Honda of Cleveland Heights

I made an offer via phone on a used 2020 Honda Civic (a flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, Alan, the salesman, then flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, Alan, the salesman, then called back to say that he wouldn't sell the car for that price (a $415 price discrepancy). This is despite the car's being overpriced according to the market and comps in the area. He refused to budge even $1. I told him that while I did like the car, I had other prospects and would let him know the next day. The dealership responded by increasing the car price by $300 the next morning. Fast forward to two weeks later--when I'm comfortably in a brand new car that I found for a higher price but a better deal--and not only is the used car I was interested in still on the lot, but they've now lowered the list price by $970 (UPDATE: It’s now $1,070 lower). Multiple members of the sales team are still calling or emailing me at least once per day to see if I'm interested in it. Boy, did they overplay their hand. Also, note that the website for this dealership lists service records (look for "window sticker" and then "service receipts"). Many of the "accident free" cars they sell have, for example, new bumpers or new door panels. Another Civic I was looking at had the steering column replaced and transmission work done, among other big things (nearly $5k in work). Clearly a lemon, but you'd never know without checking those records. Buyer beware. More

Great dealership with great car selection and great people. Would 100% recommend Ron as he helped us complete the sale and made it easy for us. He also let us take the car for an extended test drive. people. Would 100% recommend Ron as he helped us complete the sale and made it easy for us. He also let us take the car for an extended test drive. More

Drew was professional, personable and very knowlegeable about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. More

A huge shout-out to Jeff and his team for making my experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your exc experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your excellent work and attention! More

Bahaa was great, super friendly and helpful during the purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming b purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming back for Bahaa! More