Honda of Cleveland

Fast - Service !!! Always Friendly and fast. I live in Athens and have little time to waste sitting in Cleveland. Thanks again Mike - see you in 6 mon. Always Friendly and fast. I live in Athens and have little time to waste sitting in Cleveland. Thanks again Mike - see you in 6 mon. More

Excellent staff, excellent service Great job by the entire service staff! Friendly, helpful! I use Honda of Cleveland for my service, and because of their great service, my first stop w Great job by the entire service staff! Friendly, helpful! I use Honda of Cleveland for my service, and because of their great service, my first stop when ready to purchase another new vehicle will be with them. Great team! More

So happy to find a place to maintain my Honda Element First of all, I drove to the dealership from Mineral Bluff, GA to see how difficult it might be. It was an absolutely beautiful drive and I didn't get First of all, I drove to the dealership from Mineral Bluff, GA to see how difficult it might be. It was an absolutely beautiful drive and I didn't get lost. I arrived expecting to make an appointment for another day. They welcomed me and my Great Dane and said they could fit me in. Consulted me about my car and we had a seat. Lyba ( my Great Dane ) and I were very comfortable and Lyba was checked on often. It is such a nice feeling to know my car is in such good hands. My car is a 2006 Element and it has always had routine Honda service in FL. Now I know it will have the same great service in my new home in the mountains. More

On my fourth Honda and wouldn't switch. We have been happy with the cars and service at Honda of Cleveland for more than 25 years. Friendly people who also get the job done. Can't imagine go We have been happy with the cars and service at Honda of Cleveland for more than 25 years. Friendly people who also get the job done. Can't imagine going anywhere else. More

Disrespectful and Threateningly Aggressive Service Manager Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) bu Unfortunately I don't have the name of the man we dealt with on Tuesday November 22, 2016, ( I think it was Brandon Perry but not sure of his name) but we found him to be extremely rude and very aggressive. His customer service skills were sorely lacking and his behavior very disrespectful. The service to my car was not as expected and there appeared a second charge for the same alignment. When the exchange became heated, I left the service area and got into my car and this man actually followed me and tried to remove the keys. AS we came to pick up my vehicle together my husband was in the service area to pay the bill with our credit card. We then left to speak to the general manager, Mr. Corey Choate. He is to be complimented for listening attentively to our situation, calmed us down and agreed there should not be a second charge for the alignment and had the charge removed. It was a very distressing situation and I would never bring my car for service there again based on the response of this service manager. More

Definitely a 5 star service department I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement i I live 70 miles from the dealership, but always bring my vehicle back for service. The Service Advisors are always friendly I trust their judgement in telling me what needs to be done. More

We choose Honda of Cleveland for our purchases and service Honda of Cleveland has always been professional and efficient with all of our dealings. They maintain the highest level of customer service and striv Honda of Cleveland has always been professional and efficient with all of our dealings. They maintain the highest level of customer service and strive to insure that all of their customers are well taken care of and pleased with their service needs. More

Regular service Honda of Cleveland always tries provide excellent service. We discussed the service needed before the car was taken to the shop. Once the service was Honda of Cleveland always tries provide excellent service. We discussed the service needed before the car was taken to the shop. Once the service was complete I was given a written description of the work and answered any of my questions. The waiting area was comfortable and clean. Beverages and small snacks were available for those waiting. It was a good experience. More

Excellent staff and service department Residing some 60 miles away, I initially visited this dealership because of a recall notice on my Honda Pilot. I made an appointment for the service a Residing some 60 miles away, I initially visited this dealership because of a recall notice on my Honda Pilot. I made an appointment for the service and was pleased to find a very friendly and efficient staff in the service department. Even though the repair required more time than I had anticipated, the facilities offered a very comfortable environment during the wait. At the conclusion of the work, I was presented a review of all recommended service work for my automobile and I recently returned to have some, but not all of that work completed. The staff was accommodating and did not attempt to pressure me to do work that I did not want to do. I will quiet possibly purchase my next automobile from this dealership. More

Outstanding Mark Duncan made our appointment, we dropped off the vehicle and he took excellent care of the service needs we had in a fast and friendly manner. We Mark Duncan made our appointment, we dropped off the vehicle and he took excellent care of the service needs we had in a fast and friendly manner. We appreciate his enthusiasm and courteous service. More