Honda of Cleveland Heights

Drew was professional, personable and very knowlegeable about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. More

A huge shout-out to Jeff and his team for making my experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your exc experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your excellent work and attention! More

Bahaa was great, super friendly and helpful during the purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming b purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming back for Bahaa! More

I had a wonderful experience at this dealership due to Marcello Johnson he kept his word and delivered a brand new vehicle in my possession,I appreciate the service that was provided and recommend this de Marcello Johnson he kept his word and delivered a brand new vehicle in my possession,I appreciate the service that was provided and recommend this dealership to anyone…… More

I had such an exceptional experience at Honda of Cleveland Heights with Marcello Johnson. He provided me a great customer service experience. His response was timely and he showed great commitment a Cleveland Heights with Marcello Johnson. He provided me a great customer service experience. His response was timely and he showed great commitment and dedication to ensuring that my daughter received the best vehicle and he delivered on his promises. With some minor hiccups at the beginning, we left driving away with the perfect vehicle. Thanks to all the staff that showed patience and dedication during the transaction and thoroughly explained all the paperwork before signing. I would definitely recommend Honda of Cleveland Heights to anyone in the market in search of a safe, reliable, reasonably priced vehicle call Mr. Marcello Johnson, he got you! More

Finding Find a car it’s not my favorite way to spend my time. Drew made the whole transaction painless.a car it’s not my favorite way to spend my time. He was helpful worked with our budget, polite, honest time. Drew made the whole transaction painless.a car it’s not my favorite way to spend my time. He was helpful worked with our budget, polite, honest and fast More

It’s easy to do business with this dealer. Our sales rep, Ron was great and tentative. He came to office when he was supposed to be off, to make sure the paperwork and everything goes throug Our sales rep, Ron was great and tentative. He came to office when he was supposed to be off, to make sure the paperwork and everything goes through smoothly. Thanks, Ron. More

Greetings, If there was a zero rating, that would be what I would give Honda of Cleveland Heights. I just had my vehicle in for service in the last several days. I received my vehicle with oil, boot s what I would give Honda of Cleveland Heights. I just had my vehicle in for service in the last several days. I received my vehicle with oil, boot stains, oily fingerprints inside of the vehcile. I notified my service advisor of this issue and I was informed that I would receive a complentary detail. I was afforded a vehcile to dry in the interim. The vehicle I was given was filthy and wreaked of marijauna. I was appalled because due to my profession this could have caused me some serious issues with my employer. Unfortunately, no one ever calls a client any more at this dealership when vehicles are ready for pick up. I received a text message only. I inspected my vehicle and found that no complementary detail was given, someone seemed to just attempt to wipe the oil and grease stains. In which they didn't even complete the job. I complained once again to the service mananger pertaining to the vehilce that I received and the condition of my vehicle. I did receive an apology however nothing else was offered to me. This is the third occurence of this behavior at this dealership. My vehicle was in for service a couple of months ago and the same scenario happened at the time as well. My vehicle was also damaged by someone in the service department which resulted in body work repairs that had to be made. Things to note are that the lines are always execessively long, and the professional decorum seems to be a lost art. My plan is to report these mishaps to the Ohio Attorney General, the Better Business Bureau, and the local news so that this unprofessional behavior can stop. I am in the market for purchasing a new vehicle and the sales side needs some recalibration as well. I set up a day and time to come to see a vehicle. I was left standing in the lobby appoximately one half of an hour. My potential sales rep was preparing to take me to see the vehicle when a gentleman yelled out, sorry its sold he can only look at it. The salesman apologized because he was unaware that the vehicle had been sold. While things happen, it is apparent that the level of communication in this delarship is lacking severely. My purpose to you potential consumer of Honda of Cleveland Heights, please be aware. I will not stand still and sit back to see another potential consumer hurt, incovenienced or simply ignored. Oh, how I miss the days of Motorcars Honda. Night and day is not even a close comparison. I will be made whole and any who comes after me will be made aware of this nightmare that I experienced!! More

Honda of Cleveland Heights offers excellent customer service and makes the car purchasing experience enjoyable. Drew Butler was exceptional and went the extra mile to make sure our high expectations we service and makes the car purchasing experience enjoyable. Drew Butler was exceptional and went the extra mile to make sure our high expectations were not only met but exceeded. Alan Parker enhanced the quality of the overall experience. I highly recommend Honda of Cleveland Heights. More

I purchased a car from Roman at this dealership in September. In November, the engine failed. I know things happen and cars aren’t perfect, so my honest feedback about this specific salesman and deale September. In November, the engine failed. I know things happen and cars aren’t perfect, so my honest feedback about this specific salesman and dealership is that they are very focused on making money and getting cars off the lot. They act caring when you purchase your vehicle, but definitely don’t deliver on their promises- the salesman also told me I’d be able to get the car detailed for no charge, however, when I scheduled an appointment, he told me I only had two weeks to get the car detailed upon purchase. Furthermore, when the check engine light came on, they said they couldn’t diagnose it, as they only diagnose Hondas. I’m disappointed in the way the dealership values quantity over quality, however if you’re looking for a new Honda with a good warranty, you could get it here. Customer service is trash. More