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Honda of Cleveland
Cleveland, TN
1,561 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,561 reviews
July 26, 2013
I was fortunate enough to be with my fiancé while she was buying her brand-new 2012 Civic EX-L with Navigation, going with Honda of Cleveland was excellent! The entire staff knew their knowledge abou she was buying her brand-new 2012 Civic EX-L with Navigation, going with Honda of Cleveland was excellent! The entire staff knew their knowledge about their products. Every single question of ours was answered to the best of their ability. Their financial advisors explained every detail on the paperwork without flaw. The financing was really easy. I actually look forward to going to get the oil changed and the tires rotated. Thank you, Honda of Cleveland, you ALWAYS have our business. More
by DakotaBowman
Employees Worked With
Robert Lawson
April 08, 2013
I did go in and visit Cleveland Honda location on saturday afternoon. I called Sharon at 4PM and David the manager said she had already left for the day. I told David I spoke to you and you left my i saturday afternoon. I called Sharon at 4PM and David the manager said she had already left for the day. I told David I spoke to you and you left my info with Sharon, he asked me for my name and he said he found my info to go ahead and come in. One of your sales guys meet us in the parking lot and told us where to park the vehicles for inspection. After the inspection the sales guy showed me written on a scrap piece of paper the offer, $16K for the CRV then $7k for the GMC van. I told him I what I was offered at Economy Honda on friday which was $16k for the CRV and $9k for the GMC. Then he spoke to David and came back and Matched Economy's offer. David said to me he was happy to match Economy's offer to get our business. We agreed to the purchase and were sent to your finance guy Steve. We completed all of the finance paper work then Steve showed me the Invoice which reflected a purchase price over $41K. He called the sales guy Rick into his office and I explained to him that the price you quoted me was $36840.00 and that David said he found my info so I thought the price should be in there. The sales guy never spoke to me about the sales price when the were offering on the trades so I was thinking they knew the price that you and I spoke about on Friday Morning. I told them what Economys price was which I showed them on the internet from my phone. Steve and the sales guy left the office then made some phone calls. It then became somewhat chaotic. I was told you never left them any price info, then I was told they could sell the car for the price im telling them you quoted me but not with trades, and I was told maybe you didnt know I was trading in two vehicles and so on thats to name a few of the possible reasons for the problem. I am still a bit confused about what happened and I understand it was closing time and some people had gone home but my family and I were there for over two hours then kicked to the curb at least thats how we felt. I didnt realize Cleveland Honda closed at 6 because the internet said you close at 7:30. They put the tag back on my car and said when I realize the deal economy was offering does not work out I could always come back. Brandon gave me a price of $36840.00 I was to go in and get the vehicles appraised which I did that and David and the sales guy Rick offered me $25000.00 for my trades what went wrong? More
by rchristoffel
Employees Worked With
Salesman-Rick, and Brandon Lingerfelt
March 23, 2013
The deal was straight up and fast. Robert Lawson gives you bottom dollar so you don' have to haggle. They give you top dollar for your trade. This is our third new Honda and every time has been great. Th you bottom dollar so you don' have to haggle. They give you top dollar for your trade. This is our third new Honda and every time has been great. The service department is also very good with the aftercare. They take care of their customers. More
by TommyKelly
Employees Worked With
Robert Lawson
September 01, 2012
The minute we walked in the door everyone was super friendly. We went there to test drive a specific car we saw online. They let us test drive it on our own which was a big plus and Paul had all of t friendly. We went there to test drive a specific car we saw online. They let us test drive it on our own which was a big plus and Paul had all of the information on the car when we returned. He was super nice, it was like talking to a family member!! We have been to so many car lots and met so many car sales people that were not nearly as helpful. We are so pleased we are going to return this spring to purchase another car from him!!!!! GIVE THIS MAN AS MUCH CREDIT AS POSSIBLE. HE DESERVES A REWARD!!!! BONUS!!!! SOMETHING!! More
by abby.maurer.7
June 07, 2012
