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Honda of Cleveland Heights
Cleveland Heights, OH
3,175 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 25, 2024
We also concur with the many others who have stated in their reviews that this dealer is sleazy. They are BEYOND sleazy!!! We went in to this dealer to look for a vehicle for my daughter. We picked one their reviews that this dealer is sleazy. They are BEYOND sleazy!!! We went in to this dealer to look for a vehicle for my daughter. We picked one out, and began "negotiating". They nickle and dimed us, but we finally came to an agreement and began the paperwork. While signing our life away, we got to the financing/price portion of the paperwork. Upon reviewing the numbers, we realized they tacked on an extra $100 to the agreed upon price! The finance guy was absolutely nasty with attitude and said: "Fine, if you want to wait another 20 minutes for me to redo the paperwork..." STRIKE 1. Then they proceed to give us a car on total EMPTY! We told them the least they can do is fill it for us since they tacked on an additional $100 to our already agreed price. Our sales guy offered to follow us to gas station and fill it with $15 worth of gas. What is that in todays' economy...2-3 gallons at the most??? We said "that's just an absolute insult at this point." Then the "head honcho of managers" MICHAEL STOUGHTON decides to chime in and says he will give us a tanks' worth if we leave a good review! I just laughed to myself, which he saw and set him immediatley into a rage and he says, "you know what I'm not giving you anything" WOW, GREAT customer service Mikey! STRIKE 2. It get's EVEN BETTER..... We finally left with our "new" used vehicle, it is about 8pm at this point. On our way home, the check engine light comes on!! We immediately call the dealership who tells us to bring it back in the morning to get it looked it. We do just that. The manager informs us that his guys looked at the vehicle, and came to the conclusion that "a rodent chewed through the wiring, so as a manager he actually doesn't recommend we keep the car" and he will be sending it back to auction!" So we literally had the car for less than 12 hours!!! And it continues some more..... Last night while browsing for some more vehicles in the area, I come across the SAME vehicle we purchased on Honda of Cleveland Heights' site again!!! Instead of sending a damaged vehicle back to auction like they said they would, they put it back on the market!!!!! STRIKE 3. BE AWARE OF THIS DEALERSHIP, please please BEWARE!!!!! There is a vast ocean of car dealerships out there, go elsewhere!! Look elsewhere!! Our Vehicle information: Pre-Owned 2021 Chevrolet Equinox LT Stock #158381F01 Milage 45,902 And still on their website as of June 22, 2024! More
by AB
Employees Worked With
Marcello Johnson, Anthony Prior, Michael Stoughton
May 30, 2024
I love this Place they are very professional and have the best cars and one of the best salesman’s I be ever met Mr.Marcello Johnson he was very patient and informative and helped me and others I know ge the best cars and one of the best salesman’s I be ever met Mr.Marcello Johnson he was very patient and informative and helped me and others I know get the best deal even with a low credit score highly recommend. More
by Regika
Employees Worked With
Marcello Johnson
May 07, 2024
I would have left less than one star if it was an option. The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have don The service department is unethical and has no business integrity. They have had my car for nine weeks and it still is not fixed properly. I have done business with this Honda location for over 20 years. Under this new management, I would not only NOT recommend them, but also advise anyone thinking of buying a car from them to run fast and far away!!!!! More
by skenney12
April 01, 2024
I had the best experience with bahaa faraj. Everything was easy and fast thank you so much and he help me find some cheaper car insurance Everything was easy and fast thank you so much and he help me find some cheaper car insurance More
by Mz.paul9110
Employees Worked With
Raj Tulam, Bahaa Faraj, James Puckett, Jacob Ponomarenko, Anthony Prior
March 23, 2024
I put in a deposit of $500 and later decided not to go forward with it. They promised me a 2 week refund time. It's been 16 weeks and they totally ghosted me. Iv visited the dealership 3 times and only go forward with it. They promised me a 2 week refund time. It's been 16 weeks and they totally ghosted me. Iv visited the dealership 3 times and only got excuses. When I call, they just transfer my call to a voicemail for which i have never gotten a response for. If it takes time, it takes time. I'm fine with that. But just ghosting me feels really sketchy and unprofessional. I hope I can get my money back. If the staff say "it's a hassle free refund if you don't go forward with the purchase", it's time to be cautious. More
by Kingsley
Employees Worked With
Bahaa Faraj, Jacob Ponomarenko
March 16, 2024
Dan was a great help in securing my future in another Honda. He was very thorough when it came to details and paperwork, he made the process very easy Honda. He was very thorough when it came to details and paperwork, he made the process very easy More
by Tosca
Employees Worked With
Dan Bozhukov
