Honda of Cleveland

Recall repairs I called about airbag recall and was informed that there was an additional recall on my door locks. I never received anything from Honda about this. I called about airbag recall and was informed that there was an additional recall on my door locks. I never received anything from Honda about this. PLUS I had replaced it a little while back paying for it out of my pocket. They helped me get the paperwork I needed and in touch with Honda so that I could receive reimbursement. Honda has always been GREAT to work, though not always the best at keeping me informed of what may be causing a delay. Besides that AN ABSOLUTLEY WONDERFUL GROUP OF GUYS TO WORK WITH. More

Best Car Buying & Car Servicing Experience(s) Ever From the purchase of my Honda to the servicing of it, no dealership compares with how awesome, friendly, & punctual Honda of Cleveland has been & cont From the purchase of my Honda to the servicing of it, no dealership compares with how awesome, friendly, & punctual Honda of Cleveland has been & continues to be. All futures cars I purchase will only be from this dealership. The waiting rooms are comfortable--not cluttered. It's a most pleasant experience each time I visit Honda of Cleveland! More

Very professional friendly service Very professional service dept. They were very quick and friendly. Helped with a new key without any issues. Will be back and recommend to others. Very professional service dept. They were very quick and friendly. Helped with a new key without any issues. Will be back and recommend to others. More

EXPERT SERVICE As the saying goes, anyone can sell you a car, but it is the service department who has got to keep you happy for the next 4 or 5 years. Mark Duncan As the saying goes, anyone can sell you a car, but it is the service department who has got to keep you happy for the next 4 or 5 years. Mark Duncan and Roger Russell are two of the best service advisors you will find anywhere ! Great people to deal with, and always makes the trip pleasant ! Great place to buy, then could not ask for better service in the back. Would recommend this business to anyone. More

Great Service Exceptional service since 1987. Purchased Civic from another dealer and was going to have a key programmed. Was informed of other problems which I h Exceptional service since 1987. Purchased Civic from another dealer and was going to have a key programmed. Was informed of other problems which I had fixed. A little pricey but great service. More

This was the ultimate in fast and curtious service! I had plans to leave town on a last minute trip and noticed something was wrong with one of my tires. Thinking I had probably picked up a nail, I to I had plans to leave town on a last minute trip and noticed something was wrong with one of my tires. Thinking I had probably picked up a nail, I took my car to Honda of Cleveland. It was a Friday and I hadn't even called for an appointment, but I was immediately greeted by friendly service advisors who eagerly got right to work to figure out and solve the problem! In no time at all the tire was fixed and I was on the road again! I purchased my Pilot here three years ago and the service department has always been exceptional.👍👍👍 More

Great service Awesome group of men! They was very helpful and friendly. Told me everything I needed to know and was really well mannered. I will send everyone their Awesome group of men! They was very helpful and friendly. Told me everything I needed to know and was really well mannered. I will send everyone their way! More

Exceptional, best service ever from any dealership Matched estimate from another car repair, provided transportation for me since my car had to be kept all day. Did everything and more to make visit as Matched estimate from another car repair, provided transportation for me since my car had to be kept all day. Did everything and more to make visit as comfortable and easy for me as possible, did everything they promised to do! More

Very professional. Worked with us to get best deal. They worked with us to make sure we were getting what we wanted and the best deal that we could get. Answered all of our questions. Available to answe They worked with us to make sure we were getting what we wanted and the best deal that we could get. Answered all of our questions. Available to answer questions and showed me how to use the equipment on the car ( some of the equipment was new to me). I appreciated not being pressured to buy the first time I went to the dealership. They showed me the inventory and gave me time to decide what I really wanted and then helped me find it and even went to another dealership to get the color that I wanted. More

EXCELLENT Care, Attention & Service I just finalized our second purchase of a Honda Pilot from this Dealership. For the past 14 years since our move up to North Georgia, I've driven ove I just finalized our second purchase of a Honda Pilot from this Dealership. For the past 14 years since our move up to North Georgia, I've driven over 60+ miles to have my auto serviced in their department from a simple oil change & tire rotation to brakes serviced, and ALL my maintenance needs! I decided to trade my CRV in back in 2007 for a 2008 Pilot and have driven it until it was totaled some 2 weeks ago. I've been driving Honda's for 27 years and I can tell you that not only is the car reliable - but the sales staff and service staff and mechanic staff at Honda of Cleveland is superb! My Salesperson who dealt has been working with me has been ROBERT LAWSON - no one finer in the sales department and my service guy is ALWAYS Mark Duncan (unless it's an emergency and then it's who is available). Robert was able to help me identify a new vehicle that has not replaced my totaled 2008 Pilot with a new 2016 Pilot EXL. He was able to answer all my questions and we did most of our arrangements through long distance communication. Financial arrangements were discussed long distance as well. When we arrived earlier this morning - everything (and I mean EVERYTHING) had been arranged and was all ready for us to go over, sign off on and drive off. I can't recommend Honda of Cleveland enough and encourage anyone looking for a RELIABLE vehicle - go see Robert Lawson for your vehicle information and Brandon Brookshire for your finance who thoroughly went over our paperwork. If you are in need of service - by all means - Mark Duncan is your man in that department. They are both professional, attentive to your needs AND knowledgeable. More