Honda of Cleveland

Excellent ++++++++++++ Buying Experience I drove over 400 miles to purchase my new Honda Civic EX from Honda of Cleveland. Honda of Cleveland had the car I wanted on their lot at a price whic I drove over 400 miles to purchase my new Honda Civic EX from Honda of Cleveland. Honda of Cleveland had the car I wanted on their lot at a price which beat all other dealerships I had contacted previously. John Davis gave us a great price. Joey Dawson physically went on the lot to double-check the interior color of the car. Jonathan Clower greeted me when I arrived at the dealership and stayed after-hours until after my purchase was completed. He told me about the vehicle I was buying, accompanied me on a test-drive, was with me throughout my purchasing experience at Cleveland of Honda, and has since followed-up via e-mail and a phone call to make sure everything is OK. Brandon Brookshire stayed after hours and guided me through the actual closing of the sale. The whole experience was more than excellent and more than exceptional, and all the guys were great. I highly recommend Honda of Cleveland TN to anyone who purchases a Honda vehicle now or in the future. More

Outstanding Experience I have been a Honda of Cleveland customer since I purchased my 1998 CRV in September of 1998. The Service department has always been there to insure I have been a Honda of Cleveland customer since I purchased my 1998 CRV in September of 1998. The Service department has always been there to insure that my car had the best service it could. After 304,000 miles we finally had a repair that was going to cost more than I wanted to spend on it due to the age and miles. Mr. Mark Duncan transferred me to Mr. Robert Lawson who asked if I could stop by. I came by later that day and he took me to a Honda Accord that had just been traded in. It was perfect for my son and after test driving it (and then my son test driving it) decided to purchase the vehicle. I got a great trade in allowance and the process was very easy and efficient. I am very satisfied with the car and the whole experience. I highly recommend Honda of Cleveland for sales and service. Ask for Robert for Sales and Mark for Service. More

Oil change tire rotation Honda of Cleveland is the best. If you have never dealt with the service department you don't know what you're missing. I have always dealt with Greg Honda of Cleveland is the best. If you have never dealt with the service department you don't know what you're missing. I have always dealt with Greg Lee he is the most amazing service writer I have ever been to. He does whatever he can to answer any questions you could throw at him. He does not walk away from you until he is sure you are completely satisfied. Greg Lee should be the trainer for customer relations. Keep him there More

Oil change and tire rotation I have had nothing but great experiences with Honda and Cleveland I have always dealt with Greg Lee he is one of a kind he needs to be out training ot I have had nothing but great experiences with Honda and Cleveland I have always dealt with Greg Lee he is one of a kind he needs to be out training other people how to be so customer orientated More

Good price The sales people were polite and helpful. I especially appreciated this as a female customer. They were also accommodating in making the sale. The The sales people were polite and helpful. I especially appreciated this as a female customer. They were also accommodating in making the sale. The business department was efficient and thorough, and struck me as very competent. More

Exceptional service We've had Hondas for over 20 years and have always had service done at Honda of Cleveland. It's easy to schedule an appointment and to check my car i We've had Hondas for over 20 years and have always had service done at Honda of Cleveland. It's easy to schedule an appointment and to check my car in upon arrival. The work is done efficiently and thoroughly, and my car is parked in a nearby space when the work on my car is finished. More

Very Satisfying The salesperson "Jerry" was very energetic, friendly and knowledgeable about the vehicles. Appreciate Honda of Cleveland. This is the second new car The salesperson "Jerry" was very energetic, friendly and knowledgeable about the vehicles. Appreciate Honda of Cleveland. This is the second new car purchase from there and I'm sure we will be back.. Recommend to anyone.. More

A++ Customer Service Absolutely the best customer service I've ever encountered!! Speedy check-in and a cozy waiting area with complimentary snacks, soda and coffee. Nice Absolutely the best customer service I've ever encountered!! Speedy check-in and a cozy waiting area with complimentary snacks, soda and coffee. Nice gentleman periodically checked on myself and others who were waiting. Wonderful experience! More

Unexpected Repair on new 2016 Pilot Elite Roger and the rest of the Service group have always been knowledgeable and very customer customer focused. We encountered unexpected problems with ou Roger and the rest of the Service group have always been knowledgeable and very customer customer focused. We encountered unexpected problems with our new Pilot and they explained use what needed to be done, the causes and told us how to contact American Honda.. More

Great salesman who went through the whole process and through everything with us. Went through all of the car's features and explained them all. salesman who went through the whole process and through everything with us. Went through all of the car's features and explained them all. More