Honda of Cleveland

WORTH THE 75MILE DRIVE !! THIS PLACE ROCKS !!! GIVES NEW MEANING TO THE PHRASE "WE'VE GOT YOUR BACK" ROGER RUSSELL WAS OUTSTANDING,EXPLAINING IN DETAIL WHAT WAS WRONG,WHAT THEY THIS PLACE ROCKS !!! GIVES NEW MEANING TO THE PHRASE "WE'VE GOT YOUR BACK" ROGER RUSSELL WAS OUTSTANDING,EXPLAINING IN DETAIL WHAT WAS WRONG,WHAT THEY WILL DO,WHAT THEY DID AND WHAT THEY WILL DO IN THE FUTURE IF I NEED THEM. EVEN GAVE ME A SPORTY RED LOANER TO USE. THEY DIDN'T MAKE A DIME ON ME (WARRANTY WORK,THOUSAND DOLLAR PART) BUT STILL MADE ME FEEL LIKE A MOST VALUABLE CUSTOMER !!!EVERYONE WAS SO FRIENDLY AND UPBEAT EVEN THE VALET LADY WHO WISHED ME A JOYOUS DAY SEVERAL TIMES !!IF THERE IS A BETTER SERVICE DEPT;SHOW ME!!!! More

Got R Done Set out in the morning to buy a CRV and that is what we did. Andre was very helpful in teaching us all that was available on the CRV. Set out in the morning to buy a CRV and that is what we did. Andre was very helpful in teaching us all that was available on the CRV. More

Warranty work They had a tough problem but they solved it. They did a great job finding and repairing the water leak on my Pilot. Roger kept me informed and up to d They had a tough problem but they solved it. They did a great job finding and repairing the water leak on my Pilot. Roger kept me informed and up to date. More

Recall repair and power steering fluid change The repair and fluid change took less time than expected. The service department gave my Pilot a good once over to make sure everything was working we The repair and fluid change took less time than expected. The service department gave my Pilot a good once over to make sure everything was working well. No further repairs needed. More

New Ride Experience Searching from Cleveland to Knoxville and all the way to Kingsport I found the most pleasant sales and management team at Honda of Cleveland. Unlike Searching from Cleveland to Knoxville and all the way to Kingsport I found the most pleasant sales and management team at Honda of Cleveland. Unlike the bigger city dealerships in Knoxville, the team at Cleveland met my expectations of putting customer service first. There was no pressure selling from Blake. Blake was patient as I looked, test drove and asked questions (and continued to text him with questions). Everyone that I came in contact with was pleasant and had a smile on their face. I would highly recommend Honda of Cleveland for your next car buying experience. I am confident that Blake Mantooth will help you find what your looking for. More

OIL & TIRE CHANGE I received a notice that MY first oil change and tire rotation was GRATIS< HONDA. I was greeted PLEASANTLY and the service was conducted as stated. Th I received a notice that MY first oil change and tire rotation was GRATIS< HONDA. I was greeted PLEASANTLY and the service was conducted as stated. The wait was NOT long, and the waiting area was very comfy. ALL individuals, I met, were very friendly and helpful. This is MY fourth Honda from your firm. I have always received excellent help and service for a number of years. You will see me again, should I need help AND at my next service schedule period. Herb Harper More

Found what we were looking for I found our salesperson (Kendric) to be very knowledgeable in explaining all about the vehicle we were buying. That is critical in selling cars now da I found our salesperson (Kendric) to be very knowledgeable in explaining all about the vehicle we were buying. That is critical in selling cars now days with all the new technology. More

Old time customer service My wife hit a large peice of wood on the road during a bad storm with our Honda Civic. The car started making a terrible noise and would vibrate up to My wife hit a large peice of wood on the road during a bad storm with our Honda Civic. The car started making a terrible noise and would vibrate up to a certain RPM. We assumed the worst and felt an engine mount or issues with the transmission would end up being the problem and probably cost a bundle. It ended up being a bent heat shield and they took care of it. Roger Russell, Will Oltz, Mark Duncan and Bill Joslin took the car in on walk-in notice and within a short period of time called saying the car was finished. When leaving I asked how much I owed because they had done a service for me that I couldn't have done. They told me they were happy to help and wouldn't charge me a dime, even after I told them I didn't have a problem with a charge feeling it would be fair. This is old-time service that has disappeared in the chase for profits and they should all be commended for taking care of a local customer and doing the right thing when they could have charged any amount. Also, what I didn't tell them was that the new BMW 528i that is in the shop getting a new transmission installed with quotes of up to $13000 was the reason we are driving the Honda. I really couldn't afford another charge this Monday morning so needless to say they totally made my week. I'm very grateful for their honesty! I would highly recommend this dealership based solely on their service dept. More

Top notch salesmanship and finance experience. I rated this dealership 5 stars but they deserve 10!!! We bought my wife a new honda accord from this dealership last year, and were amazed by the co I rated this dealership 5 stars but they deserve 10!!! We bought my wife a new honda accord from this dealership last year, and were amazed by the courtesy and friendliness of everyone associated with honda of Cleveland. Our time spent there was comfortable and conversation was enjoyable and entertaining, so the time passed fast while we were dealt with. We just bought another vehicle (a used truck) and we were extended the same friendly and courteous service as before. Fred Stewart was the salesman we dealt with for our truck, and We couldn't have asked for a nicer person to deal with. He was knowledgable and detailed about the vehicle and we felt he was happy to help us. We told him what we wanted and he delivered! In my view he was outstanding as a representative of Honda of Cleveland! When it came time to go through the closing, Mike Hamby made the details of the final paperwork simple and understandable for us. He was very professional and got for us what we feel was a great finance deal. We are sure this dealership is the best Honda dealership in the southeast, FOR SURE!!!! We would highly recommend to anyone looking for a new Honda, or a used vehicle Honda of Cleveland, Tennessee. More