Honda of Cleveland Heights

Thank you to Wendy for getting me into a new Civic Hybrid! No-pressure sales experience. She really took the time to go over all the options I was looking for in a new car. I will come back to Honda o Hybrid! No-pressure sales experience. She really took the time to go over all the options I was looking for in a new car. I will come back to Honda of Cleveland Heights the next time around! More

Many thanks to Stevie for making this the Best experience I’ve had at a dealership ever! The entire staff is so friendly and accommodating, but Stevie is phenomenal!! I am so grateful for the time, energy an I’ve had at a dealership ever! The entire staff is so friendly and accommodating, but Stevie is phenomenal!! I am so grateful for the time, energy and patience that she put into getting me the best deal on the most perfect vehicle for me! She really takes care of her customers like we are her best friends and family. I couldn’t be happier with my experience and I Love my new car!! I should note that I have been leasing and purchasing all of my cars at this location for 10+ years, and they did experience some hiccups with ownership changes a few years back that almost made me hesitate to return.. this new era of Cleveland Heights Honda is one that you should truly consider, above all others, for your next vehicle and any of your service needs. More

Awesome! All the salespeople were amazing people and were all very helpful with the process. All the salespeople were amazing people and were all very helpful with the process. More

Marcelo did a great job. He’s definitely the guy to go to if you really need a vehicle. He’s patient and will work with you. He’s definitely the guy to go to if you really need a vehicle. He’s patient and will work with you. More

Never have I dealt with such a terrible dealership, every part of of buying my vehicle and having it serviced has been a disaster. I made a appointment on the phone to come in and look at the car I get there part of of buying my vehicle and having it serviced has been a disaster. I made a appointment on the phone to come in and look at the car I get there and they can’t find the car come to find out it’s because a manager took it home no big deal but still annoying being that I had a 9am appointment to view the car. So when I was talking to my salesman I made it clear There were two things that I specifically mentioned to him before my purchase I wanted to make sure would taken care of and was told that was “no problem” one of them being that the vehicle came with 2 sets of keys and the other that I tire pressure light addressed and fixed PRIOR to me taking delivery. I come back a few days later to pick up my vehicle after being told it would be ready for me, that couldn’t have been any further from the truth. I come in and meet my sales person and he hands me 1 key and I specifically asked that it would have 2 keys and he said they couldn’t find it but I could buy a extra key then i go to leave and the tire pressure warning light is still on, so they ran it back to service and I waited some time for it and they said that I just needed to drive the car and it would go away. Ok fine at this point I’m Mad and very annoyed about the situation so we agreed that if it didn’t go away they would fix what ever issue it may have, so I’m leaving on my way home and they sold me a care with less than a 1/8th tank of gas wish I saw this when I was in the dealership lot but I was aggravated about the other issues. So I text my salesman about setting up a appointment since the light never went off and he claimed to get me all set for Saturday morning, ok great but he never said what time so I called the service department and was told to come in at 7:30 when they open and that’s perfect for me. So I pull in the service writer has no idea about me coming in and said they only do oil changes on Saturdays so after talking to the manager they agreed to look at my car. So I sit and wait for it to be fixed and they said 2 tire pressure sensors needed replaced 7 HOURS later I’m still sitting waiting for my car to be fixed. Totally unacceptable never have I had such a terrible experience at a dealership and the fact I was lied to straight to my face is so wrong. More

Had a great experience purchasing my new car. Baha’a was professional and helpful and got me in a car I have dreamed about for years. Baha’a was professional and helpful and got me in a car I have dreamed about for years. More