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Honda of Cleveland
Cleveland, TN
1,554 Reviews
Locally owned and operated with a A+ Better Business Bureau rating, Honda Cleveland is a full service Honda dealership. Honda Cleveland has been awarded Honda's President's Award seven times and was the first dealer in Tennessee to be Express Service Cerified. Honda Cleveland has been nominated four times for the Better Business Bureau's Torch Award for business ethics.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,554 reviews
August 23, 2017
Watch out...only care about the sale Terrible experience from the get-go...sales person was new and yet could not get anything confirmed. Have taken new Accord in three times for recalls Terrible experience from the get-go...sales person was new and yet could not get anything confirmed. Have taken new Accord in three times for recalls that required 2+ days of wait time to fix/repair defective part and each time getting the Service Dept to answer and return my calls has been an exercise in futility. To make matters worse, each different person that speak with at the dealership comes across like they could care less what our problem is now that they've sold us the car- This includes the service manager and over all dealership manager. Stay away as this dealership is only concerned with selling your cars and not taking care of the bad ones they've sold to people. More
by Jon
Employees Worked With
Dion (sales), Stephen Hailey
August 23, 2017
Awesome Day Great staff!! Jerry and John took great care of us and gave my 15 year old "the BEST DAY EVER"!! Thank you Honda of Cleveland!! Great staff!! Jerry and John took great care of us and gave my 15 year old "the BEST DAY EVER"!! Thank you Honda of Cleveland!! More
by Missy
Employees Worked With
Jerry Anderson
August 22, 2017
Satisfied Based on years of past experience I my confident when I bring my car in they will service or fix what is necessary and goes the extra mile every time. Based on years of past experience I my confident when I bring my car in they will service or fix what is necessary and goes the extra mile every time. I don't have to worry they are charging me for things they did not do or my car did not need. More
by pippi
Employees Worked With
August 22, 2017
Good service as always. We have probably purchased 10 Honda's maybe more from you. My 2016 Pilot has had a few defects that I was not very happy about. I brought it in and We have probably purchased 10 Honda's maybe more from you. My 2016 Pilot has had a few defects that I was not very happy about. I brought it in and talked to Roger Russell he assured me that everything would be fixed and it was. He has been fair and I believe honest in keeping our vehicles safe and good working order for my wife, daughter and myself. He IS my "GO TO" man at Honda. This recent visit was no exception everything went smooth. More
by jamesep
Employees Worked With
August 22, 2017
Friendliest Staff Mark and Will are the best! They always take good care of me. I brought my son with me, and they were very accommodating to us while we waited. Mark and Will are the best! They always take good care of me. I brought my son with me, and they were very accommodating to us while we waited. More
by Ashley29
August 20, 2017
Awesome service. When I got there at 8:15 am, the place was crowded already so I made myself comfortable thinking I would be there for a while. Twenty minutes later it When I got there at 8:15 am, the place was crowded already so I made myself comfortable thinking I would be there for a while. Twenty minutes later it was done and I was checking out. Mark answered my questions and I was on my way. More
by Carefree rider
Employees Worked With
August 18, 2017
SERVICE TEAM Greg, Roger and Mark are truly the best of the best. They go OUT OF THEIR WAY to please me as a customer. They are honest...if I do not understand s Greg, Roger and Mark are truly the best of the best. They go OUT OF THEIR WAY to please me as a customer. They are honest...if I do not understand something, it is explained to my satisfaction. How many place does a customer receive this kind of service? Again, please keep all three of these gentlemen. They know their stuff. And whoever the gentleman is that detailed my car made it look BRAND NEW...one hundred plus percent thorough! GREAT JOB to all. You sure put a smile and a skip in my step! More
by susieq
Employees Worked With
Other Employees :
The gentleman that detailed my car-YOU DID A GREAT JOB!, Greg Lee
August 18, 2017
excelent Kendric was very personable and attentive. He explained and showed us everything about the auto. said to call him with any questions at any time. Kendric was very personable and attentive. He explained and showed us everything about the auto. said to call him with any questions at any time. More
by jes
Employees Worked With
Kristina Lowe, Michelle Shealy, Kendric Finch
August 18, 2017
Amazing Service Team! Greg, Mark, and Roger are absolutely the best service advisors that I have ever dealt with. Upon arrival, I was welcomed with a friendly greeting and Greg, Mark, and Roger are absolutely the best service advisors that I have ever dealt with. Upon arrival, I was welcomed with a friendly greeting and immediate service. Each of these gentlemen was adament in ensuring that my needs were met and my vehicle was taken care of. While waiting for a ride from the dealership, I was provided with refreshments and a vivid, understandable explanation of all maintenance that needed to be done on my vehicle. I was kept very up to speed on the progression of my car's maintenance throughout the day. I truly felt like these gentlemen cared about not only their jobs, but also my satisfaction and peace of mind. I would absolutely recommend this dealership to anyone. More
by KCooper2
August 17, 2017
Thank you!! We just bought a 2012 Jeep and had an awesome experience. James was super patient and went well above our expectations. Mike made the financing proces We just bought a 2012 Jeep and had an awesome experience. James was super patient and went well above our expectations. Mike made the financing process so quick and easy. Thank you, both, so much for a pleasant day! More
by tillstoy