Honda of Cleveland made my car purchase as friendly and easy as possible. I could not have asked for a more professional staff from Ashley and Sharon in internet sale to Terry in sales to Bob in finance ev easy as possible. I could not have asked for a more professional staff from Ashley and Sharon in internet sale to Terry in sales to Bob in finance even to David the General Manager. Ashley and Sharon were very friendly and knowledgeable. If they did not know the answer, they would not lie or guess. They would find the answer and call me back. I walked into the dealership expected the same pushy experience I had just been through with the competitor of Honda of Cleveland. My wife and I had been tossed through the typical Shark "Cheesy" sales guy and finance routine earlier in the day at the "other Honda place". That is not the case at all with Honda of Cleveland. We walked into the friendly comfortable environment of Honda of Cleveland. We Met with Terry our Sales Advisor. He led us in the right direction but let us make our own decisions on our purchase. David and Bob took care of the finance. I let them know what their competitor had said and why we left. They offered a fair deal right away and did not ever pressure us. We decided we were making the right choice. The contract portion was very user friendly and Bob took his time to really explain the details. What a Great Team!!!!!!!!!!! We will purchase from Honda of Cleveland in our upcoming purchases as well. I would recommend Honda of Cleveland to anyone. They are better than the superstore. They are priced very competitive with a Lifetime Powertrain Warranty. Yep you heard it right. Nowhere offers deals like this. DO not purchase before giving Honda of Cleveland a call. Thank you Honda of Cleveland for all you have done for my family. More
by rachel&bradley
Employees Worked With
Terry Cavett
June 07, 2012
Integrity, price and prompt and friendly service from the GM on down. Worth the short drive to Cleveland from Chattanooga....completely satisfied with my experience. GM on down. Worth the short drive to Cleveland from Chattanooga....completely satisfied with my experience. More
by khphillips23
Employees Worked With
3
June 03, 2012
The sales staff was not pushy but very helpful and friendly. The price of the car was reasonable. I would recommend this dealership to anyone hunting a car. friendly. The price of the car was reasonable. I would recommend this dealership to anyone hunting a car. More
by jandersonlj
Employees Worked With
Robert Lawson
May 28, 2012
Paul was very knowledgeable about the car and was very patient with my questions. He was friendly ;and helpful and was not pushy. He explained all the features on the car and showed me both the LX and patient with my questions. He was friendly ;and helpful and was not pushy. He explained all the features on the car and showed me both the LX and EX and compared the features of each. I would highly recommend Paul as a capable salesman for anyone looking for a Honda product! More
by Dkelehear
Employees Worked With
Paul Gamble
May 23, 2012
This is a great dealership and very well runs. The people are very friendly. Reaching a fair price was very straightforward and quick. This is the third vehicle we have purchased from this dealership and we are very friendly. Reaching a fair price was very straightforward and quick. This is the third vehicle we have purchased from this dealership and we have been very pleased. Their service department is outstanding as well. More
by tasosamg
Employees Worked With
David Hickman, Terry Cavett
May 17, 2012
I reccommend Honda of Cleveland because they are the only car dealership I reccommend to anyone. They are honest and have always treated me great since I bought my Element in January of 2006. They have earne car dealership I reccommend to anyone. They are honest and have always treated me great since I bought my Element in January of 2006. They have earned my trust. George Perkins gave me a good price on the car without any haggling or the phoney nonsense other dealers put you through. When I first got the vehicle, I compared prices and saw that Honda of Cleveland's service prices were competitive. So, I have let them do all servicing of my car. The work has always been first class and I have the peace of mind of having it done by real Honda experts. David Hickman, the General Manager, shows by his actions that he really does care about every customer being treated well and provides the leadership needed to keep the company great. Matthew who sets up the service appointments is very experienced, helpful, and seems to know the answer to all my service questions. He is very helpful and a pleasure to deal with. The service department does great work quickly and has never tried to take advantage of me. I tell people they are honest and treat every customer like their most important customer. More
by Tomfromchattanooga
Employees Worked With
Matthew, George Perkins, David Hickman
