Honda of Cleveland Heights

It was a poor experience. I arrived at 4pm but didn't leave until almost 11pm. After speaking with the fiance rep. Ed I knew someone dropped ball once he said why did they wait so late to come get me aro leave until almost 11pm. After speaking with the fiance rep. Ed I knew someone dropped ball once he said why did they wait so late to come get me around 9:30pm-9:45pm. The entire time I was sitting there the car hadn't been cleaned. After speaking with sales rep Cevonti, it was clear that someone dropped the ball forsure. I informed him how I felt about my experience and the car needed to be cleaned still. He offered a 25 gift card and confirmed that the vehicle could be dropped off the following Saturday to be professionally detailed. I sent email to confirm all we spoke about. A email was sent to confirming the following; 1. The car would be professionally detailed. And a loaner would be ready to ensure there was no waiting. 2. A $25 gift card would be at the desk upon my arrival. 3. To ask for his manager, Chris. Once I arrived, I asked for Chris and began to be questioned by the GM Mr. Palmer. Instead of him looking the emails that were offered confirming my visit, Mr. Palmer ignored the emails and un-comfirmed everything. Instead of making it happen. 1. The car was only cleaned on the outside and it was no loaner, so again I had to wait. 2. There was no $25 gift card. And I was told to call Monday to see if there was one. 3. I was offered a discount hotel room in Las Vegas, as the gesture was nice. It was something I has to come out of pocket for. It was another sad,unhappy transaction. A 2nd attempt to provide what wasn't there the 1st time. After reflecting on my way experiences, I wondered why? I looked at all the variables and concluded it wasn't because I was black, but this maybe a class issue. Maybe if I was purchasing a vehicle more than 8K, my experience would have been different. Unfortunately, I will never buy another vehicle off Mayfield. It's sad the opportunity was missed to make a life long customer and whover would came to Foundation Honda from my word of mouth promotions. More

This is my second vehicle from this dealership. This is where my family comes when in the market for a new, lease or used car. My experience with Mark Rice was a pleasurable one. I would definitely recomme where my family comes when in the market for a new, lease or used car. My experience with Mark Rice was a pleasurable one. I would definitely recommend Foundation Honda to anyone in the market for a vehicle. More

My experience with Derick Calixto was a pleasurable on. He was nice and very helpful. Excellent and amazing services. Patient, informative following up repeteadly to ensure the best experience He was nice and very helpful. Excellent and amazing services. Patient, informative following up repeteadly to ensure the best experience More

I worked with Wendy for purchasing my leased vehicle. She was kind, super informative, and made me feel at ease. I felt a bit nervous heading into the dealership to be honest, but Wendy really gave me piece was kind, super informative, and made me feel at ease. I felt a bit nervous heading into the dealership to be honest, but Wendy really gave me piece of mind throughout my process at the dealership. More

Shopping for a used car at Foundation Honda was a pleasant experience! I saw a car online and called the dealership to inquire. Sophal Yan had it ready for me to test drive upon my arrival 30 minut pleasant experience! I saw a car online and called the dealership to inquire. Sophal Yan had it ready for me to test drive upon my arrival 30 minutes later. He also had another car ready for me to drive. BIngo! He suggested that I take it home to assure that it would fit in my small one car garage. Sophal even drove my new car home after the sale! Vincent was also pleasant to work with in the finance department. More

I LOVE HONDA MOTORCARS ON MAYFIELD IN CLEVELAND HEIGHTS, OHIO. I JUST PURCHASED MY THIRD CAR FROM THIS ESTABLISHMENT AND THE MY SALESMAN RAYWOOD II DESERVES A 10+ IN CUSTOMER SERVICE AND SALESMANSHIP. HE WA OHIO. I JUST PURCHASED MY THIRD CAR FROM THIS ESTABLISHMENT AND THE MY SALESMAN RAYWOOD II DESERVES A 10+ IN CUSTOMER SERVICE AND SALESMANSHIP. HE WAS A PLEASURE TO WORK WITH AND IM VERY SATISFIED. THE ENTIRE MANAGEMENT TEAM ARE VERY HELPFUL, KNOWLEDGEABLE, AND PLEASANT AND LET'S NOT FORGET AIM TO PLEASE. I WILL BE RETURNING AND GIVING YOU GUYS HIGH RECOMMENDATIONS TO ALL MY FRIENDS. THANK YOU FOR BEING THERE FOR ME YOU JUST DON'T HOW MUCH YOU'VE HELPED ME. STAY SAFE. NOVIMBRINO RUMBEAU More

Very nice atmosphere. The customer service was phenomenal. Everyone was nice and very helpful. I really like how everyone was willing to help get approvals for cars. phenomenal. Everyone was nice and very helpful. I really like how everyone was willing to help get approvals for cars. More

Wendy, you have been great in assisting me getting the Odyssey! Patient, informative, following up repeatedly to ensure best customer experience possible. The whole process was extremely smooth and easy! Odyssey! Patient, informative, following up repeatedly to ensure best customer experience possible. The whole process was extremely smooth and easy! Thank you once again for everything! Virtual hug! More

Wendy was so awesome to work with! She is friendly, funny and very knowledgeable about the vehicles. She answered every question I had and didn't pressure me at all. She worked with me to be able to funny and very knowledgeable about the vehicles. She answered every question I had and didn't pressure me at all. She worked with me to be able to purchase the car I wanted in a price range that I was comfortable with. The business manager, CJ was also very personable and explained everything thoroughly. Everyone I encountered at Foundation Honda was great. I would absolutely recommend Wendy and Foundation Honda to anyone looking for a vehicle. Thank you! More

The customer service was excellent. Every question I had was answered throughly and every piece of information regarding the purchase was explained throughly as well! was answered throughly and every piece of information regarding the purchase was explained throughly as well! More