Honda of Cleveland Heights

The main points are that Honda has a great product and that Motorcars service is unsurpassed. Burt provided us a friendly, low key, non-confrontational sales experience. The follow-up (delivery and instal that Motorcars service is unsurpassed. Burt provided us a friendly, low key, non-confrontational sales experience. The follow-up (delivery and installation of cargo cover) was a little shaky in that I had to call to inquire if the item was going to be available any time soon, and the parts people told me that it had been waiting for me for a few days already. No one had called to let me know it was there. Also, Burt was not well informed about the stability control (on/off, what it's for, etc.) mechanism in the CR-V. These are pretty minor problems. I am delighted with the car. (I would have liked to get my first choice for color. In all the years - since 1987 - we've been buying cars from Motorcars, it's seldom happened. I don't know if we are just unlucky or if that's an area where Motorcars staff doesn't exert as much effort as they might. Regarding our most recent purchase, I see red CR-V's all over the road, but there wasn't one for us.) More

My 1989 Honda Accord died suddenly and I was desperate for a car. Unfortunaely due to a variety of circumstances, my credit rating was less than top notch. I had also just purchased another Honda in Jun for a car. Unfortunaely due to a variety of circumstances, my credit rating was less than top notch. I had also just purchased another Honda in June of 2011, for my daughter, so that also hurt my credit score. (Unfortunately I did not purchase it from Motorcars Honda, a mistake I will not make again.) Andrew went out of his way to assist me so that I was able to get a car. I thought I would have to get a used vehicle, which I was okay with as I have a long love for Honda's, but Andrew helped me to get a brand new Accord! I am thrilled with my purchase, and when the need arises again, I will not hesistate to return to Honda Motorcars, and to seek out the assistance of Andrew. He was helpful, never pushy, proud of the product he sells, his family, and his country. More

This is actually the fourth car I've leased from Motorcars. The attention to detail in the handling of the sale and the prep of the car is unmatched. Andrew takes great pride in showing and explaini Motorcars. The attention to detail in the handling of the sale and the prep of the car is unmatched. Andrew takes great pride in showing and explaining the functions of the automobile, as well he showed a tremendous amount of patience in setting up the 'handsfree mobile service' I could't have done it without him. I also appreciate the explanation of the additional package that offers tows, lock-out service and replacement of damaged tires and rims. Our sales rep is thorough, efficient and most of service oriented. Hats off to Motorcars for an outstanding employee and reputable service. More

I bought Toyota Corolla from Motorcars Honda. This was my first time buying a car, so I was concerned about many things, but Rick Hammer made this experience such a pleasant one. I knew that Motorcars Honda first time buying a car, so I was concerned about many things, but Rick Hammer made this experience such a pleasant one. I knew that Motorcars Honda has a good reputation in Cleveland, and they were excellent just like what I heard. Rick was very professional, knowledgeable, and was willing to listen to what I wanted to buy. Some dealers are very pushy, and not listen to you, but Rick is very calm, and knows what a customer wants. Motorcars Honda’s straightforward pricing made it easier for me to choose a car since I didn’t have to negotiate for an overpriced car. I continue to be impressed with how responsive and caring Rick is. I had a minor problem with a trunk latch, and he came along with me to help me expedite the car service process. I am glad that I bought a car from Motorcars Honda, and I strongly recommend you to go and find Rick Hammer when you buy a car in the area. Thank you, Rick for making my car purchase experience an enjoyable one! More

My interaction with Andrew Chiarelli has been very positive and enjoyable. I first met Andrew when I was car shopping 2 yrs ago and deciding what type of car to buy. He was very informative and friend positive and enjoyable. I first met Andrew when I was car shopping 2 yrs ago and deciding what type of car to buy. He was very informative and friendly. He was able to answer all my questions and after driving a Honda Civic and speaking with him on a couple of occasions, I decided that a Honda would be the right choice for me. I visited several places, but Andrew's personality and friendliness convinced me that I wanted to buy a car from him and not someone else. I found other car locations tended to be overbearing and pushy, Andrew was not and that made me feel more comfortable purchasing a car through him. My experiences with Andrew at the car dealership when I bring my car in to be serviced have also been pleasant and informative. More

