Honda of Cleveland

Truly exceptional! I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine start up rattle caused by the VTC actuator for some time. Because of the length of time required, Mark was kind enough to arrange a rental for us so my wife would have transportation. On my return, they had found that possibly it may not have fixed the problem and were concerned enough to keep the vehicle to run checks on it just in case. Mark and his boss Brandon wanted to be certain it was, in fact, perfect. I can't say enough about the caring, professional service and their dedication to providing a positive customer service experience. It is so rare to find someone so attentive and concerned with complete customer satisfaction. Mark is truly a "five star" asset for this dealership, Honda, and any customer he deals with! More

Great people, great experience Tyler Ridley was helpful from the moment we arrived on the lot. He wasn't pushy but let me tell him what I was looking for. After a quick driving test Tyler Ridley was helpful from the moment we arrived on the lot. He wasn't pushy but let me tell him what I was looking for. After a quick driving test and a lot of questions answered thoroughly by Tyler, we bought our daughter her first car! Thank you all so much! More

Very helpful , listened and responded. We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Mart We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!! More

First purchase I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to th I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to the salesman assigned to me, and the finance officer. They are so appreciated. I am looking forward to driving this car for many years to come. More

Poor Management!!!! We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid or oil!!!! The shop that we trust that looked at it and corrected the problem said there are NO LEAKS! This came as a shock since the dealership guarantees a full 100 something point inspection. Tried to speak to one of the managers Heath who informed us that he didn't care what we said because he knew it wasn't left that way. Even after we told him we could have the mechanic prove it. Poor Management with poor customer service. We trusted that at least the basic fluids would have been full when buying a vehicle. The management at this dealership apparently only care about getting money out of you, not what they sell you. They sure are not willing to fix a mistake. I will say that our salesman James was great! He deserves to be at a better dealership. He should be in management not the arrogant jerk that we had to deal with. He was willing to correct the issue out of his own pocket just to insure we were happy. It's not his fault so we couldn't let him do that. It's the service departments fault and the managers fault. The audacity of the manager to say we should have drove it to them so they could see it for themselves. Who willingly drives a car without transmission fluid or oil?!!! Serious damage could have been done to our vehicle so we corrected the problem as soon as possible and let them know about it. Don't waist your time with this place. More

Honesty and Integrity Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! More

Oil Change and recall on our 2015 Odyssey Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to do business with. More

Excellent Service Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind t Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind the service. William and Roger very courteous and friendly. Highly recommend Honda of Cleveland. More

Rating car buying experience Michelle gave me a very competitive price and wAs very accommodating. Corey Choate was also very flexible when a car mileage became an issue and gave Michelle gave me a very competitive price and wAs very accommodating. Corey Choate was also very flexible when a car mileage became an issue and gave me a good deal on a comparable car so I could get a quick delivery. The staff was very friendly. More

Great experience at Honda of Cleveland The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out of their way to handle your situation and make it as easy as possible. My service advisor MARK DUNCAN was very friendly and efficient. He made my recent transaction a very pleasant one. My CRV was in the air bag recall. He led me through the process and made it an easy transaction. I Highly Recommend Honda of Cleveland and Mark Duncan! Happy Moyer More