IN THE FUTURE IF I NEED THEM. EVEN GAVE ME A SPORTY RED LOANER TO USE. THEY DIDN'T MAKE A DIME ON ME (WARRANTY WORK,THOUSAND DOLLAR PART) BUT STILL MADE ME FEEL LIKE A MOST VALUABLE CUSTOMER !!!EVERYONE WAS SO FRIENDLY AND UPBEAT EVEN THE VALET LADY WHO WISHED ME A JOYOUS DAY SEVERAL TIMES !!IF THERE IS A BETTER SERVICE DEPT;SHOW ME!!!! More

Warranty work They had a tough problem but they solved it. They did a great job finding and repairing the water leak on my Pilot. Roger kept me informed and up to d They had a tough problem but they solved it. They did a great job finding and repairing the water leak on my Pilot. Roger kept me informed and up to date. More

Recall repair and power steering fluid change The repair and fluid change took less time than expected. The service department gave my Pilot a good once over to make sure everything was working we The repair and fluid change took less time than expected. The service department gave my Pilot a good once over to make sure everything was working well. No further repairs needed. More

OIL & TIRE CHANGE I received a notice that MY first oil change and tire rotation was GRATIS< HONDA. I was greeted PLEASANTLY and the service was conducted as stated. Th I received a notice that MY first oil change and tire rotation was GRATIS< HONDA. I was greeted PLEASANTLY and the service was conducted as stated. The wait was NOT long, and the waiting area was very comfy. ALL individuals, I met, were very friendly and helpful. This is MY fourth Honda from your firm. I have always received excellent help and service for a number of years. You will see me again, should I need help AND at my next service schedule period. Herb Harper More