Honda of Cleveland

Excellent Service Experience I took my Honda Accord in for routine maintenance, which included a required brake flush. I was in and out in an hour! Mark Duncan, my service advisor I took my Honda Accord in for routine maintenance, which included a required brake flush. I was in and out in an hour! Mark Duncan, my service advisor, kept me apprised of the progress at 15 minute intervals. I couldn't have been more pleased. I bought my car from this dealership in 2013 and have continued to use their service team since then. I can't imagine going anywhere else. I highly recommend Honda of Cleveland for any purchase or service needs. More

awsome service Me and my wife have been long time customers of Honda of Cleveland, Mark Duncan continues the 5-star quality of the service department. Keep up the g Me and my wife have been long time customers of Honda of Cleveland, Mark Duncan continues the 5-star quality of the service department. Keep up the great service. More

Amazing experience I took my Honda CRV in for a routine oil change and tire rotation. A few minutes into the wait, a service advisor, Will Oltz, came out and said a bolt I took my Honda CRV in for a routine oil change and tire rotation. A few minutes into the wait, a service advisor, Will Oltz, came out and said a bolt had broken on my wheel during the tire rotation. He apologized profusely and said it would take a little longer than normal. He made sure I knew that it was their fault and that I would not be charged. I was made very comfortable and I was more than willing to wait. About an hour later, Will came back and said that the service guys had found something else that needed repaired. It was covered under warranty and none of it or the wheel bolt would cost me a thing to repair. Long story short, I was given a rental car at no charge and when I got my car back a few days later, I was told there was no charge for ANYTHING, not even the original oil change. I cannot say enough positive, wonderful things about the folks at Honda of Cleveland! They were wonderful to me. I live about 45 miles from the dealership and they went above and beyond to make sure I was taken care of. I would ABSOLUTELY recommend Honda of Cleveland to anyone. Thanks to all who helped me! More

Mark Duncan ... service writer Mark Duncan is my "go to" person for any and all advice concerning service for my 2014 Honda Pilot and my wife's 2006 Honda CRV. He has NEVER tried Mark Duncan is my "go to" person for any and all advice concerning service for my 2014 Honda Pilot and my wife's 2006 Honda CRV. He has NEVER tried to over-sell me by saying something like, "Oh, by the way, your car also needs ..." I trust his opinion and advice. More

great experience Very smooth and enjoyable experience. Everyone that I dealt with was courteous and helpful. No issues that couldn't be resolved to my satisfaction. Wi Very smooth and enjoyable experience. Everyone that I dealt with was courteous and helpful. No issues that couldn't be resolved to my satisfaction. Will definitely consider them for ant future purchases. More

Customer Service A+ I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my purchase but when my car was to old for the care plans they sold me, they took care of the flat tire i had 2 months into the purchase no questions asked... then again 6 months later and so on till every tire had either been replaced, repaired, or had the bead resealed. They honored the tire and wheel plan i wanted even if my car didn't qualify. I have dealt with most of the service representatives there over the year with this problem, Will Oltz, Greg Lee, Roger Russel, and the main man in charge of my car every time i showed up with this tire issue was Mark Duncan. Upon coming in recently with yet another tire flat, i asked about the fact that they issue came down to the wheel on my car not the tires. They were corroding away, and causing the tire issue. Mark Duncan got Brandon Perry the service manager involved and he got the owner of the company involved and within 2 hours they agreed to replace the wheel on my car. Never have i had an entire company do all the leg work for me to get my issue solved. They wanted to take care of the real problem which in reality wasn't their problem, it was mine to have to deal with and they wanted me to be happy with the car i purchased from them even if it was 2 years ago. Its been amazing working with Honda of Cleveland, not only did they help me get into a car fast when i needed it but they have taken care of me and my car since then even if its a Toyota and their dealer is right down the road i go back to Honda every time. Thank you Honda of Cleveland, and a special thanks to the service department. More

New Purchase My wife and I just purchased a new 2017 Honda Ridgeline and a 2016 Honda CRV. We were both very pleased with how comfortable we felt with both trades. My wife and I just purchased a new 2017 Honda Ridgeline and a 2016 Honda CRV. We were both very pleased with how comfortable we felt with both trades. No high pressure or haggling back and forth. We highly recommend Honda of Cleveland. More

Honda CR-V Recall My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I cou My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I could bring my Honda in for the repair. My CR-V had some trouble with the battery being dead and Roger worked with me while I was getting my battery replaced and made it convenient for me to make an appointment to get my Honda repaired. When I am ready I will buy my next Honda from Honda of Cleveland. I bought my first Honda there from Fred Stewart and have been more than satisfied with my CR-V. More

Simply "The Best" It's never a hassle or burden to get my Honda Odyssey serviced at Honda of Cleveland. My service advisor Greg is always smiling and goes above and bey It's never a hassle or burden to get my Honda Odyssey serviced at Honda of Cleveland. My service advisor Greg is always smiling and goes above and beyond to provide the best service possible. Everyone at Honda has always treated me like I am so special and as I look around and notice that it's not just me but everyone that walks through the door. I have never been more impressed with the hospitality I recieve. As soon as I pull in the bay someone is there smiling and telling me " goodmorning" then I enter the service department where they remember me by name. I never wait very long, but as I wait they take care of each person in the waiting room with drinks and and snacks. Mike Covington is always a pleasure! No matter how busy he may be he always takes the time to ask how I've been and ask about my boys. It's almost like family there. They have blessed me with their kindness and respect. I absolutely love Honda of Cleveland :) More

Everything You Would Expect and More The service manager was courteous, customer focused, and very prompt. He never "let up" and was on top of every stage of service while keeping me inf The service manager was courteous, customer focused, and very prompt. He never "let up" and was on top of every stage of service while keeping me informed throughout. He reviewed to me all work done and what service I need to plan for next. He was energetic, professional, and caring. Thank you for such good service. More