Honda of Cleveland Heights

We were looking to buy a Honda / Fit. We had already We were looking to buy a Honda / Fit. We had already studied the market price etc. We went into the dealership with a set price in mind. First of al We were looking to buy a Honda / Fit. We had already studied the market price etc. We went into the dealership with a set price in mind. First of all Rick Hammer greeted us not in a 3 piece suit, rather in casual clothes and did not use the usual pressure talk the car sales men use. Instead he asked us what we were looking for and what we wanted in the car. Rick showed us a car, gave us the keys and told us we could drive it around the community with out him in the car. That is trust. When we came back, we had questions which he answered quickly and accurately (I checked later). When we indicted we wanted to buy the car, Rick didn't try to get us to buy this and that (extras). He mentioned them as options but then dropped it when we said we were not interested. Rather we wanted a certain item for the car and he had to check if they made one for the Fit. Rick found that they did and got it for us and had it installed. We did buy the car at our set price. The dealership was very fast and courteous in preping the car and follow ups. I had a problem with the steering wheel lock. Called them from my cell. They walked me thorough the problem. Lesson learned on my part. I would recommend new owners read the manual. It is all explained there. Love the car. PS. I get 28mpg around Cleveland Heights. (Does change your driving habits). Just got back from cross country round trip in the car from Cleveland to AZ. 39.6 mpg with the air conditioner on (SMILE). More

Andrew was very prompt in responding to my request for assistance in buying a used car. I bought my previous car from Andrew which is why I returned to him. He was very prompt and professional. He deli assistance in buying a used car. I bought my previous car from Andrew which is why I returned to him. He was very prompt and professional. He delivered my car to me at work and then took more than an hour to show me the electronic features on my 2009 Honda Pilot. I would highly recommend him. More

Just purchased my 4th car from Andrew. I trust him to guide me through the process of leasing a new car and always appreciate his input. Andrew is very patient and does not pressure you. Being a young si guide me through the process of leasing a new car and always appreciate his input. Andrew is very patient and does not pressure you. Being a young single woman makes visits to car dealerships very stressful. From the beginning I knew Andrew would keep my best interests in mind. I recommend him to all my friends and family who are in the market for a car! A+! More

she was very attentive answered all our questions got me exactly the car I wanted low milage 2008 honda civic certified. She shoowed me the car faaaaaax exactly the car I wanted low milage 2008 honda civic certified. She shoowed me the car faaaaaax More

My recent Sales experience and my past service at Motorcars Honda were excellent. I am a second time buyer and I am enjoying my new vehicle. Motorcars Honda were excellent. I am a second time buyer and I am enjoying my new vehicle. More

Everyone at the dealership has been very friendly and helpful, from Sheila in the title dept to the guys in the service dept and Gloria, who sold me the car. I felt comfortable throughout the entire proc helpful, from Sheila in the title dept to the guys in the service dept and Gloria, who sold me the car. I felt comfortable throughout the entire process - not pressured at all. I appreciate the "no haggling" environment and felt the whole experience was straightforward and honest. And I love my car! More

I purchased a 2003 Honda Accord from this dealership. The vehicle was competitively priced with other similar vehicles at other dealerships (not over-priced or cheap). However, the work they do on their used vehicle was competitively priced with other similar vehicles at other dealerships (not over-priced or cheap). However, the work they do on their used cars before they put it on the market is phenomenal; they don't sell junk. I worked with Andrew J. Chiarelli, he was extremely patient and extremely knowledgeable about the vehicle. He gave me honest opinions and answers, and I did not feel pressured at all. They did a full work-up of the car, new tires, new timing belt and water pump. After looking around at other dealerships and online resources, I made my decision and purchased the vehicle from Motorcars Honda given the quality and effort they put into their used vehicles, the competitive pricing, and the honesty and kindness of Andrew. About a week after I purchased the vehicle, I noticed that there was wrong with the brakes. Immediately, I contacted Andrew about it, and he told me to bring it in to let him take a look. It turns out that the brake pads / rotor were not set properly. Andrew had it serviced right there and they replaced the rotor free of charge. I was in and out in two hours at no cost to me! Now that's a level of service that you just can't find anywhere else! More

Rick was great to work with, he was very friendly put you at ease right away.He spoke very openly about the Escape we were interested in. He joked and seemed to be very at ease when talking with my husband. at ease right away.He spoke very openly about the Escape we were interested in. He joked and seemed to be very at ease when talking with my husband. I like this in a sales person to be able to see the reaction between the salesman and my husband. Gloria was very nice and helpful getting all the information so we could get the sale completed in a timely manner. Missy was a true pleasure to deal with, getting all the paperwork and getting all the signtures in the right places. My husband and I both enjoyed working with her. I would definatly recomend this dealership to everyone I know looking for a used car. Thank you for having such great customer service. Beth March More

Gloria was very friendly and worked with us to where we wanted to be.. This is our second time there and both times worked with Gloria. wanted to be.. This is our second time there and both times worked with Gloria. More

Our experience was much greater than anticipated. We were greeted with a smile and pleasant introduction from Gloria. She was very conscientous in trying to help us find the best automobile to meet our were greeted with a smile and pleasant introduction from Gloria. She was very conscientous in trying to help us find the best automobile to meet our needs. She searched the whole dealership and "bingo" she found a new trade in! The car cleaned up real nice, the price was fair and it met our needs. The showroom at MotorCars was exceptionally clean, cool and comfortable. We were treated with respect and all employees were very friendly. We would recommend this dealship to our family and friends. Sincerely, Isaac & Janice Thompson More