Honda of Cleveland

72 extra miles was put on my vehicle! Let me just state, I usually don't do reviews but I feel this needs to be addressed. I went in to have my car initially checked out for a sound I was Let me just state, I usually don't do reviews but I feel this needs to be addressed. I went in to have my car initially checked out for a sound I was hearing when it started, also when backing up. I must add I just purchased this vehicle and just wanted to see if everything in the car fax checked out. I was told when I called that an inspection would be $99.88. No a problem. So when I took my car there the gentleman came back to me with a paper stating everything my car was needing done. The car fax showed some work already done but the gentleman claimed it wasn't. The paper with all that needed to be fixed totaled out to a hefty $1417.35. Let me add I felt uneasy when he brought the paper but, not the prices of everything needed to be done. He just filled everything in as he went down the paper telling me he's worked there for awhile and knows it all by heart. I've NEVER done anything such as this before and more than likely will never again. If I have to I'll go to another mechanic that has the process laid out. On to the issue of the miles, lucky my dad taught me to take a picture of my miles whenever I drop my car off anywhere, so I did and they kept my car overnight and loaned me a company car. So when I dropped my vehicle of it was 102,342 miles exact but, when I picked it up it was 102,414 miles which when I questioned the gentleman, he stated only 5 miles was driven. I showed him where I had taken the picture before leaving the lot, he then corrected the miles on the paper but, not compensate me for it. Let me also add I just filled my tank up and logged my information in my car fax app. So I knew I had more than proof of what took place. Also, the gentleman stated when he had to correct the miles he said his technician must have put the numbers in wrong which they've listed as 102,143 miles. Given I've paid out what I felt was a hefty amount this little mishap should not have been, and I should've been compensated for it. Now as far as how the vehicle runs after they've done the work, I'll have to go back when I'm able to let them know the alignment that car fax listed as done, but they said it wasn't done correctly is still doing what it was doing before. This car has no reports of wrecks or accidents, it is a very nice well kept up vehicle, I'm the 2nd owner. Also, the car now shakes randomly at times then stops. I could list everything they done on it but it would be too much however I can tell you it's a 2007 Honda Civic EX Coupe, so that should give you an idea. The Carfax also stated balanced tires and rotation done along with oil change and emissions passed. So was I overcharged for work that really didn't need to be done? After reading this you tell me. I've also reached out to the emails that were sent to me, after all was done. I expressed my feelings as I did here and have not to date had anyone over the initial tech contract me. In closing, I was very hesitant being a woman going into a dealership like this, which I also called the gentlemen back several times to express that. I also asked if he's put on the paperwork the warranty I have of the work they've done. So he typed 12/12 on all parts and labor. My son had an appointment to go to have his car checked out, sadly I sent him somewhere else. More

PILOT PURCHASE MY FIRST TIME EVER TO PURCHASE AND/OR DRIVE A HONDA., ALL WERE FRIENDLY AND HELPFUL. I HAD A PLEASANT EXPERIENCE WORKING WITH ANDRE, MIKE AND HEATH. MY FIRST TIME EVER TO PURCHASE AND/OR DRIVE A HONDA., ALL WERE FRIENDLY AND HELPFUL. I HAD A PLEASANT EXPERIENCE WORKING WITH ANDRE, MIKE AND HEATH. HAD FUN TALKING WITH THE GUYS. More

Fair price and great customer service. They gave us a fair price on the used car we bought. Everyone was friendly and courteous. Great customer service. We will return in the future. They gave us a fair price on the used car we bought. Everyone was friendly and courteous. Great customer service. We will return in the future. More

Great Customer Service!! This is my second Honda that I have purchased from Honda of Cleveland and my families 4th!!! We have always worked with Andre Dolberry as our salesman This is my second Honda that I have purchased from Honda of Cleveland and my families 4th!!! We have always worked with Andre Dolberry as our salesman and they do not come much better than him!!! Andre takes his time and listens to your needs and then goes to work for you to get them. If you are looking for your next vehicle then look no further than Honda of Cleveland and make sure to ask for Andre!! More

100% Satisfied Michael Ray was incredibly helpful and he gave us space to discuss and decide. No pressure no hassles! Thank you Honda of Cleveland!!! Definitely reco Michael Ray was incredibly helpful and he gave us space to discuss and decide. No pressure no hassles! Thank you Honda of Cleveland!!! Definitely recommending you to our friends and neighbors! More

new CRV Great service even after the sale. Things were patiently explained to me. I would use their service again. Michael Ray was a great salesman he was h Great service even after the sale. Things were patiently explained to me. I would use their service again. Michael Ray was a great salesman he was helpful without being pushy The dealership was clean and neat. Refreshments were offered More

Peace of mind Pleasant. No Pressure. Took their time to help me find the best deal in an upside down situation. Introduced me to mechanics I would see in my future Pleasant. No Pressure. Took their time to help me find the best deal in an upside down situation. Introduced me to mechanics I would see in my future trips. I came in stressed and left smiling. More

Great buying experience!! They made it a great buying experience all the staff were friendly. They didn’t try to sell me a different kind of vehicle than I was looking to buy. They made it a great buying experience all the staff were friendly. They didn’t try to sell me a different kind of vehicle than I was looking to buy. More

Great experience! We came in looking to test drive a new car and because of the willingness of the salesman (Andre Dolberry)to help us get what we wanted for the price We came in looking to test drive a new car and because of the willingness of the salesman (Andre Dolberry)to help us get what we wanted for the price we could afford, we drove home a new car! Everyone was super friendly and willing to work with us. Highly recommend! More

Buying our new Honda Accord Thank you Michael Ray for making our new car purchase a great experience! We weren’t sure of exactly what style Accord we wanted. You answered all of Thank you Michael Ray for making our new car purchase a great experience! We weren’t sure of exactly what style Accord we wanted. You answered all of our questions and we found the perfect Honda Accord for our family. We will definitely refer all of our family and friends to you for their new car purchase. More