Honda of Cleveland

Terrible! Will not reccomend to ANYONE! STAY AWAY from HONDA of CLEVELAND! NO Consumer loyalty! Will NOT give you fair trade even if the vehicle is brand new! Literally only 7 months old, 1 STAY AWAY from HONDA of CLEVELAND! NO Consumer loyalty! Will NOT give you fair trade even if the vehicle is brand new! Literally only 7 months old, 14k miles, HONDA CRV that was bought from this lot, they will not give the blue book value even if your willing to trade on something else in their lot! This CRV has not been functioning properly, after several complaints I'm TOLD ITS NORMAL. Brand new should NOT drive like this one... I gave them an opportunity to "make it right" and they insulted me with the offer (LESS THAN A COMPETITOR). People need to know that the high pressure sales and the lack of concern for consumer satisfaction is a major issue with this company. Several times I called the service dept and could not get an appointment within TWO weeks! I DO NOT ADVISE ANYONE TO PURCHASE A VEHICLE FROM THIS COMPANY. When I spent $28K and add ALL warranties I EXPECT BETTER SERVICE AND BETTER TRADE IN VALUE TO BE HONORED. More

Great car buying experience I was greeted by Robert who took me right in. He was patient, and his friendliness made my experience less stressful. He was able to put me into exact I was greeted by Robert who took me right in. He was patient, and his friendliness made my experience less stressful. He was able to put me into exactly what I wanted. It was quick and easy! More

APPOINTMENTS MEAN NOTHING HOMETOWN FEEL IS GONE.....to make appt now you have to speak to call center in Nashville. Took me a week to get an appt for oil change...went in at HOMETOWN FEEL IS GONE.....to make appt now you have to speak to call center in Nashville. Took me a week to get an appt for oil change...went in at 10am on 10-30-15...was still waiting at 11:30am. I asked what Express Service meant...was told there was no such thing, although there are plenty of signs that indicate otherwise. The service advisors are all very professional and attentive...always have been, so when I questioned the appt time, I was referred to BILL JOSLIN, the Service Director. He said the appt I made was to SPEAK with a service advisor....and that my car would be taken back when they could get to it. I asked what happens if I just walk in and he said I could get service, but would have to wait an hour or so....I had already waited 1-1/2 hours WITH an appt. He was not very sympathetic and offered no solution to my frustration. I told him I would not be back. He called and left message on my phone three days later, apologizing for his attitude. Too late, Bill. More

Beware dealer add-ons! Love my new Civic! They were fast and easy to work with. I know I got a great deal. My wife and I purchased a vehicle for her from another dealership Love my new Civic! They were fast and easy to work with. I know I got a great deal. My wife and I purchased a vehicle for her from another dealership earlier this year and it took longer and was more hassle than with Honda of Cleveland. More

Awesome Dealership! This is a no hassle dealership. They worked with me on my purchase and I never felt pressured at all. I felt like they wanted to sell me a car whereas This is a no hassle dealership. They worked with me on my purchase and I never felt pressured at all. I felt like they wanted to sell me a car whereas some of the other dealers I talked to acted like they didn't care if I bought from them or not. I will come here not only for my next Honda, but for any additional accessories as well. More

Excellent! I bought my first new car from Honda of Cleveland. I must say, this is absolutely the best dealership I've been too. The customer service the dealers I bought my first new car from Honda of Cleveland. I must say, this is absolutely the best dealership I've been too. The customer service the dealership provides is GREAT! I shopped around for many weeks. The salesman are great, and they even play football in the showroom with customers! On Saturdays they have all the tv's turned on football. What better way to buy a car, and watch your favorite team play football!! I would highly consider this dealership over any dealership in the country! Thanks so much for making my car buying experience so great!!! Can't wait to purchase another car from Honda of Cleveland!!!!!! More