Honda of Cleveland Heights

Never have I dealt with such a terrible dealership, every part of of buying my vehicle and having it serviced has been a disaster. I made a appointment on the phone to come in and look at the car I get there part of of buying my vehicle and having it serviced has been a disaster. I made a appointment on the phone to come in and look at the car I get there and they can’t find the car come to find out it’s because a manager took it home no big deal but still annoying being that I had a 9am appointment to view the car. So when I was talking to my salesman I made it clear There were two things that I specifically mentioned to him before my purchase I wanted to make sure would taken care of and was told that was “no problem” one of them being that the vehicle came with 2 sets of keys and the other that I tire pressure light addressed and fixed PRIOR to me taking delivery. I come back a few days later to pick up my vehicle after being told it would be ready for me, that couldn’t have been any further from the truth. I come in and meet my sales person and he hands me 1 key and I specifically asked that it would have 2 keys and he said they couldn’t find it but I could buy a extra key then i go to leave and the tire pressure warning light is still on, so they ran it back to service and I waited some time for it and they said that I just needed to drive the car and it would go away. Ok fine at this point I’m Mad and very annoyed about the situation so we agreed that if it didn’t go away they would fix what ever issue it may have, so I’m leaving on my way home and they sold me a care with less than a 1/8th tank of gas wish I saw this when I was in the dealership lot but I was aggravated about the other issues. So I text my salesman about setting up a appointment since the light never went off and he claimed to get me all set for Saturday morning, ok great but he never said what time so I called the service department and was told to come in at 7:30 when they open and that’s perfect for me. So I pull in the service writer has no idea about me coming in and said they only do oil changes on Saturdays so after talking to the manager they agreed to look at my car. So I sit and wait for it to be fixed and they said 2 tire pressure sensors needed replaced 7 HOURS later I’m still sitting waiting for my car to be fixed. Totally unacceptable never have I had such a terrible experience at a dealership and the fact I was lied to straight to my face is so wrong. More

my dealer was marcello Johnson and Jasmine France and they gave me excellent customer service would buy from them again they gave me excellent customer service would buy from them again More

The most shady place ever! Steer clear! They tack on hidden costs, are rude and nasty and give defected vehicles! Steer clear! They tack on hidden costs, are rude and nasty and give defected vehicles! More

Everyone was nice and the building was clean and I appreciate Stevi for helping me appreciate Stevi for helping me More

I love this Place they are very professional and have the best cars and one of the best salesman’s I be ever met Mr.Marcello Johnson he was very patient and informative and helped me and others I know ge the best cars and one of the best salesman’s I be ever met Mr.Marcello Johnson he was very patient and informative and helped me and others I know get the best deal even with a low credit score highly recommend. More

I would have left less than one star if it was an option. The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have don The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have done business with this Honda location for over 20 years. Under this new management, I would not only NOT recommend them, but also advise anyone thinking of buying a car from them to run fast and far away!!!!! More