Honda of Cleveland

Replacement of Airbags Under Recall My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and M My Honda Civic 2003 was under recall for replacement of the airbags. I called Honda of Cleveland and scheduled an appointment. Both Will Oltz and Mark Duncan were very professional and courteous in providing this service. Thanks Guys! More

Regular service My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can always answer any questions I have. More

Good place, great people I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I will continue to go there to get my car serviced. More

Recall service I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been touched. When I spoke with Roger Russell to get an estimated time for completion he immediately got defensive and called his manager. The manager was excellent and apologized for the delay and got a technician right on the job and I was out by 8:45 a.m. The disappointing part of this experience was the over reaction by Roger Russell to a simple question about how much longer the service appointment would take. I was not at all abrasive or in your face. I did not raise my voice with him and I didn't ask for the manager. His response to by question was to immediately jump to call his manager when this was not at all necessary. Customer service is 90% of Rogers job and if he can't handle a very measured question about the remaining length of a service appointment, I can only imagine how he would react to an "in your face" customer. More

Andre Dolberry was excellent. Andre Dolberry was very knowledgeable and patient with me as I purchased my first new vehicle. He explained the buying process, current Honda rating s Andre Dolberry was very knowledgeable and patient with me as I purchased my first new vehicle. He explained the buying process, current Honda rating scales, and the benefits of purchasing a Honda. He took his time, but did not pressure me into anything I wasn't comfortable with. He was willing to assist me in getting my rental car taken car of, and even went beyond his work hours to continue the process. The finance department was also very comforting and explanatory. It was overall an amazing experience for me with all departments. I highly recommend Honda of Cleveland, especially Andre Dolberry. More

Great Car Buying Experience! Our experience was a great one. Ben Upshaw was very courteous and informative. Not pressuring or pushy! We had a monthly payment we knew we would be c Our experience was a great one. Ben Upshaw was very courteous and informative. Not pressuring or pushy! We had a monthly payment we knew we would be comfortable with and the finance guy worked to get as close to that amount as he could. We were pleased with the deal and are now proud owners of a 2016 Honda CRV! More

Best and fastest service no much waiting time or delay need. Warm welcome always. Best and fastest service no much waiting time or delay need. Knowledgeable and helpful . Bought my car here in the summer of 201 Warm welcome always. Best and fastest service no much waiting time or delay need. Knowledgeable and helpful . Bought my car here in the summer of 2016. I have been taking my car back for regular service. I strongly recommended them as the best center I deal with. More

oil change Took my car up to Cleveland for an oil change before the UT game. Greg Lee met me at the desk and took care of me. He had a great personality. He m Took my car up to Cleveland for an oil change before the UT game. Greg Lee met me at the desk and took care of me. He had a great personality. He must love the two things I love most, UT football and cars. The rest of the staff had me out of the service center in no time at all. Thanks a million guys, and GO VOLS. More

typical oil changes I bought my car here in the summer of 2015. I have been taking my car back for oil changes and tire rotations. I have had more than usual because I us I bought my car here in the summer of 2015. I have been taking my car back for oil changes and tire rotations. I have had more than usual because I use my car in my work. The service department has always been very courteous and helpful in keeping my car on the road. Even though I sometimes give them a hard time, I trust that they are always treating me fairly. And the snacks aren't bad either! More

Great customer service Have been doing business with this dealership for over 20 years. What can I say they have always been professional with a standard of excellence. Have been doing business with this dealership for over 20 years. What can I say they have always been professional with a standard of excellence. More