Honda of Cleveland

Prompt service Our car was serviced in a more than reasonable amount of ttime....Mark Duncan was very professional and courteous ...positive experience....have recom Our car was serviced in a more than reasonable amount of ttime....Mark Duncan was very professional and courteous ...positive experience....have recommended others to this dealership🙂 More

Top Notch Service I leased a new HRV on 9/2017. I went in for my first regular service maintenance on 1/16/18. My service advisor was Greg Lee. When I arrived Greg gree I leased a new HRV on 9/2017. I went in for my first regular service maintenance on 1/16/18. My service advisor was Greg Lee. When I arrived Greg greeted me and immediately got me checked in for the service. Greg has helped me before with another issue, just after the purchase of the vehicle last year and his customer service is top notch. He is very courteous, professional, genuine and easy to talk to. Greg is an asset to the service department of Honda of Cleveland. His customer service will keep me coming back. Thanks Greg More

Oil change Very fast made me feel at home and was treated special the moment I walked in. Great snacks available while you wait and a wonderful atmosphere to rel Very fast made me feel at home and was treated special the moment I walked in. Great snacks available while you wait and a wonderful atmosphere to relax More

Pure gold Best of the best! Jerry took the best care of me & I was highly taken care of!!! I couldn’t put into words. Thank you!! Best of the best! Jerry took the best care of me & I was highly taken care of!!! I couldn’t put into words. Thank you!! More

A Great Experience Buying From James Matthews James did exactly what he said he would. He found the exact car I was looking for, kept in touch with me thru the whole buying experience and continue James did exactly what he said he would. He found the exact car I was looking for, kept in touch with me thru the whole buying experience and continued to make sure I was completely satisfied after the sale. James was never pushy or high pressure like the other Honda dealership. Not only was James professional and thorough, he listened to us, addressed any concerns and answered all our questions. You can bet when I’m ready to purchase my next Honda I’ll be driving by the other dealership to buy from James again. More

routine interval service The planned and mileage-appropriate service was explained and performed in a timely fashion. The personnel involved were informative and friendly. I The planned and mileage-appropriate service was explained and performed in a timely fashion. The personnel involved were informative and friendly. I was satisfied with the facility and the visit. More

Incredible experience My husband and I went to another Honda dealership and the salesman there was very pushy and demanded to know every single bill we had as well as our m My husband and I went to another Honda dealership and the salesman there was very pushy and demanded to know every single bill we had as well as our monthly income. He said that $29 more per month would not break our budget. We responded that it was not his budget we were breaking it would be ours and we weren’t okay with it. He then stated that since he spent two hours with us that he should’ve earned our business. He was extremely unprofessional and made us very uncomfortable. We couldn’t wait to get out of that dealership! We headed straight to Honda of Cleveland and met with J.D. We ran him back and forth. He was everything we could have asked for. We arrived there around 4pm, spent two hours until they closed, and went back two days later. We ended up looking at 7 cars and finally found the perfect one for our family. J.D. was very patient and made sure we got exactly what we wanted; nothing less. In the future, we will definitely go back and see J.D. for help! More

Service We had an appointment for recall service on our 2014 Accord. Greg had everything lined up ready to go, and within 30 minutes our vehicle was ready t We had an appointment for recall service on our 2014 Accord. Greg had everything lined up ready to go, and within 30 minutes our vehicle was ready to go. Thanks! More

Dead Battery My battery went dead in my 2014 Ridgeline. I got it jump started. I called Honda it was getting near closing time but I talked to Roger Russell who to My battery went dead in my 2014 Ridgeline. I got it jump started. I called Honda it was getting near closing time but I talked to Roger Russell who told me to come right over and they would take a look it. I decided to get a new battery. The process was very smooth and efficient, as usually. More

Very efficient Greg did a great job helping me with the oil change and tire rotation as well as buying tires. He explained the price match and also installation cost Greg did a great job helping me with the oil change and tire rotation as well as buying tires. He explained the price match and also installation costs. More