Honda of Cleveland

Very Unprfessional I purchased my Honda Pilot in Maine. I was told by Honda of Cleveland that my coupon book would be honored at their dealership. They told me AFTER p I purchased my Honda Pilot in Maine. I was told by Honda of Cleveland that my coupon book would be honored at their dealership. They told me AFTER performing their first service of my car that they would not even attempt to process my coupons, which gave me free oil changes and other services. The next time I dealt with this dealership, I went in person to the dealership and called them over 5 times, each time being told the appropriate employee would contact me. I finally just gave up trying to work with them. The next time I went to Honda of Cleveland I requested to have my blinker fixed, as I had bought the full warranty available on my car. I was told I had to pay $95.00 upfront for the service and if AFTER service was completed they felt it was going to be covered under my warranty they would refund my money. I was told my wires had completely melted and had to be replaced. I refused to pay for a warranty covered service and went elsewhere and had ONLY a new BULB replaced for less than $5.00 . More than 5 years later, my blinker is still working! The other day I had to visit this dealership for a Factory recall on my airbag. I parked at the sales entrance and walked to the service entrance at the side of the building. My husband talked to the salesman next to my car. I told my husband that one of us was going to hold our young baby, no matter how close he was standing to my car, because I just had a feeling about something. It's a Mom thing. My husband watched the woman from the service department who asked me if she could get my VIN number approach my car, write the number, then get into my car. Assuming she was getting mileage or something he didn't say anything, watching her though, as my purse was open and laying with my wallet out on the console. She started up the car and drove it off to the service department before he could stop her. I am so thankful that my new baby was not sitting in her car seat as I would have gotten furious. I told them I was not going to have my vehicle serviced there and left, picking up my husband who was still talking to the salesman. I let my husband know I would pay more at a more honorable dealership for a vehicle and that we were not interested in their vehicles. When we left, my husband tried to tell me that even though they hadn't treatied me right, HE was offered a great deal on a BRAND NEW vehicle on their lot. I assured my husband that the car salesman was not honest, because the car was NOT NEW. My husband assured me it was. That Sunday, when they were closed and I knew no one would try to drive off with my baby or purse, I took my husband to the lot and showed him the cars tag that showed the salesman's "NEW CAR" had almost 50,000 miles on it. This dealership will do any thing to get your money. Please go to a place where you will be treated with respect and honesty. More

A+......looking for larger transportation Good sales person , worked with us on every aspect on the sale !! , attention to what we were looking for.attention for our cost for the new pilot a Good sales person , worked with us on every aspect on the sale !! , attention to what we were looking for.attention for our cost for the new pilot and trade in value on our car. More

Excellent service I bought a 2017 Honda civic lxp from Jerry.We drove all the way from knoxville, tn to buy this car. He was super knowledgeable about this car and extr I bought a 2017 Honda civic lxp from Jerry.We drove all the way from knoxville, tn to buy this car. He was super knowledgeable about this car and extremely nice to us. I would highly recommend him to anyone looking to buy a vehicle. More

Service Department Mark Duncan is the most professional advisor that I have ever worked with. Keeping your word + delivery times are important and he does it right! Mark Duncan is the most professional advisor that I have ever worked with. Keeping your word + delivery times are important and he does it right! More

Service and installation of rain guards and recall service As soon as we walked in staff was very courteous and helpful. We were waited on immediately and professionally. Made us feel like we were important an As soon as we walked in staff was very courteous and helpful. We were waited on immediately and professionally. Made us feel like we were important and not like just another number. More

crowden By far the nicest and easiest transaction on purchasing a car. He was very helpful with picking the right CR-V. All the staff was great. By far the nicest and easiest transaction on purchasing a car. He was very helpful with picking the right CR-V. All the staff was great. More

Awesome car-buying experience From the moment we arrived, we had a great vibe from this dealership that was unlike any of the others we have dealt with in the area. Corey and his From the moment we arrived, we had a great vibe from this dealership that was unlike any of the others we have dealt with in the area. Corey and his team did a fantastic job. We didn't feel pressured but we did feel helped. The entire family was taken care of during the buying process. We got the car we wanted at the price we wanted and we're on our way in no time. Thanks to everyone there for the great service. More

AWESOME BUSINESS AND STAFF First of all I have never been treated so professionally at a car dealership as I have with the Honda of Cleveland staff. I thank Corey, Rodney and S First of all I have never been treated so professionally at a car dealership as I have with the Honda of Cleveland staff. I thank Corey, Rodney and Shawna for everything. I cant think of any other dealership that would go the extra mile as this one. This is the 3rd vehicle I've purchased from Corey (all Ridgelines). The 2014 was a real challenge in that they had to go all the way to Colorado to find the one I wanted. Corey never gave up. The 2017 was also a challenge. Per my specifications, the all white exterior with black interior RTL-E series was not to be found. They ended up having made at the factory and I picked it up on 2/15/17. I CONTINUE RECOMMENDING THE HONDA OF CLEVELAND DEALERSHIP TO WHOMEVER IS LOOKING FOR A VEHICLE. More

Best car buying experience ever! This was the easiest and most helpful buying experience ever. I was able to get the exact car I wanted, in the exact color I wanted, and with all the This was the easiest and most helpful buying experience ever. I was able to get the exact car I wanted, in the exact color I wanted, and with all the features I wanted, all while staying within a comfortable price range for my budget. There was no hassle, only helping! Robert Lawson was great to work with and he made sure he did everything he could to help me get into the car I wanted at the price I needed. He treated me like a person, not a sale! Kristina Lowe was so helpful on the financing end. She made sure I go what I needed with no pressure to purchase additional warranties that I did not need or that I was not comfortable with. More

Exciting experience made easy Wanted to find a specific model/color CR-V. Honda of Cleveland helped find and deliver the exact model I was looking for within 2 days. Being able to Wanted to find a specific model/color CR-V. Honda of Cleveland helped find and deliver the exact model I was looking for within 2 days. Being able to reach a person on the phone immediately left a lasting positive impression on the whole process. When it came to the financial portion of the process, I never felt pressured to purchase extended warranties to the point that I felt uncomfortable. More