Honda of Cleveland

Great service . Greg handled my service issue from start to finish and arranged for a rental car and kept me updated on the status of the repair. I appreciated the e Greg handled my service issue from start to finish and arranged for a rental car and kept me updated on the status of the repair. I appreciated the ease in working with the service dept. More

JD excellent customer advocate JD was honest friendly and trustworthy he explains the pros and cons of the vehicle and let's you decide.He is not a high pressure salesman by any mea JD was honest friendly and trustworthy he explains the pros and cons of the vehicle and let's you decide.He is not a high pressure salesman by any means. His goal is to match the customer with a vehicle that meets the customer needs and wants not his. I live in a remote area of the Carolinas JD delivered my car saving me time and money it was more than a four hour drive it JD I'm sure did not get home until midnight now that's customer service before you buy a car I would suggest a visit to JD More

Good service, Construction a hinderance Still had very good service, but the present construction watered down the visit. I know it's part of growing, but it prevented me from looking at ne Still had very good service, but the present construction watered down the visit. I know it's part of growing, but it prevented me from looking at new cars. More

Radio problems Having problems with radio working and took it to the service center. They worked on it 2 different occasions and decided best to order new radio. Ro Having problems with radio working and took it to the service center. They worked on it 2 different occasions and decided best to order new radio. Roger was very helpful and informative keeping us posted on what had been done to try and fix it. More

Excellent experience Don was great as was the sales manager and finance. I will shop here again when I need a new or used car. Very competitive pricing. Don was great as was the sales manager and finance. I will shop here again when I need a new or used car. Very competitive pricing. More

Oil Change Quick and professional service, even in the midst of crazy construction. Always pleased with my service trips. I even bring my non Honda cars here for Quick and professional service, even in the midst of crazy construction. Always pleased with my service trips. I even bring my non Honda cars here for service. More

High Sales Mentality - but willing to negotiate I went to the dealership to check out the Honda Graduate Program along with some CPO cars they had available. Already doing my research, I knew what e I went to the dealership to check out the Honda Graduate Program along with some CPO cars they had available. Already doing my research, I knew what exactly what I was looking for and wasted no time. Don greeted me and offered to help me after I asked for Heath, their sales manager. We took a 2016 Honda Civic (my eventual car) for a spin and I instantly fell in love. I started asking financing questions amongst other things when he got a call from his coworker saying his customers were asking for him again. This is the only part of the process I was slightly uneasy with. Because he had double dipped customers, he had to bounce back between me and the other customers and they were looking at a more expensive vehicle so he naturally prioritized them. Me being a college student, he probably assumed I didn't have the best credit. But after they left, he tended back to me and gave me a payout price on my old car with payments for the Civic. We negotiated for about an hour and they were able to take it down in my price range, with an awesome rate at 2.9%. their finance manager was easy to work with after the process and they got me out of there pretty quickly. Overall I am fairly satisfied with the experience considering I did not go there wanting to buy that day, but Don made it happen! More

Very good experience Started process with internet sales (Jaime) and worked in person with Jerry Anderson. They were all personable, honest and professional. Jerry made m Started process with internet sales (Jaime) and worked in person with Jerry Anderson. They were all personable, honest and professional. Jerry made my car purchase very easy. More

Regular service Exceeded expectations even with the remodeling going on the waiting areas were comfortable, clean and convenient. Not a long wait as you’d expect. Ma Exceeded expectations even with the remodeling going on the waiting areas were comfortable, clean and convenient. Not a long wait as you’d expect. Mark and Will always go above and beyond to make this experience worth the drive from Dalton. More

Letting you know When I paid for service I presented a coupon and the Rep looked upset and he took my invoice with all my personal info and threw in trash, he redid in When I paid for service I presented a coupon and the Rep looked upset and he took my invoice with all my personal info and threw in trash, he redid invoice but really did not act professionally and his dip was on the table for anyone to see. More