Honda of Cleveland

Professional Service Robert Lawson did an exceptional job. He is a true professional. He answered all my questions regarding leasing. I decided to lease instead Robert Lawson did an exceptional job. He is a true professional. He answered all my questions regarding leasing. I decided to lease instead of purchase. More

Friendly, informative, no pressure James Matthews did a phenomenal job of listening to what I wanted, patiently answering my questions, and working to resolve any issues. It truly was James Matthews did a phenomenal job of listening to what I wanted, patiently answering my questions, and working to resolve any issues. It truly was a seamless experience including signing all the paperwork to leaving in my new car. Kudos, you guys got a good thing going. More

Professional Honda of Cleveland has been servicing our Pilot for several years. We appreciate their professionalism, the service is completed in a timely manner. Honda of Cleveland has been servicing our Pilot for several years. We appreciate their professionalism, the service is completed in a timely manner. The service dept is very friendly and thorough. More

Service of my Honda Civic William and Mark were friendly, courteous and helpful. I love Honda of Cleveland and go there for service anytime I can. I live an hour and half awa William and Mark were friendly, courteous and helpful. I love Honda of Cleveland and go there for service anytime I can. I live an hour and half away. More

Very friendly I had a gift certificate and Mark and Will assisted me as if I was a paying customer. They were helpful, professional, on time and friendly! I had a gift certificate and Mark and Will assisted me as if I was a paying customer. They were helpful, professional, on time and friendly! More

car shopping experience My experience was awesome. Travis Capehart, and the finance lady were very helpful and professional. The finance lady offered and explained the extend My experience was awesome. Travis Capehart, and the finance lady were very helpful and professional. The finance lady offered and explained the extended warranty. Thanks More

Great service . Very friendly staff. Nice waiting area. Got updates on the status of my car. Service was timely. No surprises. Mark Duncan was my service advi . Very friendly staff. Nice waiting area. Got updates on the status of my car. Service was timely. No surprises. Mark Duncan was my service adviser, and he was friendly and knowledgeable. More

Always great customer service I live in Colorado and come back to TN 4-5 times a year. My mother is 85 years and lives in Decatur, TN. I bring her 2006 Honda Civic to the dealers I live in Colorado and come back to TN 4-5 times a year. My mother is 85 years and lives in Decatur, TN. I bring her 2006 Honda Civic to the dealership for service. I always call Mark Duncan prior to coming to TN and make an appointment to bring in my Mother's car. I always get at the dealership early and am first to get in. I always know ahead of time what the service will be and approximately how much time it will take. I was just home for Christmas and had a doctor appt in Cleveland so I brought my Mother with me. Mark made sure she was comfortable and had coffee and gave us status updates on her car. Due to the age of the battery of the car he recommended a new battery. I was glad he did. My Mom is 85 and the last thing I want is her to get stranded and her car not start. Everyone at this dealership is great and always tries to help. I do not feel like they are trying to rip me off when I bring her car for service (and when she was able to bring it down for service). More

Holiday express Honda of Cleveland did it again, made the holidays go smoother. When I had a blow out I showed up at 430 in the afternoon to get a tire replaced that Honda of Cleveland did it again, made the holidays go smoother. When I had a blow out I showed up at 430 in the afternoon to get a tire replaced that I knew was a custom size and they wouldn't have in stock. My surprise was the call the very next morning at 10 to let me know they'd got my tire and put it on and we're ready for me to come get it. When I got there it took them 12 min start to finish to get my wheel back on my car and and I was on my way. This made the holidays that much simpler to not drive on a donut or sit waiting at a dealer all day. Thank you again More

Honda Engine/electrical problems on Interstate 75 North We were traveling north on Interstate 75 when our engine light came on and the engine cut off. I was able to get off at the next exit, 20. I saw a s We were traveling north on Interstate 75 when our engine light came on and the engine cut off. I was able to get off at the next exit, 20. I saw a sign for the Ford Dealer 1 mile away and turned right on highway 74 looking for the Ford Dealership. We went 1 mile and took the 1st exit on to Highway 64 and there was Honda of Cleveland. We found Honda of Cleveland by pure chance. We arrived at 6:15pm and Shaine Hamby met us and explained that the service center was closed but they would look at our car first thing in the morning to determine what the problem was. Shaine, Robert Lawson and Jaime Burns helped us locate a Holiday Inn and call a cab. Within 30 minutes our car was safe and my wife Morrell and I were on our way to the hotel. At 7:30 am Mark Duncan called to say they would check out the car and call as soon as they knew what the problem was and they would send Martha Malinowski to pick us up at our hotel. Martha picked us up at 10:00am and returned us to Honda of Cleveland. While we waited for the completion of the repair work we met Jerry Anderson and he provided us with information of new Hondas as we are now in the market to place our 2005 Acord. He explained the current sales programs and features of the new Hondas. Jerry was through, helpful and most knowledgeable. Mark and his team, Roger Russel and William Oltz were just finishing up the replacement of the Solenoid that was the problem. The car was repaired and we thanked everyone and got back on Interstate 75. We were so lucky to have found Honda of Cleveland. Mark Duncan called about 20 minutes later to see if everything was working - which it was. The expertise, service and hospitality was outstanding. Two total strangers - my wife and I - with an emergency Honda automobile problem on Interstate 75 ended up by pure chance at Honda of Cleveland and received the welcome, hospitality and service of a long time customer. I have never had better service addressing an auto issue - ever!! When we arrived at our destination - Alexandria, VA that evening we called Mark to let him know that we had completed our trip safely. We wish we lived in Cleveland, TN and could have our car serviced at Honda of Cleveland all the time. More