Honda of Cleveland - Service Center

My Van Loved the outdoor area for waiting and enjoyed being informed on the service of my van. Greg was super nice and accommodating. Will definitely return Loved the outdoor area for waiting and enjoyed being informed on the service of my van. Greg was super nice and accommodating. Will definitely return for service when my van needs it! More

great and on time The service was great and they appreciate your business, very kind and friendly. I purchased my car from Honda of Cleveland. I feel they are honest wi The service was great and they appreciate your business, very kind and friendly. I purchased my car from Honda of Cleveland. I feel they are honest with what needs to be done. More

Service review Mark is the best person to deal with in the service dept! Honda of Cleveland is the best and only place I will use to get my service Mark is the best person to deal with in the service dept! Honda of Cleveland is the best and only place I will use to get my service More

1st Service on My 2018 C-RV As always, the service department takes great care of me and my car. Mark and Will do a fantastic job and always keep me posted on my service progress As always, the service department takes great care of me and my car. Mark and Will do a fantastic job and always keep me posted on my service progress. Just turned over 5000 in the new car, so this was my first check-up! More

The saving of a family vacation So here's our story - my family and I live in central Florida and drive a Honda Odyssey which we love and take care of. A month before our vacation, So here's our story - my family and I live in central Florida and drive a Honda Odyssey which we love and take care of. A month before our vacation, we had our alternator replaced. Well, two hours before we reached our destination in Tennessee, our van started jerking really bad. We pulled into the closest vehicle dealership we could find and they pointed us to Honda of Cleveland. It was fifteen minutes before closing. Salesman JD took us to the service department. At this point, I'm in tears. 22 weeks pregnant, two small kids, a husband with a hurt foot on crutches, and a van that's not working two hours from our first ever legit family vacation. The service department was so helpful- they took our van to get it fixed and loaned us a 2017 Ridgeline to use for our vacation week. They fixed our van, helped us load everything between the vehicles, gave us snacks, just went the extra mile in every way to fix our van and give us the best vacation ever. They were nicest people in Tennessee! More

Waiting Room Incident involving an employee’s person Roku? Roger has always been friendly and accommodating. Everyone at the service department was very nice, especially the vegetarian lady ( we didn’t catch Roger has always been friendly and accommodating. Everyone at the service department was very nice, especially the vegetarian lady ( we didn’t catch her name, but she always get my car ready for service). There was a guy sitting by the door in a baseball hat,( didn’t catch his name either), he was the one who signed me in. We were offered to sit in the waiting room, and there were a couple of people already in there. The tv was on, showing a reality show. One of the customers, (male) decided to check the available channels and happen to get in SLING, and picked a different tv show. A few minutes into it, he was called to check out. Lady customer continued watching, my husband left room and got us coffee, I continued reading my book, and show on tv suddenly stopped. Lady was wondering what happened. Then the guy in the hat ( the one who checked me in) came in the room, says:” somebody’s costing me money in here today!” obviously upset,quickly unplugged Roku and took it with him, leaving TV with “no signal” . Lady customer and I thought that was very rude of him. Even if I wasn’t watching, the other lady customer was, and it was obviously not her fault if the TV was on and another customer made it to SLING. Customers just assumed that it was Honda Property, and it was there for entertainment, while we wait for our vehicles to be serviced. The lady even looked for the remote, hopping she could watch a regular show, but the guy also took the remote with him. Sorry, if it cost him money, but we all believed that if it was his property, he should have expected that customers will use it since he placed it in the waiting room. Anyway, like I mentioned earlier, I was contented reading my book ( we don’t have cable at home and we don’t care a bit about not being able to watch TV) but other customers don’t feel that way, and I agree that this guy at the service department was very rude, leaving nothing nor offering nothing in exchange after he took his Roku out of the waiting room. Please give him more training when it comes to customer service, and may I suggest that since you are under construction, please also consider getting cable for the customers in waiting. Thanks! More

Excellent service I had scheduled service appt for end of week. I got off work early & stopped in on way home a couple days early. They were able to accommodate my sc I had scheduled service appt for end of week. I got off work early & stopped in on way home a couple days early. They were able to accommodate my schedule with fast professional service. More

Awesome service I’ve always felt weird about going to a dealership, just the reputations I guess. But I would without a doubt go back to Honda or Cleveland. I had a r I’ve always felt weird about going to a dealership, just the reputations I guess. But I would without a doubt go back to Honda or Cleveland. I had a repair on an older 2009 model and every single person was happy, smiling, ready to help. The service department is outstanding, and even walked me to the door with an umbrella when it was raining. The service alone would make me go back and buy a new car from them More

Service Excellent service. Though dealership and service being revitalized..made do in great way. Very pleased with Will, his help, kindness, and professional Excellent service. Though dealership and service being revitalized..made do in great way. Very pleased with Will, his help, kindness, and professionalism. Did not wait long and love the coffee machine. Many thanks. .made trip great. More

Didn't schedule ahead Even though they worked me in, still were finished in a good time. Every one was courteous and friendly. Even though they're under construction, it di Even though they worked me in, still were finished in a good time. Every one was courteous and friendly. Even though they're under construction, it didn't affect their customer service. Greg in the service department was outstanding. He offered me additional services and gave me a quote on new tires. Tires that I will be purchasing next week?? More