Honda of Cleveland Heights

Angie Lamar was really great to work with during my last visit to the service department. I have added Angie to my list of service representatives at Motorcars Honda who I can really trust to give me good a visit to the service department. I have added Angie to my list of service representatives at Motorcars Honda who I can really trust to give me good answers to my questions about the service I need. She was very professional and extremely nice. Thank you for having such wonderful associates. More

Andrew was great. Andrew was very professional, knowledgeable, and courteous throughout the whole process. In the future, I will recommend him to family and friends. knowledgeable, and courteous throughout the whole process. In the future, I will recommend him to family and friends. More

Andre should be commended. He is very professional and courteous. Highly recommend working with you. He is the Greatest. Andre is the very thorough. I am very happy Motorcars customer courteous. Highly recommend working with you. He is the Greatest. Andre is the very thorough. I am very happy Motorcars customer More

UNETHICAL AT BEST!!! I drove five hours to buy a used UNETHICAL AT BEST!!! I drove five hours to buy a used car. Once I got there I test drove it for a bit, and it seemed fine. I did feel like I was be UNETHICAL AT BEST!!! I drove five hours to buy a used car. Once I got there I test drove it for a bit, and it seemed fine. I did feel like I was being a bit rushed to return to the dealer, but didn't think much of it at the time. I asked why the odometer/gauge screen said 'battery/alternator' error. I was told by Ray Richardson that it was 'absolutely no problem, we just do not have the equipment to clear the error.' In fact he went out of his way to assure me it wasn't an issue. I decided to purchase the vehicle, and went through the process. I was excited to drive away, but I only got ten minutes from the dealer. The radio was turning on and off. The screen was blinking and the engine started surging, and eventually stalled. Here's the worst part! I was stuck for 2 HOURS at a busy intersection. I called Derek Roberts, who did apologize and said he would send somebody. Again, I was stranded for 2 hours. I even had to explain the situation to two police officers why my car is blocking traffic. When the tech got there he jumped the car, and as soon as he removed the jump cables, the engine died again. Obviously this car has SERIOUS problems, and I was never told once of any problem. When I confronted the salesman asking if this has ever happened (the car having a charging issue) he simply refused to answer me. To the future buyers, Derek informed me that they weren't able to work on the vehicle, meaning they will try to band-aid the serious problems and sell it again. More

It had been 9 years since i bought my brand new car and it was time for me to get a new one. Ken was so helpful and knowledgeable. Going to Motorcars Cleveland heights was one of the most friendliest exp it was time for me to get a new one. Ken was so helpful and knowledgeable. Going to Motorcars Cleveland heights was one of the most friendliest experienced i have ever had. No pressure whatsoever. am so pleased. We need more like Ken in the auto sales business....More Power to You, Ken. More

Burt Weiss helped us by our 6th Honda this month. He is a knowledgeable professional and is very easy to work with. We recommend him every chance we get. a knowledgeable professional and is very easy to work with. We recommend him every chance we get. More

This is my 4 vehicle that I have purchased through Motorcars Honda and with Andrew Chiarelli. I have had a good experience with each transaction. Andrew made it as easy as possible. I am also very p Motorcars Honda and with Andrew Chiarelli. I have had a good experience with each transaction. Andrew made it as easy as possible. I am also very pleased with the service of my vehicles when I take them in for service. Tim and Georeanne always make me feel like a valued customer when I drop off my car. I would recomend this dealer to anyone looking for a Honda. More

NOAH DANIEL and Honda Motorcars are the best option for new/used car!!! Let me start by stating that if I had to choose between a root canal without Novocain and buying a new car, I would have to seri new/used car!!! Let me start by stating that if I had to choose between a root canal without Novocain and buying a new car, I would have to seriously think about it. Seriously. I am an avid researcher ( hazard of being an Attorney) and literally spent months evaluating ALL of my options. I visited every make of car dealership in the area and then when I narrowed my choice to a Honda CRV, visited many dealerships. Without question, Honda Motorcars was the exception to the painful process. Particularly the Sales Rep NOAH DANIEL. It was such a difference on all levels. We showed up literally 5 minutes before the dealership closed on a Saturday ( we were across street looking at a Toyota option) and figured we would just look at a car on the floor and come back the following week. Noah was so cool about everything and stayed late and took us on a test drive of TWO cars. The customer service is unparalleled. We were willing to come back, and let him know that it wasnt a problem based on when we showed up. He really went above and beyond by staying. We were treated very differently at other dealerships. The entire process was amazing. I looked at a few other Honda dealers after and was even more impressed with an apple to apple comparison. I knew I would only deal with Noah even if I had to pay a little more, however, I ended up getting the same deal and a better trade with Motorcars. They treat the trade as a separate transaction ( another great move on their part!). Noah handled everything else over the phone and literally drove the new car to my home and took my trade with him. Due to the experience I opted to also take advantage of their "Platinum AutoAwards" option. Which has already paid for itself. I will save myself a lot of time and aggravation the next time I buy a car. I will only deal with NOAH DANIEL and Motorcars. More

I was in a dire situation with regards to needing a vehicle in order to get to work. Car buying is not one of my favorite experiences, but the care that I received during the process of purchasing the vehicle in order to get to work. Car buying is not one of my favorite experiences, but the care that I received during the process of purchasing the CrV was great. Mr. Chiarelli was very understanding and patient and he treated me as if I were a friend. I will definitely be a repeat and referring customer. More