Honda of Cleveland Heights

Andrew Ciarelli and the others who helped with the sales transaction are all top notch. They are not only knowledgable and instructive, but they are frindly, honest and relaxed. There is never any pressur transaction are all top notch. They are not only knowledgable and instructive, but they are frindly, honest and relaxed. There is never any pressure to hurry my decision. This the 4th or 5th car I have bought from Andrew and this team at Motorcars. And I can't say enough good things about the service department. They are very accomodating and I have never had a problem in the more than 20 years I have gone there. More

Andrew Chiarelli listened to the features that I wanted in a used car and offered me the best options at a price that fit my budget. He also went above and beyond in helping me secure insurance for the veh in a used car and offered me the best options at a price that fit my budget. He also went above and beyond in helping me secure insurance for the vehicle, making sure I had the appropriate coverage. After the financing was figured, I ended up purchasing a newer vehicle than I thought I could afford (at the suggestion of the finance manager); however, at no point did I feel pressured to buy. I picked up my vehicle late after work and Mr. Chiarelli did not rush through the final process and was thorough in showing me how to operate all the features. At vehicle delivery, Mr. Chiarelli informed me that he just noticed the vehicle had some loose objects rolling around inside the headliner...the noise was not heard during the test drive, probably because the radio was on. Mr. Chiarelli assured me that Honda Service would take care of it and to schedule an appointment. The skeptic in me wondered if he knew the noise was there all along and did not let it reveal itself during the test drive (by turning the radio on). I lost buyer confidence momentarily but the paperwork had already been processed and I was tired after work and wanted to get home to my family. I was disappointed that I would have to bring my vehicle back for service and I thought it would be inconvenient due to my work hours. I found that the service department has late hours. They had a loaner vehicle ready for me and they fixed the noise that same day. I was not charged for the service or the loaner vehicle. My buyer confidence was restored. Mr. Chiarelli was true to his word and I would highly recommend him to anyone who is looking for a new or used vehicle. Also the service department has exceptional customer service. More

Brian is such a nice, personable and very welcoming manager. I felt so at ease talking with him about my reasons for coming to Motorcars. He not only listened, but anticipated my needs and took care manager. I felt so at ease talking with him about my reasons for coming to Motorcars. He not only listened, but anticipated my needs and took care of things I hadn't even thought to ask. He made me an offer I couldn't refuse and worked out every detail. Burt was recommended by good friends, and so glad they did. My 4 year old really likes him a lot. He's so easy to like and talk with. What wisdom behind those kind eyes of his. Both Brian and Burt went above and beyond my expectations. There was never any pressure and everyone I encountered at Motorcars Honda was so friendly, polite and very helpful. I had the best car shopping and buying experience ever!!! More

It was all good and easy. Andrew has always treated us very well and the service at Motorcars Honda is exemplary. I will be happy to use them again, very well and the service at Motorcars Honda is exemplary. I will be happy to use them again, More

We enjoyed our experience with Andrew and this dealer. It was my son's first auto purchase foray and he left with a positive experience. Quite the rarity in my 40 + years of auto purchasing. was my son's first auto purchase foray and he left with a positive experience. Quite the rarity in my 40 + years of auto purchasing. More

They are an awesome dealership. They are great to work with. They will always get you the best deal. Andrew is the best sales guy around. Would not go to any other Honda dealer. with. They will always get you the best deal. Andrew is the best sales guy around. Would not go to any other Honda dealer. More

I WILL NEVER GO ANYWHERE ELSE. Truly. This place has I WILL NEVER GO ANYWHERE ELSE. Truly. This place has always treated me with respect and courtesy no matter how busy the day. I would like to thank I WILL NEVER GO ANYWHERE ELSE. Truly. This place has always treated me with respect and courtesy no matter how busy the day. I would like to thank James Petitt (for contacting me, assuring me my time would not be wasted, and being the reason I even bothered to come in), Michael Mastropietro (for being one of the most down to earth salesmen I have ever met and bringing smiles and laughter to a stressful day), and most of all Jay Clemmons (for going above and beyond my expectations and getting me into a car I never dreamed of having at an unbelievable price). Also I would like to thank Ken for staying late for the paperwork. I cannot speak highly enough of these men and Motorcars Honda & would recommend them to anyone. This is the 2nd vehicle I have purchased from Motorcars Honda and I will not waste my time going anywhere else in the future. In me, Motorcars Honda truly has a CUSTOMER FOR LIFE. More

Andrew was very helpful when I needed to purchase another vehicle. I receicved a great price and interest rate. He also took time to explain the features of my new car. He was great. vehicle. I receicved a great price and interest rate. He also took time to explain the features of my new car. He was great. More

I have been buying Hondas and having the scheduled maintenance done on them since 1984. As a result my vehicles have had almost no unexpected problems. Andre, in particular, has been honest and obje maintenance done on them since 1984. As a result my vehicles have had almost no unexpected problems. Andre, in particular, has been honest and objective. More

Andrew Chiarelli is terrific! He is a consummate professional! Anyone who needs a car should talk with Andrew - he is knowledgeable, friendly and goes above and beyond for his customers. A special professional! Anyone who needs a car should talk with Andrew - he is knowledgeable, friendly and goes above and beyond for his customers. A special thank you to Chuck Lamb as well for locating the Ridgeline in the color I wanted - Thanks! More