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Honda of Cleveland

Cleveland, TN

4.8
1,554 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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2701 South Lee Highway

Cleveland, TN

37311

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Showing 1,554 reviews

March 05, 2017

Outstanding Car Buying Experience My wife and I received an email last week from Honda of Cleveland outlining some amazing deals on new Honda Accords. We stopped by the dealership the More

by tidefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Lawson, Sales, Kristina Lowe
March 03, 2017

rude salesperson I have never written a review before but the experience we had at Honda of Cleveland was the worst I have ever experienced at a car dealership. My son More

by vr26
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Robert Lawson
Mar 03, 2017 -

Honda of Cleveland responded

Good morning. We greatly appreciate reviews whether they are good or bad. This way we can learn what we do well and where we need to improve. To address not coming off the price of a used vehicle. We aggressively price our used vehicles to where they are one of the cheapest around, and more times than not, the customers research agrees with ours. This means that we research our market on a daily basis. If you were looking at a 2015 that means it was a certified pre-owned and that vehicle went through the certification process which shows a 182 point inspection and we MUST do all repairs necessary on the vehicle in order to satisfy Honda. They even pull the rotors and pads and measure them to make certain they are within certain specs. We then apply a 100,000 mile warranty to go with the vehicle. This is an expensive process but it is for YOUR benefit, not ours. This helps to ensure you that you are buying a used vehicle that is as new as we can make it. But we have always offered a price matching on our used vehicles. If you find a comparable vehicle (make, model, miles, condition, certification) then we will come down and match the price. If we are shown a lower priced comparable vehicle within 250 miles, we will match it. As far as the comment Mr. Lawson made about the Aspen ski trip. Mr. Lawson has been with this company for many years and is one of the top salesmen month after month. He has more referral business than anyone else here and his customers give him top notch reviews month after month. For him to state something like that is just an example of his dry sense of humor and should not have been taken seriously. He has made that comment hundreds of times and the by far majority laugh at it. Our document fee is on every vehicle. I personally have bought 3 cars here and have paid the doc fee every single time. My parents pay a doc fee, everyone pays that fee. We have 93 employees here that the dealership must pay for the following: employee training, certifications, computer licensing, advertising, inventory... the list goes on. 20 years ago, dealers would make $3000 to $5000 profit MINIMUM on a single vehicle and the doc fee was not necessary. That type of profit does not happen anymore and that doc fee helps to offset our overhead cost of providing the customer a nice dealership with properly trained staff. I am sorry that we could not please you, but we greatly appreciate the opportunity. Is there anything that we can do to help you out in this situation? Again, thank you and I look forward to hearing from you.

Mar 13, 2017 -

Honda of Cleveland responded

Good morning. We greatly appreciate reviews whether they are good or bad. This way we can learn what we do well and where we need to improve. To address not coming off the price of a used vehicle. We aggressively price our used vehicles to where they are one of the cheapest around, and more times than not, the customers research agrees with ours. This means that we research our market on a daily basis. If you were looking at a 2015 that means it was a certified pre-owned and that vehicle went through the certification process which shows a 182 point inspection and we MUST do all repairs necessary on the vehicle in order to satisfy Honda. They even pull the rotors and pads and measure them to make certain they are within certain specs. We then apply a 100,000 mile warranty to go with the vehicle. This is an expensive process but it is for YOUR benefit, not ours. This helps to ensure you that you are buying a used vehicle that is as new as we can make it. But we have always offered a price matching on our used vehicles. If you find a comparable vehicle (make, model, miles, condition, certification) then we will come down and match the price. If we are shown a lower priced comparable vehicle within 250 miles, we will match it. As far as the comment Mr. Lawson made about the Aspen ski trip. Mr. Lawson has been with this company for many years and is one of the top salesmen month after month. He has more referral business than anyone else here and his customers give him top notch reviews month after month. For him to state something like that is just an example of his dry sense of humor and should not have been taken seriously. He has made that comment hundreds of times and the by far majority laugh at it. Our document fee is on every vehicle. I personally have bought 3 cars here and have paid the doc fee every single time. My parents pay a doc fee, everyone pays that fee. We have 93 employees here that the dealership must pay for the following: employee training, certifications, computer licensing, advertising, inventory... the list goes on. 20 years ago, dealers would make $3000 to $5000 profit MINIMUM on a single vehicle and the doc fee was not necessary. That type of profit does not happen anymore and that doc fee helps to offset our overhead cost of providing the customer a nice dealership with properly trained staff. I am sorry that we could not please you, but we greatly appreciate the opportunity. Is there anything that we can do to help you out in this situation?

February 27, 2017

Outstanding Service The service department is outstanding! They are really friendly and helpful. I am always in and out pretty quick. No matter where you bought your Hon More

by Peppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2017

Excellent Service Blake Mantooth welcomed us upon arrival and answered all questions and helped us find the exact car we wanted for the price we wanted it. He whole tea More

by HondaPilot123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Mantooth, Stephen Hailey
February 26, 2017

Dependable I expect the best service and always get it at the Honda of Cleveland dealership. The Service department of Economy Honda in Chattanooga is also very More

by Jim Smith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Oltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2017

Happy Honda owner Very satisfied with our car and service! Great place! Friendly atmosphere and fast service. They are willing to answer questions about your automobile More

by Lovehonda4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry Anderson, Travis Clouchete
February 26, 2017

You Need An Appointment I came without an appointment and they told me I would have to wait several hours. But gentleman told me I could come back after one and it would n' More

by KayeRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Oltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2017

Above and beyond I've purchased three cars from Robert Lawson at Honda of Cleveland and each time I've been impressed with his honesty and level of service. I recently More

by Polarod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Lawson
February 25, 2017

My 2nd Excellent Purchasing Experience At Honda Of Cleveland I purchased a 2011 Mitsubishi Outlander 2-22-16 from Honda Of Cleveland. This is the 2nd time I have purchased a vehicle from this dealer. The last ve More

by Big Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendric Finch
February 23, 2017

"Ride to Work" These guys are the best. I had my windshield replace next door and Mark gave me a ride to work. If that wasn't enough, he said call me when they are f More

by BCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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