Honda of Cleveland

Outstanding service with NO pressure. David & Outstanding service with NO pressure. David & Rodney went the extra mile to make sure I was completely satisfied. THANK YOU to everyone who helped t Outstanding service with NO pressure. David & Rodney went the extra mile to make sure I was completely satisfied. THANK YOU to everyone who helped to make this experience wonderful! More

In 2006, I bought my Honda Pilot from this dealership. In 2006, I bought my Honda Pilot from this dealership. Over the last 6 years, I have had all my service work done there as needed. The service I ge In 2006, I bought my Honda Pilot from this dealership. Over the last 6 years, I have had all my service work done there as needed. The service I get at this dealership is nothing short of fantastic! Over the years, I have dealt with Matt Kress in the service department. As a single lady on a tight budget Matt has always given me good advice about the services needed on my Pilot. He has never, not one time tried to have me do any additional work on the car other than just what is needed at the time. When I reached the 80,000 mile mark, I needed several things replaced on my car which was going to be quite expensive. Matt told me the 3 major issues that needed to addressed and what order I should have the work done! That way, I could address each item one at a time as I could afford it. Once, I was on a weekend trip to Atlanta and about half way there, my check engine light came on. So instead of freaking out, I called Matt and he asked me a series of questions about what was going on and advised me that I could continue on my trip and bring the Pilot in after I got back to town. It turned out to be something that was easily fixed. My Pilot now has over 120,000 miles. Last weekend I was headed out of town on a trip and stopped at a gas station to fill up in Harrison near my home. I got back in the car and turned the key and nothing happened. Freaked out a little and called Matt, as usual. He said he would send someone from the dealership over to check out my car ( remember, the dealership is in Cleveland). Well, that someone was none other than the Service Manager, David Winters. David jumped my car off and followed me back to the dealership. The 2 kind gentlemen had my car fixed within 30 minutes and I was back on the road out of town. I tell everybody I know about the fantastic service I get at Honda of Cleveland. So high 5 to Matt for all of his patience in answering all my questions and for being a great service advisor. And many thanks to David for coming to my rescue the other day! More

Great Dealership. Purchased all 3 of the Hondas I have had from them! Service department was well trained and the cost of service was very resonable. Best dealership and sales people I have ever delt wi had from them! Service department was well trained and the cost of service was very resonable. Best dealership and sales people I have ever delt with! More

We have bought 3 cars from Honda of Cleveland, 2 new ones and 1 used. We have been using Honda of Cleveland for almost 10 years for all our service needs. We have been pleased on each occasion. David Hickman and 1 used. We have been using Honda of Cleveland for almost 10 years for all our service needs. We have been pleased on each occasion. David Hickman, the general manager, takes our vehicles to the dealership for service, leaving us with a loaner car. Not only is this a great convenience to us, it gives us opportunity to try out other Honda models. David Hickman has always been so courteous and helpful with all of our car needs. As a result of our experience with Honda of Cleveland and with Mr. Hickman especially, our grown children (4) have all bought either new or used vehicles from there. We would highly recommend Honda of Cleveland. Everyone from David Hickman to floor salesmen to mechanics have very professional and helpful. More

David Hickman and the crew at Honda of Cleveland have always treated us right. We bought my wife's Honda Accord there and from the first time we walked into the dealership we were treated great. It's the always treated us right. We bought my wife's Honda Accord there and from the first time we walked into the dealership we were treated great. It's the only place I would buy a car. More

I've been doing business with Honda of Cleveland for over 20 years and recently drove 160 miles from my home in Brentwood Tennessee to take delivery of my wife's new 2012 CRV. This dealership has a long his 20 years and recently drove 160 miles from my home in Brentwood Tennessee to take delivery of my wife's new 2012 CRV. This dealership has a long history of receiving Top Service Ratings from Honda and one visit you will walk out understanding why. You get greeted courteously at the door where you feel welcome from the first moment you enter the dealership. You don't go through alot of drama with pricing, etc. and the overall buying experience is amazing. Honda of Cleveland is just one of many dealerships operated by a family who has a rich heritage in running new automotive dealerships. Customer service is of the highest regard and the staff knows that you have a choice in who you choose to buy from and appreciate that you choose to do business with them. 5 stars for sure! Marshall Martin More

