Honda of Cleveland Heights

We were greeted right away by Xavier when we came to Motorcars Honda and he was friendly and helpful. He didn't try to push us into anything we didn't want and listened to what we were saying. The prese Motorcars Honda and he was friendly and helpful. He didn't try to push us into anything we didn't want and listened to what we were saying. The presentation of the car was great: disco lights and music in a small private room and he took time to explain the features on our new Honda. Everyone else we talked to during this experience at Motorcars Honda was also amiable and ready to help us get what we wanted. It was quick and easy. More

What an efficient, friendly, professional, and low-pressure experience. Xavier Meza was very easy to deal with - very responsive and helpful. The initial quote was the lowest of five we solicite low-pressure experience. Xavier Meza was very easy to deal with - very responsive and helpful. The initial quote was the lowest of five we solicited from local dealers. If a car purchase can be a pleasant experience, then this was a perfect example. More

It was very friendly place and Andrew took his time with me and my family. And Vinson and Kevin was great too. My sister came here when she won a car on TV. And she liked it here. I other sister came to me and my family. And Vinson and Kevin was great too. My sister came here when she won a car on TV. And she liked it here. I other sister came to Motorcars for her used car and she like it there too and I'm glad i came too. More

I went to them asking for help in my current Lease. I have recently suffered a financial setback. Well...I ended up with a NEW car and a reduced car payment. Burt, Bob and Brian really eased my pain. It have recently suffered a financial setback. Well...I ended up with a NEW car and a reduced car payment. Burt, Bob and Brian really eased my pain. It is always a pleasant experience when purchasing at Motorcars Honda! More

The sales person was friendly and knowledgeable, and was not pushy. Buying the car was easy and took much less time than I expected. The showroom and facilities were clean. There service department works not pushy. Buying the car was easy and took much less time than I expected. The showroom and facilities were clean. There service department works two shifts so that it's convenient to schedule service after work. More

Burt and Ernie went the extra mile to get me a 2010 Honda Civic EX to take on a vacation when the service department unexpectedly told me that my 2002 Honda Accord wasn't safe enough without extensive servic Civic EX to take on a vacation when the service department unexpectedly told me that my 2002 Honda Accord wasn't safe enough without extensive service. They found me a car from another dealer and I was able to get it the day I needed to leave. Ernie went to great lengths to find and get this car. Burt came in on his day off to deliver it to me and explain all the paperwork. Financing also went smoothly. Thank you More

I bot my Honda EX from Motorcars primarily due to Marcus Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an expe Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an experience as when we went out with Marcus. We thought we wanted a Element, but without Marcus' sales acumen, we wouldn't have realized that it was the Accord that fit our requirements much better. He was patient, knowledgeable and could answer any questions we had. I've written this to you before, but my "Motorcars" experience has turned my opinion of car dealerships around 180 degrees! Because I was treated so well during the purchase, I've continued to service my car there even though we live pretty far away. Thank you Marcus!!! We love you Motorcars! I tell everyone about you. Now for the service part of this kudo. My Accord is a 2004 and somewhere around 2008, the radio simply stopped working one day. We were told the repair was under warranty and quickly brought it in. The radio worked fine afterwards, BUT, the Auto temp control stopped working. We'd never had any problems with that part before and as I work 9-5, and far away to boot, and being able to heat the car without using the Auto button, I tried a few times by telephone to resolve the suspicion I had that something had gone wrong with the Auto when they pulled out the radio (they are very near each other). Try as I might, I never did get that promised call back from each tech I spoke to with some kind of a resolution. This went on for two years. Last month we were up for a large service and it seemed like a good time to settle the matter once and for all. I am a patient person but felt frustrated and had already decided to go somewhere else to service the car if I could't get any satisfaction this time. So I called and was told that my complaint would be routed to the Service Manager (yada yada). However, probably thanks to Georgiann, I DID receive a call back from Elmer the next day and we had a long conversation. Both Georgiann and Elmer are to be commended for taking the reponsibility onto themselves to finally resolve this situation in an honest and professional way. Georgiann calmed me down in her wonderful soothing manner, and Elmer actually "heard" my whole story, researched it further himself, and instead of placating me with silly suggestions, actually did something about it. He scheduled a special check of the problem, my husband brought the car in and during the service, when all the parts were exposed, someone noticed that two wires weren't connected. That must have been the problem ALL ALONG because they connected the wires and THE AUTO WORKS for the first time in 2 years! If it were not for Elmer's honesty and his focus on treating customers with respect and intelligence, this repair might not have happened the way it should have, with absolutely no pain to my pocket book. And you can be sure that I am now a happy Motorcars customer once again and glad to be back in the family. See you all next oil change! Thanks so much for keeping my faith in you strong!!! Nancy W. More

The staff worked hard to help me find the right vehicle for me. They gave me a fair deal on a vehicle in great condition. I wouldn't hesitate to work with this dealer again in the future and look forward t for me. They gave me a fair deal on a vehicle in great condition. I wouldn't hesitate to work with this dealer again in the future and look forward to driving my car for many years to come. Thank you. More

Overall, I had a great experience at Motorcars when I was looking to purchase a new Odyssey. The sales staff at Motorcars was very helpful in helping me locate the vehicle that I needed, and a price I could looking to purchase a new Odyssey. The sales staff at Motorcars was very helpful in helping me locate the vehicle that I needed, and a price I could afford. When it's time for a new car, I plan to go back. More

Everyone that we worked with at the Motorcars Honda dealership in Cleveland Heights was great. Andrew Chiarelli worked hard to get exactly what we wanted. This was a pleasant experience overall, and dealership in Cleveland Heights was great. Andrew Chiarelli worked hard to get exactly what we wanted. This was a pleasant experience overall, and we will do business with them again in the future. More