Honda of Cleveland Heights

I made an offer via phone on a used 2020 Honda Civic (a flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, Alan, the salesman, then flat $20k with taxes and fees), and after verbally agreeing and my making arrangements to pick it up and complete the sale, Alan, the salesman, then called back to say that he wouldn't sell the car for that price (a $415 price discrepancy). This is despite the car's being overpriced according to the market and comps in the area. He refused to budge even $1. I told him that while I did like the car, I had other prospects and would let him know the next day. The dealership responded by increasing the car price by $300 the next morning. Fast forward to two weeks later--when I'm comfortably in a brand new car that I found for a higher price but a better deal--and not only is the used car I was interested in still on the lot, but they've now lowered the list price by $970 (UPDATE: It’s now $1,070 lower). Multiple members of the sales team are still calling or emailing me at least once per day to see if I'm interested in it. Boy, did they overplay their hand. Also, note that the website for this dealership lists service records (look for "window sticker" and then "service receipts"). Many of the "accident free" cars they sell have, for example, new bumpers or new door panels. Another Civic I was looking at had the steering column replaced and transmission work done, among other big things (nearly $5k in work). Clearly a lemon, but you'd never know without checking those records. Buyer beware. More

Great dealership with great car selection and great people. Would 100% recommend Ron as he helped us complete the sale and made it easy for us. He also let us take the car for an extended test drive. people. Would 100% recommend Ron as he helped us complete the sale and made it easy for us. He also let us take the car for an extended test drive. More

Drew was professional, personable and very knowlegeable about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. about the vehicles. Communicated info very well, was fothcoming and was patient and helpful. More

A huge shout-out to Jeff and his team for making my experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your exc experience in replacing my high-mileage vehicle so easy and efficient! His time and knowledge are so greatly appreciated! Thank you Jeff for your excellent work and attention! More

Bahaa was great, super friendly and helpful during the purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming b purchasing process. Very professional and personal, took my equipment considerations into mind when recommending a specific vehicle. Will be coming back for Bahaa! More

I had a wonderful experience at this dealership due to Marcello Johnson he kept his word and delivered a brand new vehicle in my possession,I appreciate the service that was provided and recommend this de Marcello Johnson he kept his word and delivered a brand new vehicle in my possession,I appreciate the service that was provided and recommend this dealership to anyone…… More

I had such an exceptional experience at Honda of Cleveland Heights with Marcello Johnson. He provided me a great customer service experience. His response was timely and he showed great commitment a Cleveland Heights with Marcello Johnson. He provided me a great customer service experience. His response was timely and he showed great commitment and dedication to ensuring that my daughter received the best vehicle and he delivered on his promises. With some minor hiccups at the beginning, we left driving away with the perfect vehicle. Thanks to all the staff that showed patience and dedication during the transaction and thoroughly explained all the paperwork before signing. I would definitely recommend Honda of Cleveland Heights to anyone in the market in search of a safe, reliable, reasonably priced vehicle call Mr. Marcello Johnson, he got you! More

Finding Find a car it’s not my favorite way to spend my time. Drew made the whole transaction painless.a car it’s not my favorite way to spend my time. He was helpful worked with our budget, polite, honest time. Drew made the whole transaction painless.a car it’s not my favorite way to spend my time. He was helpful worked with our budget, polite, honest and fast More

It’s easy to do business with this dealer. Our sales rep, Ron was great and tentative. He came to office when he was supposed to be off, to make sure the paperwork and everything goes throug Our sales rep, Ron was great and tentative. He came to office when he was supposed to be off, to make sure the paperwork and everything goes through smoothly. Thanks, Ron. More