Honda of Cleveland has always provided us with an outstanding experience. We bought our first new car there 8 years ago. They made the entire process so easy; no pressure tactics were used. We have s outstanding experience. We bought our first new car there 8 years ago. They made the entire process so easy; no pressure tactics were used. We have since returned to Honda of Cleveland several times for the maintenance of our vehicle. The service technicians who work on our vehicle are always very knowledgable and easy to talk to. We never feel pressured into making repairs that we really don't want or need. Not only that, but our vehicle always comes back to us in pristine condition - washed and vacuumed thoroughly! They know how to take care of their customers! The next time we are in the market for a new or used vehicle, Honda of Cleveland will definitely be our first stop! More

My daughter was driving a 2002 VW Jetta that was costing me thousands of dollars to keep running. She was attending college 400 mi away and I was concerned about keeping her on the road and keeping her safe me thousands of dollars to keep running. She was attending college 400 mi away and I was concerned about keeping her on the road and keeping her safe. Unfortunately we had not owned the car long and we were a bit upside down on the loan. We live in NW Georgia but had heard from a family member that it was worth the drive to Honda of Cleveland, TN. We are so glad that we did! We were greeted as soon as we got out of our car by Terry. (sorry can't remember his last name)Terry wasn't like most car salesmen, he was very professional and wasn't pushy at all. We told him we were looking for a Civic and the options we were looking for. He gave us several options, tossed us the keys for the test drive. My daughter made her choice and we were off to the office to make the deal. I knew going in that we were going to have a bit of a problem with financing due to the amount we owed on the Jetta. Even though we had great credit owing more than our trade in was worth was going to make it an ordeal. Enter David Hickman...he and his finance department worked relentelessly to help get us a loan at the price our daughter could comfortably afford...long story short...she is driving her new Honda Civic that she absolutely LOVES and I love not having to worry about her breaking down on the side of I-75 in downtown Atlanta!!! We were so impressed with our experience, I went back to buy my younger daughter a used vehicle from them. Two cars and we couldn't be happier!!! We can't thank those involved enough! Thank you Honda of Cleveland!!! More

The staff at Honda of Cleveland is very friendly and they know their product. I found the buying experience to be pressure-free and I would recommend Honda of Cleveland to ANYONE looking for a new or used H know their product. I found the buying experience to be pressure-free and I would recommend Honda of Cleveland to ANYONE looking for a new or used Honda right now!! KCiprian More

My husband and I had a unique situation. We were wanting to trade in our vehicle that had hail damage and because the damage was 5100 our insurance wouldn't make a check out to us. they could only make it o to trade in our vehicle that had hail damage and because the damage was 5100 our insurance wouldn't make a check out to us. they could only make it out to the leinholder or a body shop. We found a car we really liked and it looked like we weren't going to be able to get it. After a lot of work on their end all of the people we spoke with at this dealership found a way to make it happen! My husband really enjoyed talking to Brandon. He definitely had a lot of knowledge about Honda's and he was so friendly and personable. Would definitely recommend him if your shopping for a vehicle. He was awesome! I spoke a lot with Sharon on the phone because thats where I first saw the car. She was so friendly and after a lot of work on her end we were able to find a price that met our budget! Mike the used car manager was great! very friendly and he was the one that found the solution to our problem! Very nice man to work with! Bob the finance guy we spoke with was very patient with us. Even though the first night we were there late and then the next day had a screaming toddler. I appreciate all their hard work to make this happen for us. I would definitely recommend them! More