Honda of Cleveland - Service Center

Very Friendly It is always a pleasant experience and trust the work done on my vehicle.It took a lot less time than I expected,very pleased It is always a pleasant experience and trust the work done on my vehicle.It took a lot less time than I expected,very pleased More

Very friendly staff Very happy with staff at Cleveland Honda. Always friendly and takes time to explain things and finds answers to all questions. Would recommend deale Very happy with staff at Cleveland Honda. Always friendly and takes time to explain things and finds answers to all questions. Would recommend dealership to others. More

Could not ask for a better experience!! The people at Honda of Cleveland were above and beyond with their service. Roger Russell was one of the most helpful, kind, and knowledgeable customer The people at Honda of Cleveland were above and beyond with their service. Roger Russell was one of the most helpful, kind, and knowledgeable customer service representatives I've ever dealt with. He was more like a big brother and I never worried about being treated unfairly. Because of the superior service I have received at this dealership, I can honestly say I will be a customer for life. I never thought I'd have repairs done other than a local "mom and pop" shop back home, but now I'm convinced that this is the place I will continue to go. I had always wanted to own a Honda, and now that I do, I truly expect to stay in that Model from here on out. You will not be disappointed working with the staff at Honda of Cleveland, and if you get a chance, ask for Roger! More

Wonderful service department!!! Took my Honda in for recall of battery sensor, was told it would take 45 minutes. It only took 15 minutes!!! I am always impressed with this service d Took my Honda in for recall of battery sensor, was told it would take 45 minutes. It only took 15 minutes!!! I am always impressed with this service department!!! More

Mark Duncan Mark is always a professional, genuinely concerned when i come in. I respect his opinion. He talks to me not at me ! The biggest reason I come back fo Mark is always a professional, genuinely concerned when i come in. I respect his opinion. He talks to me not at me ! The biggest reason I come back for oil changes is that Mark will take care of me and my Honda Accord. His demeanor is always positive and truly willing to help me. A smiling face and a hand shake. Bob Caruso More

integrity I was very impressed with my service center advisor, Mark Duncan. While I was there, and elderly couple came in and the lady was in a wheel chair. Mar I was very impressed with my service center advisor, Mark Duncan. While I was there, and elderly couple came in and the lady was in a wheel chair. Mark quietly pushed them through the repair process and had them ready in about 15 minutes. They were very busy and the wait time would have been at least an hour. Mark obviously takes great pride in serving his community while handling a high pressure job. I had an issue with my bill and talked with the supervisor, Matt Woodlief. I seen very clearly that Matt is very honest and operates with integrity. I'm a firm believer the integrity of any organization starts at the top and trickles down. The Bill was reasonable and I do highly recommend Honda of Cleveland. I had originally went to a smaller shop in Cleveland and was mis-diagnosed as having a blown head gasket. Thanks to Honda of Cleveland and their service department, I was saved a lot of money and headache. From now on, Honda of Cleveland is where I will take my vehicles for diagnosis and repair. Thank you Matt and Mark. More

Good service Informative& friendly people good waiting area continually told me the status of my service Mark advises and I made the decision to do or not Informative& friendly people good waiting area continually told me the status of my service Mark advises and I made the decision to do or not More

It was great I was greeted as soon as I walked in, and helped. It was hassle free for me, and the service was quick. Mark was awesome. I was greeted as soon as I walked in, and helped. It was hassle free for me, and the service was quick. Mark was awesome. More

Friendly and Extremely Fast I was dreading how much time it would take away from my schedule to get my oil changed and tires rotated at the dealership. The service was so fast th I was dreading how much time it would take away from my schedule to get my oil changed and tires rotated at the dealership. The service was so fast that I didn't get to finish looking at one magazine. The staff was friendly and very easy to work with. Thank you! More

Great service. Service was great. Upon arrival no waiting. During oil change and inspection other issues were found. Roger did a great job explaining them. Those w Service was great. Upon arrival no waiting. During oil change and inspection other issues were found. Roger did a great job explaining them. Those were also done in a timely manner. Bought my 2nd Honda from this dealership because of the Service Department. More