The lease of my new Honda from Motorcars Honda in March was the best experience I have had with a dealer, including previous experience with this dealer. Rick Hammer was a low key and helpful salesperson was the best experience I have had with a dealer, including previous experience with this dealer. Rick Hammer was a low key and helpful salesperson in whom I developed trust. I appreciate the no nonsense pricing and trade-in estimates since I don't want to spend my time trying to figure out the best deals on the value of my old car and the cost of a new one. Having said that, I would have checked out the deal further if I had felt that there was a problem but there wasn't any reason to do this. I would recommend Motorcars, Rick Hammer and Honda without reservations. More

Suddenly entering the used car market (my former car died sooner than i expected) i was NOT thrilled about having to face the car market. i looked at cars through Craigslist but had very mixed results. Honda sooner than i expected) i was NOT thrilled about having to face the car market. i looked at cars through Craigslist but had very mixed results. Honda Motorcars is not far from my house. I went after looking at their website. Marcus made all the difference in the world! He was the perfect blend of professionalism and fun which was just what i needed. During the several visits i made to the dealership, everyone i encountered was welcoming and not intrusive. I felt comfortable and taken care of. And my transaction was not as straightforward as it was meant to be--when i went to pick up my new used car, a customer hit it in their parkinglot before Marcus could bring it around. I was given a free loaner for the week and repairs were completed so beautifully i couldn't see where the damage had been. All in all i was extremely happy with my experience there and would go back again. More

I've had several cars in my lifetime and this was the best experience I've ever had. It was painless and very impressive. They have exceeded my expectations! I have and will continue to recommend this best experience I've ever had. It was painless and very impressive. They have exceeded my expectations! I have and will continue to recommend this dealership to anyone that's looking for a car. The service department is excellent. I purchaed my prevous car from another dealer, however I had all my service done at Motorcars. That's what made me look into purchasing a car there. I will return when it's time to purchase another car. Ken is an excellent salesman! More

Motorcars Honda was great. They went to a lot of trouble to find the exact car I was looking for. They were patient and accomodated me in every way. It was a pleasure to meet the folks in the service depart to find the exact car I was looking for. They were patient and accomodated me in every way. It was a pleasure to meet the folks in the service department to know what my follow-up relationship would be. More

We were looking to buy a Honda / Fit. We had already We were looking to buy a Honda / Fit. We had already studied the market price etc. We went into the dealership with a set price in mind. First of al We were looking to buy a Honda / Fit. We had already studied the market price etc. We went into the dealership with a set price in mind. First of all Rick Hammer greeted us not in a 3 piece suit, rather in casual clothes and did not use the usual pressure talk the car sales men use. Instead he asked us what we were looking for and what we wanted in the car. Rick showed us a car, gave us the keys and told us we could drive it around the community with out him in the car. That is trust. When we came back, we had questions which he answered quickly and accurately (I checked later). When we indicted we wanted to buy the car, Rick didn't try to get us to buy this and that (extras). He mentioned them as options but then dropped it when we said we were not interested. Rather we wanted a certain item for the car and he had to check if they made one for the Fit. Rick found that they did and got it for us and had it installed. We did buy the car at our set price. The dealership was very fast and courteous in preping the car and follow ups. I had a problem with the steering wheel lock. Called them from my cell. They walked me thorough the problem. Lesson learned on my part. I would recommend new owners read the manual. It is all explained there. Love the car. PS. I get 28mpg around Cleveland Heights. (Does change your driving habits). Just got back from cross country round trip in the car from Cleveland to AZ. 39.6 mpg with the air conditioner on (SMILE). More