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Honda of Cleveland
Cleveland, TN
1,554 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,554 reviews
June 08, 2017
Very happy with my purchase from Honda of Cleveland Honda of Cleveland met all my expectations. I called and spoke with a sales person over the phone and was able to come to a price over the phone. I ha Honda of Cleveland met all my expectations. I called and spoke with a sales person over the phone and was able to come to a price over the phone. I had called and researched many dealerships and Honda of Cleveland had a great inventory and the CRV I was looking for and we agreed on a price and I came the next day and purchased this wonderful SUV. More
by donna
Employees Worked With
Joey Dawson, Shawna Ellis
June 06, 2017
Awesome people!!! This is our third purchase with this dealership. They are exceptional hands down!!! Would not go any where else. We have always been treated fairly an This is our third purchase with this dealership. They are exceptional hands down!!! Would not go any where else. We have always been treated fairly and are always made feel special!! More
by Tody
Employees Worked With
Corey Choate, Mike Hamby, Shawna Ellis
June 06, 2017
My experience was very comfortable and pleasant. Honda of Cleveland made me feel at home and were very attentive to my needs. The buying experience was very positive and I will definitely do business Honda of Cleveland made me feel at home and were very attentive to my needs. The buying experience was very positive and I will definitely do business with them again. Shawna was my salesperson and she made me feel comfortable and at ease throughout. More
by marymossw1
Employees Worked With
Shawna Ellis, Shawna Ellis
June 05, 2017
Terrible Employee, Terrible Customer Service I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone for two (2) days about one (1) specific vehicle, we made the two (2) hour drive from Nashville with intentions of purchasing said vehicle. I will not go into great detail but the employees that we encountered were incompetent, extremely rude, they do NOT communicate internally, they tried to get us to pay a $500 NON-REFUNDABLE deposit which is ILLEGAL! They absolutely refused to help me, I am a single mother that drove over 2 hours to purchase a vehicle. I came armed with pre-approval financing, it was a done deal. MORE LIES FROM THIS COMPANY - Jaime did NOT call us on our trip down to say that anyone was looking at the vehicle. We were told by phone that the deposit was NON-REFUNDABLE by Jessica, that is when we said, we would take our chance because who would be stupid enough to throw $500 out the window? No one in their right mind! Once we arrived at the facility, the gentleman that came outside again concurred that the deposit is NON-REFUNDABLE because as your company sees it, "you aren't going to miss out on 2 sales!" Direct quote from YOUR EMPLOYEE. RODNEY misrepresented himself as a MANAGER, when it is clear on this website he is only in SALES. Keep lying but I know the truth in my situation and everyone that comes into contact with you should be very aware of it. It is also VERY strange that only positive reviews show up, as my NEGATIVE review is not. So, it is apparent that you have many more negative reviews that you all choose to keep to yourself. Convenient. Liars and Snakes. I will NEVER do business with this company again and I will tell everyone about my NEGATIVE experience with this company. RODNEY doesn't even appear to be a manager. He is RUDE, a snake and pure xxxx. The general manager should be ashamed to have someone like him working for them. DO NOT SHOP THIS BUSINESS! YOU WILL REGRET IT! More
by Carshopper
June 04, 2017
Always great service In my opinion, Honda of Cleveland is the best place to have your vehicle serviced. They are prompt, courteous, and professional. I will always use t In my opinion, Honda of Cleveland is the best place to have your vehicle serviced. They are prompt, courteous, and professional. I will always use them for service and repair More
by Old Coach
Employees Worked With
June 04, 2017
Blake Mantooth Jessica was very prompt to email me. She was very sweet & kind when I met her in person. Blake was great! He was laid back, friendly & easy to talk to Jessica was very prompt to email me. She was very sweet & kind when I met her in person. Blake was great! He was laid back, friendly & easy to talk to. I'm very happy with my purchase. More
by Stacey@bellsouth
June 02, 2017
Great experience. Sales associate was very nice and went above and beyond to make this a good experience for me and my family. I would definitely visit this dealership Sales associate was very nice and went above and beyond to make this a good experience for me and my family. I would definitely visit this dealership again. More
by HappyHondaOwner
Employees Worked With
Corey Choate, John Davis, Kristina Lowe, Blake Mantooth
May 31, 2017
Very friendly staff and helpful , I had work done on my Ford at a different dealership and the service was not even comparable. The Ford dealership was rude and unhelpful this Honda , I had work done on my Ford at a different dealership and the service was not even comparable. The Ford dealership was rude and unhelpful this Honda dealership won my business for years to come. Very helpful staff, they practically bend over backwards to make sure you get the service you need. More
by Kaleb Stock
Employees Worked With
May 25, 2017
An excellent experience all around We were searching a new car purchase (compact SUV) and made the rounds of various dealers we were interested in; Toyota, Mazda and Honda. While the o We were searching a new car purchase (compact SUV) and made the rounds of various dealers we were interested in; Toyota, Mazda and Honda. While the other dealers had good product and generally presented their products well, Jerry Anderson, at Honda of Cleveland clearly had the best grasp of the product he was presenting. While it took hours to get all the details we were interested in (model, trim, options, etc.) at Toyota, Jerry could answer our questions without hesitation or checking with anyone. That was clearly a large factor in going with Honda; plus the reputation of Honda and the general trim package that came with the CR-V model we were interested in. Honda offered the best and most comprehensive trim package at our price point. If you trust Honda, you can't do better in a compact CR-V than the EX model. We purchased the somewhat upgrade (L) trim package. More
by Andrew B Lefton
Employees Worked With
Jerry Anderson
May 25, 2017
If Honda service is usually like this - we're okay After purchasing our 2017 Honda CR-V we had an occasion to return to Honda of Cleveland (TN) for programming of our second remote entry key and to hav After purchasing our 2017 Honda CR-V we had an occasion to return to Honda of Cleveland (TN) for programming of our second remote entry key and to have a slight stain removed from our leather seating. Both were handled rapidly and in a friendly and prompt manner by Mark Duncan. So far, this is the best service experience I've ever had...and on a par with, or better than, service I had for my previous 2010 vehicle. And, I thought that was pretty good. If future service works this well, I more than pleased. Thank you, Mark. More
by Andrew B Lefton
Employees Worked With
