Honda of Cleveland Heights

I worked with Andrew at Motorcars Honda on and off for about two weeks as I muddled, analyzed and felt my way through the process of deciding what car to get. After 16 years, my wife's car's had traveled about two weeks as I muddled, analyzed and felt my way through the process of deciding what car to get. After 16 years, my wife's car's had traveled its last mile. She and I agreed I would get the next new car and deciding on a replacement was difficult for me. After about a week of looking around I decided I wanted a plug-in car like the Volt, Leaf or the upcoming Prius. After reading various forums and reviews, I opted to wait for the upcoming prius. Andrew was very helpful in taking the time to understand my needs with what kind of car I wanted. Over the course of another week, we went over likely time tables of when various models would be released and options of how to get by in the least expensive way until then. Ultimately I opted to wait for the 4th Generation Prius when it will likely hit the market in the fall of 2015. By then the plug-in prius may have undergone significant changes and will benefit from many of the changes of the 4th gen line-up. With Andrews facts, figures and informed inferences & opinions about Honda and Toyota from his experience as Motorcars' alternative fleet manager for the past 13 years, I ended up doing a 3 year lease. The lease is a 2011 Honda Civic DX VP, which is basically a base level Civic with power windows, stereo and A/C. I have the option to extend the lease by up to 24 months. If I keep the lease for a full 60 months (which is my plan, though I'm not required to) the final out-the-door cost will be just under $10,000. By then my plug-in prius should be waiting for me. $166.17 per month for a civic for 5 years is a fantastically affordable deal. Because of Andrew's knowledge, patience, availability for my endless questions, thoughtfulness and consideration I was able to structure the lease in a way that saves me over $1,200 over 5 years, which is nothing to sneeze at. What makes his excellence as a salesman even better is the fact that my $10,000 lease deal was very small compared to what he gets from his typical sales. He probably spent over twice the time with me as his usual customers and for well less than half the average sales price he usually gets. Yet I was still treated the care, consideration, thoughtfulness and respect of anyone else. I know I am a very picky buyer. I am hard to please. I consider all the possibilities and all the angles. Yet Andrew patiently helped me with all of it so I could meet my needs. I bought my first car from Andrew in 2002 and from my experiences at the time (and that of dealer maintenance since then), came back to him now in 2011. I'll do it again in 2016. If you're looking for excellence in sales and service, look no further than Andrew Chiarelli with MotorCars Honda. More

...did my background info on what three cars we were looking at based on safety, looks, mpg and dependability. Went to two other dealers and by far this was the only one that made us feel welcome and t looking at based on safety, looks, mpg and dependability. Went to two other dealers and by far this was the only one that made us feel welcome and they wanted our business. Went to Ganley (Subaru Forrester) and Mullinax (Ford Escape) but ultimately chose Honda CRV from Motorcars because Rick listened to what our needs were and my wife and I felt we were not being swindled... More

We have been customers of Motorcars Honda since 2004, and just started leasing our fourth automobile. This time may have been the most pleasurable. Anna Register was very knowledgeable and helpful in helping just started leasing our fourth automobile. This time may have been the most pleasurable. Anna Register was very knowledgeable and helpful in helping us make our decision as to which new Honda would best serve our current situation. Anna combined her personality and her professionalism into a truly rewarding experience for us. We hope that we will be able to continue to share more experiences with Anna for years to come. Thank you for having people like Anna on your sales team. More

Salesperson was knowledgeable, helpful and responsive. Would highly recommend him to family and friends. Spent a great deal of time helping me become familiarized with navigation system, blue tooth, and Would highly recommend him to family and friends. Spent a great deal of time helping me become familiarized with navigation system, blue tooth, and other features of this automobile that I had not experienced with past vehicles. More

We have worked with Andrew for the past 3 cars. He is very knowlegable and he always makes himself available to us. The dealership is also very convenient. We seem to always be able to get great servic very knowlegable and he always makes himself available to us. The dealership is also very convenient. We seem to always be able to get great service, and quick response from Andrew, and the rest of the team. More

Appreciated Andrew's patience with our many questions and his willingness to communicate with us by phone, text and e-mail and we moved through the decision process. Having completed this review, I hereby a his willingness to communicate with us by phone, text and e-mail and we moved through the decision process. Having completed this review, I hereby add this sentence to make it acceptably long. More

I have dealt with Motorcars Honda,for over 18 Years. The dealership is just great, they try to meet your every need and wishes.The main reason I deal with them is because of Andrew Chiarelli.I have bought 7 dealership is just great, they try to meet your every need and wishes.The main reason I deal with them is because of Andrew Chiarelli.I have bought 7 cars from him in 18 yrs.he always takes time to explain all the details of the sale,and explains the new car from top to bottom.He has been only a phone call away to handle any questoins or problems I might have.I am 70 yrs old and will buy cars from him as long as I can drive. Very satisfied customer, John J. Stofira More

Anna was a new salesperson when we worked with her in December 2010. Her customer services skill were terrific as was her sense of when to involve her supervisor. Neither of us likes the car buying proce December 2010. Her customer services skill were terrific as was her sense of when to involve her supervisor. Neither of us likes the car buying process, but she has an authenticity that is often hidden. Over all a very good experience. Would recommend this dealer and Anna. More

Andrew was extremely helpful throughout our car buying experience.He is very knowledgeable and passionate when it comes to cars. He was able to answer any question concerning our car. We got the car we wa experience.He is very knowledgeable and passionate when it comes to cars. He was able to answer any question concerning our car. We got the car we wanted at a fair price without all the typical back and forth haggling that most dealers subject you to. Andrew was also kind enough to deliver the car to us. It is a 210 mile trip! My husband and I have purchased several new vehicles and this was definately the best experience we have ever had. More

I just purchased a used 2007 Prius (3/2011)through Motorcars Honda/Toyota/Scion/Mahindra in Cleveland Heights. The original salesperson who "nabbed" me at the door in the Motorcar Toyota dealership d Motorcars Honda/Toyota/Scion/Mahindra in Cleveland Heights. The original salesperson who "nabbed" me at the door in the Motorcar Toyota dealership didn't really have a very good knowledge of the hybrid vehicle lines. So after talking with a sales manager he referred me to Andrew Chiarelli at the Motorcars Honda located across the street from the toyota dealer. From there on out, I received excellent support and treatment. Andrew is clearly the local expert in hybrid systems for the dealership. Not only did he answer all my questions regarding the engineering aspects of the hybrid system, he provided me with many useful tips in driving a hybrid vehicle. He even explained about current modifications that can be made to hybrid vehicles to increase the battery capacity so that it can be an electric plugin vehicle that can run on just electric power at a maximum speed of 35 mpg for up to 30 or so miles. Of course with it being a hybrid, the gas engine still has the option of taking over. He also gave me very useful websites to refer to for hybrid support. I would highly recommend that if you are going to the Motorcars Honda/Toyota/Scion/Mahindra dealership that you seek out Andrew at the Honda dealership. No matter what brand of vehicle you're looking at, Andrew will not only be super helpful with the buying experience, but he'll can also give you more information than just in the sales literature. More