Honda of Cleveland | Page 6

They were professional, very consistent, and kind. They were not over bearing, and took the time to understand what I needed and wanted. The sale woman also calls me as promised! They were not over bearing, and took the time to understand what I needed and wanted. The sale woman also calls me as promised! More

Below is an email exchange between myself and the Honda of Cleveland GM. The bait and switch tactic is still used after all these years. I look forward to the car market returning to consumer based. I i of Cleveland GM. The bait and switch tactic is still used after all these years. I look forward to the car market returning to consumer based. I inquired about an Odyssey a few weeks ago. I was contacted by a member of your staff. Your dealership did not have the color combo my wife wanted. Jessica Brooks contacted me on June 30 and stated that the color combo was now available at your dealership. She asked if I was available to come see it during the weekend. I advised that I was not, but can come by on Monday. Jessica called me Monday July 3 morning and asked if I was still planning on coming by. I told I was and I would be there around noon. My wife and I arrived and were told by a salesperson that the van was sold during the weekend. I asked why Jessica made the appointment if the van was no longer available. The salesperson was polite and professional and apologized. He stated he did not know why we were not informed the van had sold. I sent Jessica a text informing her that we came to Cleveland bypassing the much closer Economy Honda due to Economy's poor reputation. She text back stating she had no idea the van had sold during the weekend. I informed her about coming from further away due Economy's poor reputation and Jessica responded with "I wouldn't have had you come out if I did know. It may be that things happen for a reason. On a lighter note , would you like to teach me how to drive". I never complain , but the level of unprofessionalism is appalling. My wife and I were planning on buying that Odyssey today. We will not buy anything from your dealer due to this interaction. I will also be making a review. If you have any questions I would be happy to speak with you. The GM's response I apologize for the misunderstanding, we lost all power Saturday in the storm, and it did come back on until Sunday afternoon, the vehicle was sold on Saturday but didn’t get taken out of the inventory before the power went out, Jessica was unaware because it still showed in the inventory this morning. I have several Odyssey’s that are scheduled to be built this month that I can possibly trade for the color combination that you are wanting. Please feel free to call me if you want to discuss. 423 478 5301 Thank you, Chris More

Very pleasant experience at this dealership. John, our salesman was very knowledgeable, patient with us and helped tremendously. Ethan in financing was also a pleasure to work with. Would recomm John, our salesman was very knowledgeable, patient with us and helped tremendously. Ethan in financing was also a pleasure to work with. Would recommend Honda of Cleveland. More

James was awesome! Such a great salesman! Definitely would recommend and will definitely be back! Very painless experience and great experience! Such a great salesman! Definitely would recommend and will definitely be back! Very painless experience and great experience! More

Great place to vehicle shop! Zack Ramsey and Rodney Bethune are great to work with! Zack Ramsey and Rodney Bethune are great to work with! More

Honda of Cleveland took care of my wife and I the moment we walked in the door. It was a clean and well kept dealership with friendly staff! All around a great experience but really wanted to call out our s we walked in the door. It was a clean and well kept dealership with friendly staff! All around a great experience but really wanted to call out our salesman James for making sure our needs were met and coming in at our price point that we told him up front about. Thank you Honda of Cleveland and James! More

Dakota is an amazing young man. He made me a great deal on a beautiful car. He handled everything quickly and worked the best deal for me. I will be back to see him when I am in the He made me a great deal on a beautiful car. He handled everything quickly and worked the best deal for me. I will be back to see him when I am in the market for another vehicle. More

From start to finish we had nothing but friendly, helpful, professionalism from Honda of Cleveland. helpful, professionalism from Honda of Cleveland. More