Honda of Cleveland Heights

I went to them asking for help in my current Lease. I have recently suffered a financial setback. Well...I ended up with a NEW car and a reduced car payment. Burt, Bob and Brian really eased my pain. It have recently suffered a financial setback. Well...I ended up with a NEW car and a reduced car payment. Burt, Bob and Brian really eased my pain. It is always a pleasant experience when purchasing at Motorcars Honda! More

The sales person was friendly and knowledgeable, and was not pushy. Buying the car was easy and took much less time than I expected. The showroom and facilities were clean. There service department works not pushy. Buying the car was easy and took much less time than I expected. The showroom and facilities were clean. There service department works two shifts so that it's convenient to schedule service after work. More

Burt and Ernie went the extra mile to get me a 2010 Honda Civic EX to take on a vacation when the service department unexpectedly told me that my 2002 Honda Accord wasn't safe enough without extensive servic Civic EX to take on a vacation when the service department unexpectedly told me that my 2002 Honda Accord wasn't safe enough without extensive service. They found me a car from another dealer and I was able to get it the day I needed to leave. Ernie went to great lengths to find and get this car. Burt came in on his day off to deliver it to me and explain all the paperwork. Financing also went smoothly. Thank you More

I bot my Honda EX from Motorcars primarily due to Marcus Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an expe Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an experience as when we went out with Marcus. We thought we wanted a Element, but without Marcus' sales acumen, we wouldn't have realized that it was the Accord that fit our requirements much better. He was patient, knowledgeable and could answer any questions we had. I've written this to you before, but my "Motorcars" experience has turned my opinion of car dealerships around 180 degrees! Because I was treated so well during the purchase, I've continued to service my car there even though we live pretty far away. Thank you Marcus!!! We love you Motorcars! I tell everyone about you. Now for the service part of this kudo. My Accord is a 2004 and somewhere around 2008, the radio simply stopped working one day. We were told the repair was under warranty and quickly brought it in. The radio worked fine afterwards, BUT, the Auto temp control stopped working. We'd never had any problems with that part before and as I work 9-5, and far away to boot, and being able to heat the car without using the Auto button, I tried a few times by telephone to resolve the suspicion I had that something had gone wrong with the Auto when they pulled out the radio (they are very near each other). Try as I might, I never did get that promised call back from each tech I spoke to with some kind of a resolution. This went on for two years. Last month we were up for a large service and it seemed like a good time to settle the matter once and for all. I am a patient person but felt frustrated and had already decided to go somewhere else to service the car if I could't get any satisfaction this time. So I called and was told that my complaint would be routed to the Service Manager (yada yada). However, probably thanks to Georgiann, I DID receive a call back from Elmer the next day and we had a long conversation. Both Georgiann and Elmer are to be commended for taking the reponsibility onto themselves to finally resolve this situation in an honest and professional way. Georgiann calmed me down in her wonderful soothing manner, and Elmer actually "heard" my whole story, researched it further himself, and instead of placating me with silly suggestions, actually did something about it. He scheduled a special check of the problem, my husband brought the car in and during the service, when all the parts were exposed, someone noticed that two wires weren't connected. That must have been the problem ALL ALONG because they connected the wires and THE AUTO WORKS for the first time in 2 years! If it were not for Elmer's honesty and his focus on treating customers with respect and intelligence, this repair might not have happened the way it should have, with absolutely no pain to my pocket book. And you can be sure that I am now a happy Motorcars customer once again and glad to be back in the family. See you all next oil change! Thanks so much for keeping my faith in you strong!!! Nancy W. More

The staff worked hard to help me find the right vehicle for me. They gave me a fair deal on a vehicle in great condition. I wouldn't hesitate to work with this dealer again in the future and look forward t for me. They gave me a fair deal on a vehicle in great condition. I wouldn't hesitate to work with this dealer again in the future and look forward to driving my car for many years to come. Thank you. More

Overall, I had a great experience at Motorcars when I was looking to purchase a new Odyssey. The sales staff at Motorcars was very helpful in helping me locate the vehicle that I needed, and a price I could looking to purchase a new Odyssey. The sales staff at Motorcars was very helpful in helping me locate the vehicle that I needed, and a price I could afford. When it's time for a new car, I plan to go back. More

Everyone that we worked with at the Motorcars Honda dealership in Cleveland Heights was great. Andrew Chiarelli worked hard to get exactly what we wanted. This was a pleasant experience overall, and dealership in Cleveland Heights was great. Andrew Chiarelli worked hard to get exactly what we wanted. This was a pleasant experience overall, and we will do business with them again in the future. More

I purchased my 2008 Honda Civic from Motorcars Honda in Mayfield Heights and have always had excellent service at the service department. I was recently involved in a major automobile accident on the freew Mayfield Heights and have always had excellent service at the service department. I was recently involved in a major automobile accident on the freeway and had auto body work done on my car at Motorcars Auto Body. Although I was not happy with my service at the auto body shop (who is NOT affiliated with the dealership), I have NEVER had a problem at the service department at the dealership. In fact, the service department at the dealership, especially Andre Di Matteo, has been very kind and generous. They have helped identify and fix problems that I have had at the auto body shop. They have also been able to answer all my questions and schedule me for convenient appointments. I would recommend the service department at the dealership to everyone in the greater Cleveland area! More

Georgiann is very friendly and always eager to help the customer. Person like Georgiann is an asset for any business. I have great experience working with Georgiann during my last visit to Motor Cars Honda customer. Person like Georgiann is an asset for any business. I have great experience working with Georgiann during my last visit to Motor Cars Honda for the servicing of Honda CR-V. I also like the internet facility in the waiting area. More

A very positive experience. Andrew was great in explaining everything about the honda civic. We loved the no pressure to buy the car today approach that most other dealerships will do. When picking explaining everything about the honda civic. We loved the no pressure to buy the car today approach that most other dealerships will do. When picking up the car, everyone we dealt with were all extremely pleasant and easy to work with. Andrew went over in the car to make sure we knew where everything was and how it worked. They all work very well together to make buying a car fun. More